I posted my response to that Yahoo ML-500 thread...
[Link: groups.yahoo.com]The thing works great, other than the issues mentioned. The range is also very good. I walked around with the remote and used it about 100' away from the gateway (as far as possible give the dimensions of the apartment... NYC too).
I am confident enough in the performance that it is being spec'd in future projects, at least 20-25 that I can count.
Some things that I am dissapointed about....
1) softkeys on the favorites pages can do page flips to sources, but source softkeys cannot do pageflips.
2) Crestron currently only support 16 discrete ID's for this remote. I occasionally do projects that require at least twice this number.