 |
 |
|
|
Custom Installers' Lounge Forum - View Post
|
|
 |
|
|
|
 |
|
The following page was printed from RemoteCentral.com:
|
I'm feeling the urge to royally trash an...
| |
|
| Topic: | I'm feeling the urge to royally trash an entire product line... This thread has 7 replies. Displaying all posts. |
|
| Post 1 made on Wednesday October 29, 2003 at 11:56 |
Ahl Founding Member |
Joined:
Posts: | October 2001
1,241 |
|
|
... but I want to find out if anyone has installed one before, and have had any problems with it..
I installed an Onkyo DV SP-800 universal DVD/SACD player for a customer in July... the damned thing never worked right, so I tried to return it... The wholesaler said it had minute scratches on it, and refused to take it back, so i sent it in for repairs.
The first place I took it to couldn't find anything wrong with it, but apparently they didn't have the equipment to really test the thing... They kept it for 6 weeks.
What's wrong with the unit is, when you play a DVD-A, it's perfect... When you play a SACD, it has scratching noises on the center channel- that's if it can figure out you have a SACD in it! It even has scratching on the center channel on a 2 channel SACD...
So, I dropped it off at another repair place, and after replacing hald the interior components, they have had to order an entire circuit board from Japan! It's been in their office for 2 months now....
I decided I don't want to try to install this lemon of a DVD player again, and I want my money back... The trouble is, the distributor here is a real asshole. It's looking like I have to eat $1000 because of this junk unit.
I have a question...
has anyone else installed one of these units, and has anyone had any problems with it?
|
We can do it my way, or we can do it my way while I yell. The choice is yours. |
|
| Post 2 made on Wednesday October 29, 2003 at 18:22 |
Larry Fine Loyal Member |
Joined:
Posts: | August 2001
5,002 |
|
|
No, but I'd patiently but insistantly go beyond the distributor, and contact Onkyo directly. There's no reason beyond laziness that your distributor is being asenine. Larry www.fineelectricco.com
|
|
|
| OP | Post 3 made on Wednesday October 29, 2003 at 19:38 |
Ahl Founding Member |
Joined:
Posts: | October 2001
1,241 |
|
|
I tried that. Onkyo told me I had to deal with the distributor.
The repair shop is going to give me the name of the guy they go through at Onkyo. Maybe he can help me out... (I'm guessing that service and sales have two different pipelines at Onkyo, which can be a Good Thing)
|
We can do it my way, or we can do it my way while I yell. The choice is yours. |
|
| Post 4 made on Thursday November 6, 2003 at 04:47 |
SierraHT Long Time Member |
Joined:
Posts: | November 2003
26 |
|
|
Continue working with your repairman on getting in touch with Onkyo. He/she probably has an established relationship with someone at Onkyo and that can make all the difference. He/she may even feel your pain and junk the unit for you out of sympathy. Never know it could happen.
|
|
| Post 5 made on Thursday November 6, 2003 at 22:34 |
Sounds like a Marantz product!
|
|
| OP | Post 6 made on Friday November 7, 2003 at 03:28 |
Ahl Founding Member |
Joined:
Posts: | October 2001
1,241 |
|
|
heh.. now that you mention Marantz... my Marantz receiver only works when I tilt it at a funny angle...
|
We can do it my way, or we can do it my way while I yell. The choice is yours. |
|
| Post 7 made on Saturday November 8, 2003 at 18:25 |
Tom Ciaramitaro Loyal Member |
Joined:
Posts: | May 2002
7,967 |
|
|
Ahl,
I'm a dealer for Integra and warranty servicer for Onkyo and Integra, so if you need contact numbers, let me know. They are a very good customer and installer support company.
=Tom
|
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
|
| OP | Post 8 made on Saturday November 8, 2003 at 19:28 |
Ahl Founding Member |
Joined:
Posts: | October 2001
1,241 |
|
|
The repair shop is going to go through their channels and get me another unit or a refund...
When the Onkyo people told them a part won't be here for another month, and that it may not cure the problem, I had the unit declared DOA... I'll know more on Monday
|
We can do it my way, or we can do it my way while I yell. The choice is yours. |
|
 |
Before you can reply to a message... |
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now. |
Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.
|
|
|
|
|
