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Philips Pronto Professional Forum - View Post
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The following page was printed from RemoteCentral.com:
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PEP1 doesn't load after splash screen
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| Topic: | PEP1 doesn't load after splash screen This thread has 5 replies. Displaying all posts. |
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| Post 1 made on Monday October 14, 2019 at 19:20 |
Herb Crane Long Time Member |
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Hi Everybody,
I am installing PEP1 on a laptop for the first time. The installation went fine but when attempting to start the program I only see the splash screen. PEP1 does not load. Anyone else come across this?
H
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| Post 2 made on Monday October 14, 2019 at 22:54 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,995 |
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Herb,
Please list the Operating System and the Bit Count (32 vs 64 bits) as well as Service Pack or release version. XP Service Pack 3 (32 bit), Window 7 Service Pack 1(32 bit), etc...
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| OP | Post 3 made on Tuesday October 15, 2019 at 10:31 |
Herb Crane Long Time Member |
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Hi Lyndel,
Windows 8.1 Pro, 64-bit.
H
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| Post 4 made on Tuesday October 15, 2019 at 18:25 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,995 |
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You might be able to run PEP1 in XP SP3 32 bit compatibility mode. Have you tried that? Right-click on the PEP1 executable and specify the compatibility mode. If UAC comes up, apply the setting for all users.
Also, when installing, be sure you run the EXE in Administrator mode (Right-click and say Run As Administrator).
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| OP | Post 5 made on Wednesday October 16, 2019 at 11:23 |
Herb Crane Long Time Member |
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Thanks Lyndel. Running the EXE as administrator and using the compatibility mode worked.
H
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| Post 6 made on Wednesday October 16, 2019 at 22:05 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,995 |
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Glad to hear you are up and running.
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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