Your Universal Remote Control Center
RemoteCentral.com
Philips Pronto Professional Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
Pronto Edit Professional internal hid not accessible error c14
This thread has 13 replies. Displaying all posts.
Post 1 made on Tuesday June 2, 2020 at 03:02
manc01
Founding Member
Joined:
Posts:
April 2002
180
I am getting an error code of Pronto Edit Professional internal hid not accessible error c14. This is on a 2020 MacBook Pro 13" running windows Bootcamp. I know that there are similar errors but this is really driving me crazy.

I only run Windows for one program, yes Pronto Edit Professional. Any help would be greatly appreciated.
Post 2 made on Tuesday June 2, 2020 at 14:34
Tstyln
Long Time Member
Joined:
Posts:
January 2007
27
I thought I usually see that if the Pronto is not connected, it was some HID error. One time I had to close PEP3 and restart my PC. I have it on my MacBook air running on Bootcamp as well.

Every other time I just unplugged and plugged my pronto back in to resolve, sorry if this does not help
My Pronto Collection:
Pronto TSU-9300 - Current
iPronto TSi-6400 Pronto TSU-7500 Pronto TSU-3000 Pronto TSU-2000 and yes the Original Pronto TSU-1000
Post 3 made on Wednesday June 3, 2020 at 00:25
Lowpro
Select Member
Joined:
Posts:
March 2004
2,070
On June 2, 2020 at 03:02, manc01 said...
I am getting an error code of Pronto Edit Professional internal hid not accessible error c14. This is on a 2020 MacBook Pro 13" running windows Bootcamp. I know that there are similar errors but this is really driving me crazy.

I only run Windows for one program, yes Pronto Edit Professional. Any help would be greatly appreciated.

Are you using an external mouse and keyboard by chance? If so, try disconnecting them before downloading to the remote. That's what I have to do. Running Windows 7 Professional 64-bit. I also find once in a great while that my TSU9600 needs to be reset. (Home + Menu + Page Up) When resettting the remote though make sure it's not docked. Once reset dock the remote and see if you're back in business. Good luck.
LP Related Links:
View my profile to access various
links to key posts and downloads.
OP | Post 4 made on Wednesday June 3, 2020 at 04:09
manc01
Founding Member
Joined:
Posts:
April 2002
180
I did read about the keyboard and mouse issue and I don't have one connected. I tried the reset but without luck. I actually have a couple of prontos and it is the same error for both remotes.

On my MacBook Pro 2016 I had no issues but when initially installing ProntoEdit Professional 3 I did initially get an error message on installation. I really need to sort this out asap.
Post 5 made on Wednesday June 3, 2020 at 06:45
sebastian
Long Time Member
Joined:
Posts:
September 2003
69
Are you using the dock or are you plugging in the USB cable directly into the remote?
Maybe try the latter to rule out your dock connector.

Sebastian
Post 6 made on Wednesday June 3, 2020 at 09:32
Lowpro
Select Member
Joined:
Posts:
March 2004
2,070
On June 3, 2020 at 06:45, sebastian said...
Are you using the dock or are you plugging in the USB cable directly into the remote?
Maybe try the latter to rule out your dock connector.

Sebastian

Excellent idea. Some years back I ran into this. Had to replace my dock.
LP Related Links:
View my profile to access various
links to key posts and downloads.
OP | Post 7 made on Wednesday June 3, 2020 at 20:30
manc01
Founding Member
Joined:
Posts:
April 2002
180
On June 3, 2020 at 06:45, sebastian said...
Are you using the dock or are you plugging in the USB cable directly into the remote?
Maybe try the latter to rule out your dock connector.

Sebastian

Yes I have tried that, I previously had a Prono that would only download that way.The error code is as if the cable is not connected. I have the Pronto Control Panel displayed in Windows 10.

Would a different cable make a difference (I haven't got one on hand)? The cable that I am using worked with my last MacBook. I think that you can run in Windows 7 compatibility mode, I am not sure if that would help.

Barring everything else I am wondering if I should format the SSD and reinstalll windows. I really don't want to resort to that though.
Post 8 made on Thursday June 4, 2020 at 07:39
sebastian
Long Time Member
Joined:
Posts:
September 2003
69
If the cable is not broken, using another cable probably won't help. Can't hurt to try, though.

Before you start reinstalling Windows, have you considered using a virtual machine instead of a Bootcamp installation?
I'm running a Win10 VM in VMware Fusion just for PEP3.
Before applying any Windows updates, I take a snapshot and verify that downloading the config to the remote still works afterwards.
Having the option to "undo" the update step by reverting the snapshot saves a lot of nerves.

Instead of Fusion, you can try VirtualBox (free). I haven't tested that with PEP, but I guess this will work too.

Sebastian
OP | Post 9 made on Friday June 5, 2020 at 07:00
manc01
Founding Member
Joined:
Posts:
April 2002
180
I have previously used parallels and it ran fine. It might be an option to explore.
OP | Post 10 made on Sunday June 7, 2020 at 17:52
manc01
Founding Member
Joined:
Posts:
April 2002
180
Well after reinstalling windows on my 2020 MacBook and again on my 2016 model I still had no luck. I tried different cables and quite a few other things without success.

I tried every port without success then as I was about to accept that it would not work I finally tried all of the ports again. Finally, I got it to work, it makes no sense to me but at least it is working now.
OP | Post 11 made on Thursday October 15, 2020 at 05:39
manc01
Founding Member
Joined:
Posts:
April 2002
180
After having no issues with this for months the same problem has started happening again. I have tried multiple different cables and even different Pronto remotes with no luck. It really is infuriating. Any suggestions?
Post 12 made on Friday October 16, 2020 at 00:12
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,587
I think you confirmed that you are not using wireless keyboard/mouse earlier but if no, get rid of (temporarily disconnect) your Logitech wireless keyboard or mouse and use a wired USB keyboard/mouse.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 13 made on Friday October 16, 2020 at 03:44
manc01
Founding Member
Joined:
Posts:
April 2002
180
Yes I am not using a wireless device. I managed to get it working via Parallels but I really don't want to use it that way. I would prefer boot camp.
Post 14 made on Friday October 16, 2020 at 19:05
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,587
Sorry, I have no experience with boot camp.
Lyndel McGee
Philips Pronto Addict/Beta Tester


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse