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Philips Pronto TSU 9600 locks up (freezes) then reboots
This thread has 4 replies. Displaying all posts.
Post 1 made on Thursday August 13, 2020 at 14:47
The Fox
Junior Member
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May 2020
13
Did a little bit of simple programming for a motorised satellite receiver and tv for now to test out the remote. All the hard buttons worked fine and lcd also for everything I had taught it from the original remotes using the learn function which was fairly easy. All; was working fine till after about 30 mins or after using it again it froze no matter what button I would press they just would not function at all. Then it rebooted itself. Does it all the time and I cannot think of anything that I did in my simplistic programming could be causing it to happen. Looks like a hardware problem ie will be become a nice looking doorstop! Performed a full install reset of firmware before loading in my configuration. Using firmware V7.3.3-1.4.5 and PEP 2.4.23.0. If anyone knows of anything I could try to resolve this it will be greatly appreciated.
Post 2 made on Friday August 14, 2020 at 02:49
Lyndel McGee
RC Moderator
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August 2001
12,636
Not enough information. You mention programming. Are you using ProntoScript and do you have script in your home page?

Section 13.3 of the Dev Guide has this:

Infinite scripts

It is possible to create a script that takes a long time to execute and effectively blocks the control panel. In order to enable the user to fix this situation, a key combination can be pressed during the start-up of the control panel that disables the script engine.

The key combination to be used is: Backlight+Menu+ChannelUp. On TSW9500 devices, the combination to be used is Firmkey 1+Firmkey 2+Firmkey 3.

It must be pressed continuously during the start-up animation and the please wait screen. A diagnostic message will be logged to indicate the limited functionality available. The user can then use the normal download procedure to download a corrected configuration file into the control panel. Another reboot is required to start the script engine again.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Friday August 14, 2020 at 04:22
The Fox
Junior Member
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May 2020
13
I used the word 'programming ' as a general term. I didn't mean anything like prontoscript you will have to forgive my lack of knowledge on these subjects. I am just talking about clicking on what each button activates ie IR code or jump to another page etc. Nothing complex believe me!
This all very straightforward. I didn't 'learn' from the original remotes in raw format just clicked on learn and went from there. Would that make a difference?
Post 4 made on Friday August 14, 2020 at 10:17
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,636
Raw format is a very long code and if the short form is working, you may be good.

If your remote is locking up after a period of time, I would recommend a 'Complete' firmware reload.

[Link: remotecentral.com]

If the unit continues to fail, it may be something related to heat causing it to fail.
Do you leave the screen on all the time?

If you have no ProntoScript code in there, then the CPU should not be overtaxed. Could be a bad memory chip or something else.

When you do reboot it, after it comes back on, is there anything in the Diagnostics Log? Press and hold simultaneously Backlight + Menu + Firm2.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 5 made on Friday August 14, 2020 at 13:33
The Fox
Junior Member
Joined:
Posts:
May 2020
13
I've already tried a complete firmware reload with no positive results', the 1st thing I tried after searching this forum. I will try what you have said about the diagnostics log but my thoughts with it being time based is that I have a failing component somewhere. I did think about a dry pcb joint but it would be a long shot and take a long time to do very carefully. To pay for it to get reflowed would be way too much. Annoying thing is I put a new battery in it as well ! (and yes it was still locking up and rebooting on the old battery). Oh well, the outside condition of this is nearly immaculate as well. I'm glad I didn't pay too much.


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