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Topic:
PEP version 3.0.23 has stopped working
This thread has 2 replies. Displaying all posts.
Post 1 made on Sunday March 13, 2022 at 13:25
RCTHR
Junior Member
Joined:
Posts:
June 2020
3
I suspect the latest Windows 10 update may have broken the link to user database for PEP 3.0.23 I am running Windows 10 Build: 19044.1586 which was updated this week.

The problem may be unrelated to the Windows update, since I haven't used the editor in awhile.

The error message reads "Pronto Data Service not running. Please re-install Pronto Edit Professional 3."

The program will eventually run, but without access to the database, I can't add new IR codes.

Has anyone else seen this? I wanted to check before reinstalling the program. I'm not sure how to back up the component IR datafiles.
OP | Post 2 made on Sunday March 13, 2022 at 21:43
RCTHR
Junior Member
Joined:
Posts:
June 2020
3
After reviewed old posts on this topic, I backed up the database and reinstalled PEP v 3. Everything seems to be working fine now.
Post 3 made on Saturday March 19, 2022 at 19:16
ask4mikie
Long Time Member
Joined:
Posts:
February 2011
30
I go into Task Manager and look in either Processes or Services, I don’t remember which. Anyway, I find Pronto Data Services and restart it. I usually only have to do this once.

Sometimes when installing Pronto, it hangs and stops for me. I have found that stopping Pronto Data Services and restarting the install will allow it to finish normally. Then I have to restart Pronto Data Services.

At least we have the software, and not some server in the cloud that is no longer running! (Talking about you, iRule!)


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