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Topic:
Can't connect to Sonos Play 3
This thread has 11 replies. Displaying all posts.
Post 1 made on Saturday February 18, 2012 at 12:43
InHomeDemo
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I am hooking up Sonos for the first time in the showroom. I have connected the bridge to the router. I have been able to connect to a Play 5, a connect, connect amp, Sonos controller, and the I pod dock. The only thing is I can't connect to the Play 3. I have tried moving locations and even opened a second one to make sure the first one wasn't defective. Anybody else ever have this problem? The Play 3 was the second device I tried to add, and none of the others gave me any problem.
Post 2 made on Saturday February 18, 2012 at 12:57
SOUND.SD
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Have you tried updating the software on all of the devices, especially your controller. If you are activating with a software that was released before the play3, then it probably doesn't know what a play 3 is and won't see it.
Bulldog AV - San Diego, CA
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Post 3 made on Saturday February 18, 2012 at 15:56
jberger
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Also check to make sure you have enough IP addresses available for the play3 to connect.
Had this issue last week and thought I would never get things to work, ended up the client's network was out of IP addresses.

You can also try plugging the play3 into the bridge via ethernet to make sure it gets the firmware update, but this will not work if you are out of addresses either.
Post 4 made on Saturday February 18, 2012 at 18:12
Ernie Gilman
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Is there a way to see something in the customer's network that will tell us if the network is out of IP addresses?
We can't give you a good answer, or maybe any, without the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 5 made on Saturday February 18, 2012 at 18:18
william david design
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On February 18, 2012 at 15:56, jberger said...
Also check to make sure you have enough IP addresses available for the play3 to connect.
Had this issue last week and thought I would never get things to work, ended up the client's network was out of IP addresses.

You can also try plugging the play3 into the bridge via ethernet to make sure it gets the firmware update, but this will not work if you are out of addresses either.

But if the Play3 was the second device he attempted to add would he have had an IP address available, initially?
Insanity is doing the same thing over and over again and expecting different results...
Post 6 made on Saturday February 18, 2012 at 21:00
andrewinboulder
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I had a similar issue recently.

Solved by doing a factory reset. Uplug power, hold down mute and vol+ buttons simultaneously, plug back in, wait until lights flash amber I believe (don't quote me on that).

Sonos tech support said these units can get stuck in demo mode and won't be able to join the existing sonos network. I took his word for it as it fixed the issue.
OP | Post 7 made on Saturday February 18, 2012 at 23:26
InHomeDemo
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It is not an IP address problem, but I bet it is a firmware issue. I thought I did updates on everything but maybe I missed it. I will make sure everything is updated Monday. Great ideas on plugging into the bridge directly, and if that doesn't work, performing a factory reset on the Play 3. A tiny bit off topic, but I am going to have a booth in local home show. Has anyone done a booth with Sonos before. Will I need a high speed internet connection?

Thanks for all the help!
Post 8 made on Sunday February 19, 2012 at 14:55
SOUND.SD
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On February 18, 2012 at 23:26, InHomeDemo said...
It is not an IP address problem, but I bet it is a firmware issue. I thought I did updates on everything but maybe I missed it. I will make sure everything is updated Monday. Great ideas on plugging into the bridge directly, and if that doesn't work, performing a factory reset on the Play 3. A tiny bit off topic, but I am going to have a booth in local home show. Has anyone done a booth with Sonos before. Will I need a high speed internet connection?

Thanks for all the help!

To show Pandora you will but if accessing from stored local music you should be fine with just a router. Make sure you activate with an active connection first. To test just unplug your modem from router and see what happens.
Bulldog AV - San Diego, CA
www.bulldog-av.com
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Post 9 made on Monday February 20, 2012 at 08:07
vwpower44
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Use the program Fing, which is available as an app on Android and iOS. This will ping the network and give you a list of all of the devices on the network. Go into the settings on the router, and make sure the DHCP range is set to allow enough IP Addresses. I usually setup for about 70 DHCP IP addresses with a DHCP lease time of 6 hours.
Stay Hungry, Stay Foolish...
Post 10 made on Monday February 20, 2012 at 15:29
NEZBO
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On February 18, 2012 at 23:26, InHomeDemo said...
It is not an IP address problem, but I bet it is a firmware issue. I thought I did updates on everything but maybe I missed it. I will make sure everything is updated Monday. Great ideas on plugging into the bridge directly, and if that doesn't work, performing a factory reset on the Play 3. A tiny bit off topic, but I am going to have a booth in local home show. Has anyone done a booth with Sonos before. Will I need a high speed internet connection?

Thanks for all the help!

Just finished a home show with Sonos in our booth. We gave away a play 3 and it was a huge hit for us. The only thing I would recommend is to have some ipads on a stand for customers and play with and try out. We just had several we were holding and it seemed not as inviting. make sure you can show pandora, spotify and so on. It would be embarrassing to not hear any music when you select the source.
Better days are ahead
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OP | Post 11 made on Thursday March 1, 2012 at 00:53
InHomeDemo
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Update...... Thanks for all the great suggestions. I did the reboot and it didn't solve the issue. Made sure the router had enough IP addresses. I tried to plug into the bridge and it still didn't see it. Checked and made sure the system had all the updates. Finally, just before deciding to throw it at the front window, I rebooted the router and it worked. I guess it was just an IP address conflict? I don't know why I didn't reboot earlier, oh well.
Post 12 made on Thursday March 1, 2012 at 10:11
Slimfoot
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On February 18, 2012 at 21:00, andrewinboulder said...
Sonos tech support said these units can get stuck in demo mode and won't be able to join the existing sonos network. I took his word for it as it fixed the issue.

What is this demo mode you refer to?
Sir, my concern is not whether God is on our side; my greatest concern is to be on God's side, for God is always right.
Abraham Lincoln


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