Your Universal Remote Control Center
Philips Pronto Professional Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from


Trouble installing PEPv2 on Windows10
This thread has 2 replies. Displaying all posts.
Post 1 made on Saturday March 30, 2019 at 08:24
Long Time Member
October 2004
Hoping someone might have run into this... and gotten around it!

I tried to install on a new PC and it got stuck, had to abort.

Now when I re-run the installer it first tries to uninstall and hangs at:

Execute: "C:\Users\xxxxxx\AppData\Local\Temp\PEP2 Install\GalleryExport.exe" "C:\ProgramData\Philips\ProntoEdit Professional 2\Libraries" "C:\Users\xxxxxx\Documents\Pronto Projects\ProntoScriptLibraries 30-03-2019 8u07.gef" "V1__0__0__0"

GalleryExport.exe is where is should be.
Libraries is empty.
I see the .gef file but it seems to be named 8h07, not 8u07.

Any thoughts on how to get around this?

Also, If anyone has a 9400, I'd like one for a backup.

OP | Post 2 made on Sunday March 31, 2019 at 08:41
Long Time Member
October 2004
To close out this thread...

Before posting, I used the forum search tool and didn't come up with any results. I tried Google this morning and came up with this one. [Link:]

I had the 'stuck at creating uninstaller' issue; the fix of stopping the database service seems to have worked for me too.
Post 3 made on Sunday March 31, 2019 at 09:10
Junior Member
March 2019
Yep had exactly the same problem.

+1 to stopping the database service before installing then restarting it after.
He's not the messiah

Jump to

Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse