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Apple TV- "HDCP not supported"
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| Topic: | Apple TV- "HDCP not supported" This thread has 8 replies. Displaying all posts. |
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| Post 1 made on Sunday February 3, 2013 at 17:57 |
PSS Select Member |
Joined:
Posts: | December 2002
1,520 |
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Just got an e-mail from a client say that his Apple TV is giving a message something to the effect of " HDCP does not support this content". Just wondering if anyone has had this come up.
I haven't made contact with him yet so I don't know the exact message or if it's just the ATV or other devices. The system has been in since just before x-mas with out any issues?
I'm pretty sure when we left the AppleTV was set for 1080p output vs auto.
The system consists of:
Samsung 7100 series LED TV (I don't remember which HDMI input it's on?)
Zektor HDMI Extenders (SoloCat HDL)
DVDO Edge Green (with latest firmware as of 12-22)
Apple TV
Sony Blu-ray
DirecTV DVR
Sonos Connect
Denon 4308ci (audio only, no video inputs are being used)
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| Post 2 made on Sunday February 3, 2013 at 18:07 |
Hasbeen Loyal Member |
Joined:
Posts: | November 2007
5,273 |
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It sounds like the AppleTV is in sleep mode. This will happen now and again.
Have him turn the entire system off, turn everything back on. and go to APpleTV. Once he goes to APpleTV go to
Settings->General->Sleep After->
Repeatedly press the select button until it says Never.
I beleive the choices are 1hr, 5hr, 10hr, Never.
Select Never.
Problem solved.
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| Post 3 made on Sunday February 3, 2013 at 18:10 |
scottedge267 Advanced Member |
Joined:
Posts: | February 2003
790 |
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Any appletv we install we now set to sleep never. makes for less issues
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| Post 4 made on Sunday February 3, 2013 at 18:24 |
Stryker Long Time Member |
Joined:
Posts: | November 2010
402 |
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Have this issue with a clients from time to time
Rebooting the AppleTv fixes this problem
I'll have to check the sleep timer next time out
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"If they give you ruled paper, write the other way" |
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| Post 5 made on Sunday February 3, 2013 at 18:29 |
Fins Elite Member |
Joined:
Posts: | June 2007
11,627 |
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On February 3, 2013 at 18:10, scottedge267 said...
Any appletv we install we now set to sleep never. makes for less issues I set my own ATV2 to never sleep and I still have to wake it up.
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Civil War reenactment is LARPing for people with no imagination.
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| Post 6 made on Sunday February 3, 2013 at 18:37 |
Brentm Ethereal Home Theater |
Joined:
Posts: | July 2003
2,688 |
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On February 3, 2013 at 18:29, Fins said...
I set my own ATV2 to never sleep and I still have to wake it up. What he said!
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Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell |
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| Post 7 made on Sunday February 3, 2013 at 19:46 |
Total Control Remotes Super Member |
Joined:
Posts: | July 2006
2,987 |
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I set it to sleep after a couple of hours - a simple "Press Menu to begin" on the Apple Screen interface will solve any issue.
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| OP | Post 8 made on Sunday February 3, 2013 at 20:57 |
PSS Select Member |
Joined:
Posts: | December 2002
1,520 |
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I have a "menu" ir command in my power up macro.
I've already sent a message for my client to go to settings then go to restart and see if that fixes it, haven't heard back yet???
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| Post 9 made on Monday February 4, 2013 at 13:12 |
FrogAV Long Time Member |
Joined:
Posts: | March 2012
419 |
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Update firmware on AppleTV. Would bet money on that fixing the issue.
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Ryan Posner
Frog AV |
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