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Topic:
issues with my phillips pronto remote
This thread has 7 replies. Displaying all posts.
Post 1 made on Wednesday November 27, 2019 at 08:32
benhouli
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my phillips pronto tsu9800 stopped connecting with my remote controls...
then i tried to install the


prontoedit professional 3

but i get this error message



any help please?

thanks
Ben
Post 2 made on Thursday November 28, 2019 at 11:54
Lyndel McGee
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Need more detail please. What OS and what service level? Sounds like you may have Windows 10 and have recently done an update.

I recommend PEP2 as PEP3 was beta and does on occasion have memory leaks and will abort.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Friday November 29, 2019 at 09:32
benhouli
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On November 28, 2019 at 11:54, Lyndel McGee said...
Need more detail please. What OS and what service level? Sounds like you may have Windows 10 and have recently done an update.

I recommend PEP2 as PEP3 was beta and does on occasion have memory leaks and will abort.

thanks for the info

the problem was on pc with windows 10...
now i tried to install PEP3 on windows 7 and when i pressed the mxcf it was opened the PEP3
and then i clicked on file - download to control panel
and it made something... but after that i got this error



when i need to do now?

Last edited by benhouli on November 29, 2019 09:40.
Post 4 made on Saturday November 30, 2019 at 00:31
Lyndel McGee
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You need to go to your Home Activity and look at the Jump that is in Firm4 which is invalid and will show with a Yield (yellow triangle) icon. You need to either fix that jump or remove it.

Same with your Lights Activity Firm4.

Note that you can download to the remote but this is just telling you about 2 unresolved jumps in your config.

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 5 made on Saturday November 30, 2019 at 02:09
benhouli
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On November 30, 2019 at 00:31, Lyndel McGee said...
You need to go to your Home Activity and look at the Jump that is in Firm4 which is invalid and will show with a Yield (yellow triangle) icon. You need to either fix that jump or remove it.

Same with your Lights Activity Firm4.

Note that you can download to the remote but this is just telling you about 2 unresolved jumps in your config.

Lyndel

thank you
but i can't find it ..



and i don't know if it related to my problem...
my problem is that when i click on the manus on the remote, nothing happend...



it was happend to me once before , and it was fixed by download the mxcf file to the panel...

but now it doesn't help
Post 6 made on Saturday November 30, 2019 at 13:14
Lyndel McGee
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On that same page where you are... 'Activity Properties', click the Firm/Hard Button4 button in the middle of the screen. What you are currently viewing is the ActionList for the Activity, not the ActionList for Firm4.

With regard to you pressing buttons and nothing happening in the emulator, it is because you have an RFX9400/9600 configured for the system. If an extender is in play, any button that you press that requires the extender will fail immediately in the emulator.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 7 made on Saturday November 30, 2019 at 13:58
benhouli
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On November 30, 2019 at 13:14, Lyndel McGee said...
On that same page where you are... 'Activity Properties', click the Firm/Hard Button4 button in the middle of the screen. What you are currently viewing is the ActionList for the Activity, not the ActionList for Firm4.

With regard to you pressing buttons and nothing happening in the emulator, it is because you have an RFX9400/9600 configured for the system. If an extender is in play, any button that you press that requires the extender will fail immediately in the emulator.

i don't really understand the "click the firm/hard button 4

do you mean the button on the pronto ? or on the pep3 , the add firm key 4 ?

and about my problem, i am talking about the actual pronto remote...
non of the icons responding...
then i can't use the remote as usual ...
sorry for that , i am really newbie about it...
Post 8 made on Thursday December 5, 2019 at 18:33
Lyndel McGee
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On the screen in PEP3, of course.

On the screen, that you have displayed, for the 9800, the image shows the screen with 5 buttons beneath it. Note that the right-hand side of the image shows that you are viewing 'Activity Properties' and not the properties of Firm/Hard Button 4.
While on this screen with your mouse, click the 2nd button from the right of the 5 under the screen. That is Firm/Hard button 4.

Lyndel McGee
Philips Pronto Addict/Beta Tester


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