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Topic:
Denon 3313 IR Broken
This thread has 31 replies. Displaying posts 16 through 30.
Post 16 made on Sunday August 26, 2012 at 02:30
Ernie Gilman
Yes, That Ernie!
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Someone explain to me, Matt, if you could, why a firmware update would ever be needed to correct an IR problem. Now, IF and just IF the receiver can't remember its firmware, and needs a new installation of firmware which masquerades or might even be an update, then that makes sense.

Original Poster says Denon works with Denon remote. Thus the Denon is not the problem. Let me digress to HDMI for a moment: As Brent explained to me recently, sometimes Denons appear to have HDMI problems because they are built to handle EXACTLY the right HDMI signal, and when other components send sloppy HDMI, they won't pass it. Other AVR brands might work in these instances if they are NOT AS GOOD as the Denons and will let sloppy HDMI pass through...so, keeping in mind that a receiver so good that it squeaks when it walks might not be able to deal with wrong signals:

Did the Russound suddenly stop passing the IR signal properly? Well, then, how? Why? And how many IR receivers are there in the system -- is there a room where the lighting, or the bulbs, have changed and that room now has different lighting and an interfering IR signal from the lighting is passing through the Russound?
We can't give you a good answer, or maybe any, without the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 17 made on Sunday August 26, 2012 at 02:38
crosen
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A lot of variables. Try using a plain old IR repeater system with the native Denon remote. If that works, the issue is somewhere upstream of the emitter (i.e. rules out Denon, emitter and emitter placement.)
If it's not simple, it's not sufficiently advanced.
Post 18 made on Sunday August 26, 2012 at 03:17
39 Cent Stamp
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On August 26, 2012 at 02:30, Ernie Gilman said...
Original Poster says Denon works with Denon remote. Thus the Denon is not the problem.

+1
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Post 19 made on Sunday August 26, 2012 at 09:44
highfigh
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On August 25, 2012 at 20:07, iimig said...
I have seen this happen on other types of devices and it can usually be fixed with a simple hard reset (unplug) of the unit.

Unplugging it is far from being a hard reset.
"People are bastard coated bastards, with bastard filling"
Post 20 made on Sunday August 26, 2012 at 09:46
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On August 26, 2012 at 02:30, Ernie Gilman said...
Someone explain to me, Matt, if you could, why a firmware update would ever be needed to correct an IR problem. Now, IF and just IF the receiver can't remember its firmware, and needs a new installation of firmware which masquerades or might even be an update, then that makes sense.

Original Poster says Denon works with Denon remote. Thus the Denon is not the problem. Let me digress to HDMI for a moment: As Brent explained to me recently, sometimes Denons appear to have HDMI problems because they are built to handle EXACTLY the right HDMI signal, and when other components send sloppy HDMI, they won't pass it. Other AVR brands might work in these instances if they are NOT AS GOOD as the Denons and will let sloppy HDMI pass through...so, keeping in mind that a receiver so good that it squeaks when it walks might not be able to deal with wrong signals:

Did the Russound suddenly stop passing the IR signal properly? Well, then, how? Why? And how many IR receivers are there in the system -- is there a room where the lighting, or the bulbs, have changed and that room now has different lighting and an interfering IR signal from the lighting is passing through the Russound?

Mods- please delete my post.
"People are bastard coated bastards, with bastard filling"
Post 21 made on Sunday August 26, 2012 at 09:49
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On August 25, 2012 at 17:57, Kirk Frey said...
I just replaced my Denon 3310 with a 3313 and hooked everything up as before. I have a Russound CAV6.6 system that does the IR distribution. I tried hooking the 3313 up with the mono cable from the acc IR out port on the CAV6.6 into the IR Input on the 3313 just like it was on the 3310. That didn’t seem to work so I just put an IR emitter on it and called it a day. While it took FOREVER to get the emitter to “work” but I figured that I wasn’t putting it in the right place. Its been working for weeks without issue.

So today, after literally NO changes the Denon stopped accepting IR at all from any emitter. I’ve tried everything, I KNOW that the emitter works
-I’ve tried new emitters (4 or 5 of them), nothing
-I’ve moved a couple of my existing working emitters off other components that worked, nothing (these worked fine before I moved them and after I moved them back)
-I bought a new mono cable to give the rear input another shot, nothing
-I also bought a stereo cable, nothing
-I used other IR ports on the CAV (known working for other components), nothing
-I tested the ACC port with other emitters and devices and they work out of that port fine
-The system remote and the Harmony both work if pointed at the unit directly (no IR distribution in place)

This WAS WORKING and NOTHING changed, the gear is in the basement and no one was even down there between when it last worked and when it “broke”.

Of course I am leaving for a business trip in the morning and now my wife is going to have to deal with the using the super buggy Denon app to turn the unit on/off, volume, input select….

HELP!?!

Since it works with the Denon remote, is it possible that a control setting was changed and the wrwong IR port is now assigned to the receiver? What about a code for the wrong zone being used for Zone 1? Is there a lot of tension on the IR cable behind the receiver or at the output of the controller? Has the IR lead worked its way out of the jack? Could it be a bad cable?

You're using a Harmony? Switch the Denon IR cable to a different port. Otherwise, go into the setup and verify that the commands being used for the receiver are correct. Are you using a two conductor 3.5mm cable, or two conductor. If it's a three conductor, you can move the plug a tiny bit and the grounding tang will land between the ring and sleeve, causing it to not work. If you have a cable with two conductor plugs, try that.

