On September 28, 2011 at 14:47, Fred Harding said...
What does Sonance say when you call them?
They probably say "Hi, this is Sonance, how can I help you?"
But seriously, haven't called yet, only even remembered this problem AFTER work... (look at my post times...) still catching up to stuff from 3 days ago.........
(but seriously, your post reminded me to check their website for an email link and I just emailed them... )