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Topic:
TSU 9600 Several buttons do not work .
This thread has 7 replies. Displaying all posts.
Post 1 made on Saturday May 22, 2021 at 14:28
gadgetman1
Long Time Member
Joined:
Posts:
January 2009
23
Hello. in my 12-year-old TSU9600 remote control. Several hard buttons stopped sending commands. When pressed, there is no sound signal like in the others. I disassembled my remote control into simple parts, cleaned it inside, but unfortunately it did not work . Do any of you know how to fix it? Life without the tsu 9600 is impossible so I have already bought another used remote control ... but I would like to fix this one . Darek
I am a user from the very beginning of this forum. Nice to see after 12 years that old users are still here like Lowpro, Lynde, Barry and the others. You're still having fun with the best remote in the world .
Post 2 made on Saturday May 22, 2021 at 17:20
Lowpro
Select Member
Joined:
Posts:
March 2004
2,081
If it's software related perhaps a full firmware update would help. Instructions provided below.

How to initiate a full firmware update?

In some rare occasions it might occur that the software
on the device goes corrupt even preventing one from doing
a firmware update. In such case, follow the steps below in
order to enforce a full firmware update:

Start the firmware updater.

Undock the TSU9600 and press the Next button.

On the next screen press the Troubleshoot buttton.

Place the TSU9600 into the docking and wait for the Repair
button to enable itself.

Now reset the control panel by pressing the key combination:
Page +, Home and Menu simultaneously immediately followed
by the next step.

Within 2 seconds set the firmware update flag by pressing
the following key combination for 2 seconds: Firmkey 2,
Firmkey 3 and Firmkey 4 (below the LCD) simultaneously.
The control panel will now start up showing a dialog
saying: "Application Firmware Download mode, normal
operation not possible".

Finally press te Repair button and wait for the update
to finish.

And yes, my beloved Pronto Professional TSU9600 remotes and RFX9600 Serial Extenders are still the only game in town. Pronto for the win, baby! :-P
LP Related Links:
View my profile to access various
links to key posts and downloads.
Post 3 made on Saturday May 22, 2021 at 18:07
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,729
If the full firmware reload does not work and you have the unit apart, you can use the small eraser from a mechanical pencil to clean the gold contacts on the circuit board where the button pads bridge the gap to contact. Also, you can lightly use the eraser on the button pads themselves.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 4 made on Sunday May 23, 2021 at 09:55
gadgetman1
Long Time Member
Joined:
Posts:
January 2009
23
Unfortunately, reloading the firmware did not help.I will focus on cleaning again and I hope it will help.I bought a repair kit for remotes.

[Link: allegro.pl]

Darek.
Post 5 made on Sunday May 23, 2021 at 13:52
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,729
That repair kit likely has some black carbon film in liquid form. I don't think you can use that on the buttons themselves as they are a plastic/metal combination I think.

I would look for a remote on ebay with a broken screen or something that you can swap out the whole button unit with. Note that if your 9600 has a metal scroll wheel, I don't think you can swap buttons with a unit that has a plastic scroll wheel as I think they changed slightly.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 6 made on Tuesday May 25, 2021 at 03:01
Twelfth Monkey
Long Time Member
Joined:
Posts:
November 2016
106
I'm not sure what you'd be prepared to pay, but there's an Australian seller on eBay with a stock of new TSU9800s - I've had two. No 9600s that I can see at present.
OP | Post 7 made on Tuesday May 25, 2021 at 13:19
gadgetman1
Long Time Member
Joined:
Posts:
January 2009
23
Unfortunately, buying on Australian ebay is not an option, I would pay too much for the shipment and of course the tax. Attempting to use the pilot repair kit did not work. How are photos inserted here on the forum because I have no idea.
Post 8 made on Tuesday May 25, 2021 at 15:09
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,729
Put your photos in a drop box or google drive and link them here.
Lyndel McGee
Philips Pronto Addict/Beta Tester


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