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Topic:
Sony SAT B65 issues
This thread has 18 replies. Displaying posts 1 through 15.
Post 1 made on Thursday March 7, 2002 at 11:49
Jon L.
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2
Does anyone have experience with the new Sony SAT B65 going "off hook"? I've had this problem in two different multi-reciever installs, and no resolution yet. The recievers sieze the line and act like an "off hook" phone. Any ideas?
Post 2 made on Thursday March 7, 2002 at 20:00
remixt
Founding Member
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March 2002
9
I had the same problem with the early TIVO units, where the modem would lock up.
If your client has a PBX system do not punch the CO off the phone system, punch it down before the KSU at the network interface.
Also, if your client has ISDN or DSL service in the house you will need to install DSL filters to all the DSS units, 2 wire and others make these, about $9.00 each.
Finally, check to see if the client's personal computer is punched down onm the same line, sometimes dial up modems can interfere with ech other and cause lock ups.

Good luck!
Post 3 made on Friday March 8, 2002 at 12:03
stereocp
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March 2002
3
Yes!

I have installed 8-10 Sony B65 units, and several A65 units and three of the five jobs are having problems with the modem/phone lines. Seems as though the modems lock up and disable the phone lines. We simply unhooked the phone connection on some, and did the "unplug the receiver for 5 seconds" reset. WHat a pain in the a@@.... Do you think this could be part of the "two way" functionality???

Looks like we won't be buying/installing any more Sony receivers! Sony is junk!

Last years Sony A55 models were overheating and crapping out, this years have bad modems.

Frustrating to say the least. Lord knows we don't make any money on Sony product in the first place, and the service calls to remedy this are HUGE!!!!!

stereocp
Post 4 made on Wednesday March 13, 2002 at 07:44
Steve D
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211
We are having the same problems with the new Sony's. We will not sell them any more either.

Steve
Post 5 made on Wednesday March 13, 2002 at 07:58
John Pechulis
Loyal Member
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July 2001
7,127
We have had a similar issue with the DTC-100, although it was only one job. It took over the phone system and the client had no phone.

They called us from their cell phone! Need less to say, we had to swap out the receiver.


JJP
Post 6 made on Wednesday March 13, 2002 at 11:12
DanKurts
Founding Member
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June 2001
175
I just installed two B65's to an existing two B50's and two Mits SRSD1's, and the B65's started locking up the phone line. It was punched down before the KSU, but didn't think about the DSL filters, as he has ten lines coming in, so it wasn't a shared 4W setup, like in a home. Seems wierd in that their FAX on the same line can dial out, just can't receive any FAX's, go figure! Glad to know it wasn't just me.....
Dan
Post 7 made on Wednesday March 13, 2002 at 14:16
stereocp
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March 2002
3
I'm in the process of sending back all my Sony stock. Won't be buying any more this year.

Hughes has been excellent!!! Haven't had any problems with their product. This is not an endorsement, just an observation.

stereocp
Post 8 made on Friday March 15, 2002 at 16:44
Kevin Duane
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On 03/13/02 14:16.05, stereocp said...
I'm in the process of sending back all my Sony
stock. Won't be buying any more this year.


Hughes has been excellent!!! Haven't had any
problems with their product. This is not an endorsement,
just an observation.

Hughes makes the new sony A60 B60 and A65 B65 units, so why do you say hughes is better than the new sonys?
have you tried the new hughes receivers? i think the model is GAEBO
OP | Post 9 made on Monday March 18, 2002 at 20:11
Jon L.
Founding Member
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March 2002
2
Follow Up:
I spoke with Warren Stevens from Sonora Designs on 3/14. He told me that the receivers are made by Hughes, and that there is a problem with a ground fault in the caller ID portion of the modem. Sony doesn't have a fix as of this writing, but Warren suggested I try running a wire from the chassis to the electrical ground of the building. No promises on this one, I haven't tried it yet. Good luck.
Post 10 made on Wednesday March 20, 2002 at 12:13
stereocp
Founding Member
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March 2002
3
Yes,

We have used many Hughes boxes, including the new GAEBO. I understand that Hughes makes the Sony receivers, but I believe Sony is using their own modems. Because we have had ZERO problems with the Hughes receivers, and TONS of problems with the Sony.

Post 11 made on Thursday March 21, 2002 at 00:41
rdoc
Founding Member
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October 2001
13
Sony makes the hardware, Hughes designed (influenced) the interface. Keep in mind that Sony is a BIG corporation, and has MANY divisions, including the one that makes the continually horribly bad sat receivers. Don't blame ALL Sony, or even Hughes. Blame the one imbecile that heads the sat recever division. May he be fired post haste. (we can only hope)
Post 12 made on Friday May 31, 2002 at 10:25
tpowers
Long Time Member
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May 2002
83
I too am having the same trouble. I have 10-Sony B65's and one Sony T-60 on one fax line all are from a dedicated 66 block and all Sat's are located in the same rack (MAPI) and all share the same power phase. If anyone has found a work around for let me know this is a huge problem. I had to unplug all my sat's phone lines just to keep the line free. Does anyone think it has anything to do with the fact that we have 1 fax machine in the same line as well.
Post 13 made on Sunday June 2, 2002 at 14:37
DBDElectronics
Founding Member
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December 2001
46
Sony B65's are a headache. Sony has had the modems as the Achilles heal for many previous models. The Hues models I've installed have given me relatively few problems in comparison.
Post 14 made on Sunday June 2, 2002 at 21:27
David Dryden
Founding Member
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October 2001
88
This is not a new problem by any means. I had a customer over 6 years ago that was having the same problem with the modems seizing the line at random. Many phone calls to Sony and the phone company. I don't know that the problem ever got resolved!
Post 15 made on Monday June 3, 2002 at 02:42
kabster
Founding Member
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July 2001
1,606
It could be line voltage on your customers lines and we all know how the phone company hates when you call them on it.
Most if not all modem/fax/dss modem or tivo modem problems we have had in the past were due to loop curent. Too high in one case too low.
Also put your fax on another line and try it.

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[Link: sandman.com]

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