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The following page was printed from RemoteCentral.com:
| Topic: | Denon is making my life miserable This thread has 47 replies. Displaying posts 16 through 30. |
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| Post 16 made on Monday September 13, 2010 at 20:12 |
jimstolz76 Loyal Member |
Joined:
Posts: | December 2007
5,607 |
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Firmware updates on ANYTHING scare the crap out of me lately. I don't understand why manufacturers don't do a dual firmware setup - something of a fail-safe for problems like this.
Example: Control4 dimmers have 2 copies of the firmware in them. One goes bad and you can hit a "secret" button sequence and swap to the backup (and identical) firmware. In their case the newest firmware is too large to keep 2 copies in the tiny amount of memory, but you can still get reduced functionality out of the backup firmware.
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| Post 17 made on Monday September 13, 2010 at 20:19 |
andrewinboulder Select Member |
Joined:
Posts: | August 2003
1,518 |
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Although I generally like Denon, I recently installed an AVR1911 only to find that it has no component video output, only HDMI. Shame on me for not checking the spec's, but c'mon! No component video output?? What's you're backup plan when HDMI doesn't work with an older display, or some other hellish HDMI issue surfaces?
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| Post 18 made on Monday September 13, 2010 at 21:59 |
M Hi Fi Active Member |
Joined:
Posts: | August 2008
672 |
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On September 13, 2010 at 13:10, tweeterguy said...
I think the reason for the MAC address request is so they can look at their server and see that MAC address X attempted update and then try to determine what failed. The serial number information may not be available at that point and it may only report the MAC address of that specific device. Bingo! S# is also shown when we check the update history of the MAC.
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| Post 19 made on Monday September 13, 2010 at 22:02 |
M Hi Fi Active Member |
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Posts: | August 2008
672 |
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On September 13, 2010 at 20:19, andrewinboulder said...
Although I generally like Denon, I recently installed an AVR1911 only to find that it has no component video output, only HDMI. Shame on me for not checking the spec's, but c'mon! No component video output?? What's you're backup plan when HDMI doesn't work with an older display, or some other hellish HDMI issue surfaces? Could I recommend a 2311ci?
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| Post 20 made on Monday September 13, 2010 at 22:12 |
andrewinboulder Select Member |
Joined:
Posts: | August 2003
1,518 |
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Could I recommend a 2311ci?
Yes of course and I don't mean to be a whiner - if the product doesn't fit the situation, don't buy it.
I'm just saying if I have a need for a low-end receiver, there are many situations where I would steer clear of a receiver with no component out. - Does it matter to Denon sales? Well, probably not, but sometimes we come here to vent. The fact is, I was stupid enough to assume the 1911 had component out as every receiver the last 7 years has - I drove an hour and half to replace a defective receiver in a situation where the TV was fed by component video only on a lift on the other side of the room. That sucked!
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| Post 21 made on Monday September 13, 2010 at 23:26 |
winesmile Active Member |
Joined:
Posts: | August 2007
580 |
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Ernie,
His name is MATT and what he emphasizes in training is to do a processor reset first thing not a firmware update....
Anyway, I've not had any problems with Denon other than this resent firmware issue and Matt and the other Tech staff (by the way Matt is a training guy - not tech support - so the fact that he even cares to give input is great.) have been great in working with me/us to resolve.
I'm fine these issues provided I have support on my side - and it's not recurring....
Now, RTI on the other hand.....!
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| Post 22 made on Tuesday September 14, 2010 at 02:02 |
M Hi Fi Active Member |
Joined:
Posts: | August 2008
672 |
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On September 13, 2010 at 23:26, winesmile said...
Ernie,
His name is MATT and what he emphasizes in training is to do a processor reset first thing not a firmware update....
Anyway, I've not had any problems with Denon other than this resent firmware issue and Matt and the other Tech staff (by the way Matt is a training guy - not tech support - so the fact that he even cares to give input is great.) have been great in working with me/us to resolve.
I'm fine these issues provided I have support on my side - and it's not recurring....
Now, RTI on the other hand.....! Wine, Arnie knows my name!
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| Post 23 made on Tuesday September 14, 2010 at 08:48 |
Knightwing Long Time Member |
Joined:
Posts: | March 2007
322 |
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On September 14, 2010 at 02:02, M Hi Fi said...
Wine,
Arnie knows my name! HA ! Good one. Hope we can resolve this without replacement Net Cards. Getting old and expensive. Keep us posted Matt. I have not seen any info on the Ci site as yet.
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| Post 24 made on Tuesday September 14, 2010 at 09:50 |
M Hi Fi Active Member |
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Posts: | August 2008
672 |
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| Post 25 made on Tuesday September 14, 2010 at 21:57 |
Ernie Bornn-Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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Ah. Senior moment. Shoulda done a processor reset first.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 26 made on Tuesday September 14, 2010 at 22:30 |
M Hi Fi Active Member |
Joined:
Posts: | August 2008
672 |
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On September 14, 2010 at 21:57, Ernie Bornn-Gilman said...
Ah. Senior moment. Shoulda done a processor reset first. Don't do that Ernie, at your age you'd probably brick.
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| Post 27 made on Tuesday September 14, 2010 at 22:49 |
edizzle Loyal Member |
Joined:
Posts: | March 2005
5,916 |
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I use Denon exclusively! Other than some higher end jobs with seperates we dont use anything else period. Rock solid, In ten years we have had one bad unit (3805 for my mother and stepfather!!!!!). Not to say there has never been a case of i wish they did this or that. overall they are great. the new 11 series is tough to beat for the money!
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I love supporting product that supports me! |
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| Post 28 made on Wednesday September 15, 2010 at 14:54 |
M Hi Fi Active Member |
Joined:
Posts: | August 2008
672 |
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On September 13, 2010 at 03:49, M Hi Fi said...
Chris,
Allow me to begin with the 3311CI's have been working very well with updates in the field, I personally have one and can vouch for it. This doesn't change the fact that some people are having issues. What is causing the issue is to be determined.
Could you please provide the Mac address for each of the AVR's in question. This is located on the rear of the AVR and is also located in the Network info area.
Please PM or email me the information.
I do understand the frustration with this, but I can't assist any further without some support from our CIs. So, to the others with the same issue. Please forward me the same information so the issue can be investigated and addressed.
Thank you in advance. To date I have heard from two CI's offering the information as requested. There is a way to force the AVR not to update if the update fails. This may be done by pressing and holding arrow up and down on the front panel and then power cycleing the AVR off and then on. I would also recommend turning off the update and upgrade notification until the issue on your units is investigated. Ok. Back to my day job.
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| Post 29 made on Wednesday September 15, 2010 at 17:11 |
skynyrdfan Active Member |
Joined:
Posts: | March 2006
666 |
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once the system is installed, do you suggest turning off the auto update feature? I guess if we change something is the system, at that time we could do an update???
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| Post 30 made on Wednesday September 15, 2010 at 18:45 |
M Hi Fi Active Member |
Joined:
Posts: | August 2008
672 |
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On September 15, 2010 at 17:11, skynyrdfan said...
once the system is installed, do you suggest turning off the auto update feature? I guess if we change something is the system, at that time we could do an update??? Thankfully there isn't an auto update, there is an Update and an Upgrade notification. I always turn them off. Manual setup>>>Network setup>>>Other>>>Update Notification>Off Manual setup>>>Network setup>>>Other>>>Upgrade Notification>Off
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