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Topic:
Onkyo TXNR616 loses HDMI output, hard reset fixes it
This thread has 19 replies. Displaying posts 1 through 15.
Post 1 made on Saturday October 27, 2012 at 09:18
Craig Aguiar-Winter
Active Member
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September 2002
588
Hey everyone.

I installed a friend's system a few years ago. In the system he was using a non-HDMI receiver. He bought on his own, because he has a bunch of buddies who swear by it, a Monoprice 4x4 HDMI Matrix so he could run his HDMI sources to his main TV and TVs in two other rooms. I set that up for him at that time and it was working fine for a couple of years.

A couple of months ago he calls me wanting to make the jump to an HDMI receiver. I installed an Onkyo TXNR-616 into the system. He still wanted the TVs in the other rooms to work so I ran his PS3, Apple TV, and Cable box into the 4x4. From there I went out to the receiver, and the other TVs. The receiver's monitor output went out of the receiver, back into the switch. This allowed his wife to use the TV without the surround sound system.

Any how it's been working fine for a few months. He calls me a couple of weeks ago and there is no picture to the TV but there is still sound out of the receiver. Over the phone I did some trouble shooting. All TVs out of the switch were working fine if I set it to go direct from a source to the TV, bypassing the receiver. Only when we tried to go through the receiver did we get no video. I decided the receiver was the issue so I suggested a processor reset. It worked. He got the picture back so that confirmed it was a receiver issue. Problem solved.... until last night when he called me again with the same problem.

Because it's redundant, I suggested he go direct from the receiver to the TV without looping through the 4x4 switch. I've had problems in peoples' Monoprice electronics before so I thought I would take it out of the receiver - TV signal chain.

That being said, the switch never caused problems before, and even now, the problem went away when I bypassed the receiver and was still using the switch to all of the TVs. Even thought it's Monoprice, I don't think it's the switch.

My friend hasn't replied back to me yet with the result of the bypass (which could take a couple of weeks like last time), and I sent an email to Onkyo. Because a processor reset was needed to fix it I think it's the receiver. I did a firmware update when I first installed it and it worked fine for a few months so that shouldn't be a problem.

My biggest fear is that I'll bring it back to my wholesaler and they won't exchange it. It goes back to Onkyo and they "test it" for a couple of hours and it checks out "OK" and send it back, only to have the problem re occur after a few weeks.

Anyone have any input as to what the problem could be?

Thanks again,

Craig
Post 2 made on Saturday October 27, 2012 at 10:29
Hasbeen
Super Member
Joined:
Posts:
November 2007
4,476
This is a very well known problem with Onkyo receivers.  It's the reason I no longer use them.  It's the Onkyo receiver, period, end of story. 

I, myself have posted several times about the problem.
That would be a better solution. But the client's two sons disagree. And they know more than me because they work in finance. -Fins 2013.
Post 3 made on Saturday October 27, 2012 at 11:35
marban
Junior Member
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July 2012
49
ditto Hasbeen!
Post 4 made on Saturday October 27, 2012 at 13:20
Mattkoch
Long Time Member
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Posts:
June 2008
164
Bingo.

You may try a firmware update off a USB. I have had this fix the issue a fraction of the time. The majority of the time though, it takes a new receiver.
OP | Post 5 made on Saturday October 27, 2012 at 16:18
Craig Aguiar-Winter
Active Member
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September 2002
588
Thanks guys.
Post 6 made on Saturday October 27, 2012 at 18:27
John Williams
Regular Member
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December 2010
280
The few Onkyo's I have installed in the last few years, have never given me problems. But because of 'all' the problems with Onkyo and HDMI I have heard from other dealers over the last 2 years, I decided not to sell them for my customers anymore as well.
Post 7 made on Saturday October 27, 2012 at 20:06
goldenzrule
Super Member
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July 2007
4,564
Not sure if its possible now, but I'd suggest a Yamaha over the Onkyo. You can set it up for HDMI pass through so you can lower the receiver off, and video AND audio will pass to the tv. Turn the receiver on, and only video passes through. You could eliminate the need to go from the receiver through the matrix for that room. Plus their receivers work!!
OP | Post 8 made on Saturday October 27, 2012 at 22:01
Craig Aguiar-Winter
Active Member
Joined:
Posts:
September 2002
588
Great idea, Golenzrule.

