On 09/06/03 17:31, McNasty said...
We have so many clients
that have such a hard time using it that we don't
ever bring it up unless they specifically say
they want it. I hope this helped you understand
it. Maybe someone can explain it better.
Why is it that we in this industry are serving the technically challenged? We do the same thing of not telling customers of all the featues of specific products (like PIP) because they generate 9:00pm saturday night call of how to turn it off/on or to recover from a technical maze. One of our largest product lines, Deno*, generates more late night calls due to the remote. A standard remote so complicated that the average person can't even operate it. Of course it does help me sell more TSU's.