"Super buggy Denon app"? With what? That app, or the one from the German/Dutch guy work great! If she has an iPhone or iPad, download one of the others and try it. You DO have the Denon connected to the network, right?
"People are bastard coated bastards, with bastard filling"
Post 22 made on Sunday August 26, 2012 at 17:41
TRCGroup
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On August 25, 2012 at 21:15, Kirk Frey said...
Yes, "locally" both remotes (the one that came with it and the Harmony we usually use) work. But I know that the IR distribution does work as it can control the other components its connected to (blaster).

thats the part that doesnt make any sense to me, even if I blast it with a known good emitter (from another component that does work) it doesn't control the 3313, makes no sense...

Maybe it's not blasting powerfully enough? Bad emitter? Bad codes? If the factory remote works, then your problem isn't with the Denon.
"You can't fix stupid."
Post 23 made on Sunday August 26, 2012 at 17:48
mrtristan
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I remember having to add some sort of IR modulator or demodulator device to a russound multi-room amp to get it to work with a Scientific Atlantic cable box. Could this be a similar problem with the Denon?
Tristan Leynes
www.homedigitalav.com
OP | Post 24 made on Tuesday September 4, 2012 at 17:48
Kirk Frey
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After spending a while on the phone with both Russound and Denon, I’m no further ahead than I was…

I did learn a good trick – use your cell phone camera to “see” if you are getting signal…

I’m not sure what to even try. Thinking I will get a cheap Xantech solution to stick in place. Of course I just decided to not go with the Harmony RF enabled solution and stuck to the Harmony One to “save money”. That could have been the answer… It’s been a month and no packing material so no return…

Now, do I start with just a few new emitters or a whole IR distribution “kit”? (I REALLY just want the dang thing to work again!!!)
Post 25 made on Tuesday September 4, 2012 at 19:08
tweeterguy
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I don't have time to re-read all of what's been said already but you need to break it down to the least common denominator and start testing from there.

1. Does the Denon respond to it's own remote via line of site? If no, and you're sure the remote is good/fresh batteries...you have a bad AVR, time for service/exchange. If yes...

2. Does the Denon respond to it's own remote thru your IR distribution system? If no, try another source thru the IR distribution system such as a cable box with the original cable box remote. Still no, you have an issue with that system. If yes...

3. Does the Denon respond to commands from your Russound controller? If no, you have may have an issue with the Russound hardware/programming or via the cabling between the two to the emitter, improper emitter placement or a bad emitter. Send a command via Russound and look at the emitter with your cell camera. See a light blink? Then you have something happening as far as IR.

4. Does Denon respond to the Harmony via line of site? If no, you may have a bad Harmony or incorrect programming in the Harmony. If yes, does it work via the IR system with the Harmony? If no, go back to # 2 and troubleshoot the IR system with continuity tester and your cell camera to see if it's receiving IR at the emitter.

5. Hire a pro. Stuff like this could take you weeks to figure out...I think it already has, right? I bet anyone with a year or so under their belt could have you back in business fairly quickly. What's your time worth?
- Chris
OP | Post 26 made on Tuesday September 4, 2012 at 20:18
Kirk Frey
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Thanks, all the local "Pro's" that I have talked to know less about it than I do or want to sell me a whole new system that they would happily install and the support (for 5 digits...). If I could find someone that would be able to work thru it without costing me a couple grand in wasted time...

I am pretty sure it's something to do with the CAV but nothing was changed (I know, I know, but nothing actaully changed unless someone snuck into the basement in the middle of the night :))

If there are any Pro's that service Mid-NJ (Hunterdon County) that know what they are doing shoot me a PM.
Post 27 made on Tuesday September 4, 2012 at 20:47
3PedalMINI
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Your problem is not Denon, it's with the cav system. Have you Swaped the output IR channel? Have you also checked that the gain is adjusted? That it didn't accidentally get bumped up or lowered?
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
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Post 28 made on Wednesday September 5, 2012 at 03:10
Mario
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Kirk Frey - There you go. Brendon (3PedalMINI) is in NJ and that's a small state so he should be able to get you all set. You might have to wait a while, he's very busy now.

There are at least 7 guys that are in the NYC/NJ area, but not sure if its worth it to them to drive out for 1-2 hour service call.
Post 29 made on Wednesday September 5, 2012 at 08:00
Bruce Sinclair
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have you put a new flourescent bulb in a light fixture near one of the IR receivers? I have had this wreak havoc on some components when using IR repeating systems. Just a thought.
Bruce Sinclair Advanced Video DMC-E
"Those who are most critical, often have no real skills themsevles"
OP | Post 30 made on Friday September 7, 2012 at 20:02
Kirk Frey
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Not looking good...

Bought a new batch of emitters (Xantech Blink-IR's) that have feedback on them. When I plug them into the CAV the feedback is solid on (all 14 ports - 6x source ports on 2x CAV plus the acc IR ports on each). Any port that I plug them into (even the ones that currently "work" controlling our TiVo's). I'm thinking that is bad...

When I plug it into the IR Out on the Denon the LED goes out. I plug it into my "old" Xantech connecting block, same thing, LED goes out. When the extension cable for the new IR distribution comes I'll run that but my assumption is that it will work...

Any thoughts other than the obvious - the CAV's are broke?
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