Now to find a wholesaler in the Toronto area that will sell me Yamaha.

Thanks again.

Craig
Post 9 made on Saturday October 27, 2012 at 22:01
3PedalMINI
Loyal Member
Joined:
Posts:
July 2009
5,308
Onkyo's are better suited for paperweights, especially holding down the manuals to a Marantz/Denon AVR :)
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Save The Manuals!
Post 10 made on Tuesday October 30, 2012 at 01:49
Avparts.com
Long Time Member
Joined:
Posts:
May 2009
215
The latest firmware update, which can only be done through USB, is available on the Onkyo website for the Onkyo TXNR616 and TXNR515. This WILL FIX the HDMI issue of picture loss.  I have personally done this on various projects and have field tested it for weeks now.

Onkyo receivers are the best value in the receiver market in my opinion. If you been in this business for a long time you can name issues with every brand at different years with different models. This is no different.  Just felt I had to defend Onkyo a bit because I could name issues with other major brands.
Wil Vitela, owner
Why can't more manufacturers listen to custom installers?
OP | Post 11 made on Tuesday October 30, 2012 at 15:08
Craig Aguiar-Winter
Active Member
Joined:
Posts:
September 2002
588
Thanks Avparts, and right you are. I went on the hunt when my freind told me he was having the issue. I found the firmware update and he installed it. As you say, it fixed the problem. I have always liked Onkyo too.

However it wouldn't let him update it via USB, so he did it via ethernet. He says it worked and that the unit shows latest firmware installed when he tries to update again.

At any rate he says it's working fine now.

Thanks again for the post.

Craig
Post 12 made on Saturday November 3, 2012 at 12:34
gb33
Long Time Member
Joined:
Posts:
November 2005
41
What if I have the latest firmware and still have the issue? I went in to purchase a lower grade Yamaha receiver (RX-V371) but got an amazing deal on the 609. I was VERY reluctant to go with Onkyo after hearing of issues from a friend and internet. Not to mention having 10+ years of trouble free operation from my Yamaha rx-v595a. So disappointed in Onkyo. Now I have to disconnect everything, box it up, drive to store and return.
Go Pack Go!
Post 13 made on Saturday November 3, 2012 at 12:41
tweeterguy
Loyal Member
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June 2005
6,726
On November 3, 2012 at 12:34, gb33 said...
What if I have the latest firmware and still have the issue? I went in to purchase a lower grade Yamaha receiver (RX-V371) but got an amazing deal on the 609. I was VERY reluctant to go with Onkyo after hearing of issues from a friend and internet. Not to mention having 10+ years of trouble free operation from my Yamaha rx-v595a. So disappointed in Onkyo. Now I have to disconnect everything, box it up, drive to store and return.

Should have trusted your instinct and stuck with Yamaha. Lesson learned, a deal is not always worth it. Not knowing your system, needs and budget go with an RX-A if you're going back to Yamaha.
- Chris
Post 14 made on Wednesday November 7, 2012 at 19:34
Avparts.com
Long Time Member
Joined:
Posts:
May 2009
215
The firmware update to fix the HDMI issue is for the TXNR515 and TXNR616 ONLY done through USB per their instructions.

You mentioned you bought a deal on the 609.  That is a 2010 model.
Wil Vitela, owner
Why can't more manufacturers listen to custom installers?
Post 15 made on Sunday March 10, 2013 at 10:15
Sinceridade
Junior Member
Joined:
Posts:
March 2013
2
Hey, some help or guidance, please?

Ok, that's lame, but I know now - forget Onkyo when thinking about getting a receiver... But I'm stuck with my 616. Went crazy with this HDMI start up issue... My receiver (image) only works from HDMI SUB (out), no image from HDMI MAIN (out). Only sound...

Did the update (firmware from October 12)... The issue STILL.

Any tips, helps, pleaseee!?
Thanks.
--
Marcelo França
Rio de Janeiro - Brazil
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