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Topic:
Pronto TSU9600 Not Recognised by PC
This thread has 11 replies. Displaying all posts.
Post 1 made on Sunday February 17, 2019 at 08:50
Musashi79uk
New Member
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February 2019
7
Hi,

I've got a TSU9600 which I bought 2nd hand over 18 months ago, after having other Pronto remotes over the years.
In October 2017, I designed the screens on my Windows 10 PC and successfully downloaded them onto the remote with no issues at all.
I've since upgraded a few bits of equipment and have updated my configuration. For the past 2-3 months, I've not been able to download the configuration onto the Pronto. It's as if the PC won't recognise the Pronto at all.
When plugged in with the USB, the PC doesn't make any noise to say its connected, nor does the Device Manager change to acknowledge something new has been plugged in.
I've tried 4 USB cables of different length and thickness. I've tried a Windows 10 Mini PC, Acer Windows 10 laptop, and Acer Windows XP laptop. I've tried different USB ports on all 3 PCs. I've tried docking the remote and using the dock to connect to the PCs, again using different USB ports and cables. There's no mention of the Microsoft ehome driver anywhere in the Device Manager.
Ive thought it could be the USB port on the remote but I can't see the USB port on the Dock being faulty too.
Does anyone have any other suggestions?

Thanks

Carl
Post 2 made on Sunday February 17, 2019 at 09:36
Twelfth Monkey
Regular Member
Joined:
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November 2016
53
Doesn't sound like it's compatibility with the PC as you've tried with several machines of different specs. Without wishing to sound like the equivalent of percussive maintenance, have you switched the Pronto off and on again? Mine (very) occasionally seem to require this as a helping hand to be recognised.
OP | Post 3 made on Sunday February 17, 2019 at 09:45
Musashi79uk
New Member
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February 2019
7
Yes, I've tried it with the switch and a 3 button reset. I've even tried a 3 button reset in the dock. The PC doesn't even acknowledge its there.
Post 4 made on Sunday February 17, 2019 at 18:33
Lyndel McGee
RC Moderator
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August 2001
12,279
Have you tried a complete firmware reload? Not just firmware update, but a complete reload.

The XP PC is your best bet. By chance, are you using a Logitech Wireless Keyboard/Mouse combination? If so, disconnect them and try again.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 5 made on Monday February 18, 2019 at 08:08
Musashi79uk
New Member
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February 2019
7
Will a firmware reload completely wipe the remote including the configuration?
I'm just worried if I do that and it deletes everything, I'll have a useless remote I can't do anything with.
I don't have a wireless keyboard or mouse.
OP | Post 6 made on Monday February 18, 2019 at 12:40
Musashi79uk
New Member
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Posts:
February 2019
7
I've tried to reload the firmware to no avail.
The firmware program doesn't recognise the remote I'd plugged in so I pressed the Troubleshoot button. I followed the instructions on the screen and entered the emergency upgrade mode by pressing Firmkey 2 3 and 4. Unfortunately the Repair button was greyed out and would not allow me to repair the firmware.
It seems the issue is that the remote is point blank refusing to communicate with any PC at all.
Post 7 made on Tuesday February 19, 2019 at 10:56
Herb Crane
Long Time Member
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Posts:
May 2005
94
I have this trouble with the Logitech wireless keyboard and mouse. Disconnect the dongle for these and use a wired mouse when downloading.
OP | Post 8 made on Wednesday February 20, 2019 at 01:52
Musashi79uk
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I don't have a Logitech keyboard and mouse connected to it. My Windows XP laptop is a 14 year old Acer Travelmate.
Post 9 made on Sunday February 24, 2019 at 09:37
Alan D.
Long Time Member
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Posts:
July 2003
50
Bummer, Musashi79uk ... At this point, it is sounding more like a hardware failure for your TSU-9600.

The XP laptop is your best shot at getting the TSU-9600 running. Recent versions of Win10 will not allow you to download a configuration to your Pronto (even though the TSU-9600 is a recognized device).

If the Device Manager panel is open when you plug in your TSU-9600, you should at least see the device tree "flash" as it tries to get updated with a newly detected device. If you aren't seeing that happen, your TSU-9600 USB is just not working. :-(

One last suggestion: Are you running anti-virus software on your XP laptop? You might try removing (not just disabling) that. It might be blocking your device installation.

If that doesn't work, you may be out of luck.
OP | Post 10 made on Sunday March 3, 2019 at 04:17
Musashi79uk
New Member
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February 2019
7
I've removed Panda Dome anti-virus. Still nothing.
The USB ports are working as they work with other devices. The Device Manager tree doesn't even blink when the Pronto is plugged in.
I can understand the USB connector on the remote becoming damaged but it should work connected through the dock. The dock charges the remote with no issues at all. It only gets charged once every 2 or 3 weeks too.
I know the USB cables are fine as I burned some DVDs last week with them connected to an external DVD writer.
So I can't see why the remote won't connect.
Post 11 made on Sunday March 3, 2019 at 15:32
Alan D.
Long Time Member
Joined:
Posts:
July 2003
50
@Musashi79uk - If the USB chipset or connections inside your TSU-9600 are defective, the Mini-USB and dock connectors will both fail.

Your one last shot at salvation might be to reseat both ends of the item 8000 flex-cable connectors on shown on page 2-2 step 5a of the philips_tsu9600_service_manual.pdf (Google that) Service Manual. The other end of the item 8000 flex-cable is shown on page 3-2.

Note that specialized tools are required for the TSU-9600 disassembly and reassembly. You may damage your TSU-9600 permanently if you attempt this. You will probably want an ESD mat (NOT aluminum foil!) and wrist strap to prevent further damage from static discharge. Attempt this repair at your own risk.

Good luck!

Alan D.
OP | Post 12 made on Saturday March 16, 2019 at 14:42
Musashi79uk
New Member
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Posts:
February 2019
7
The ribbon connector on the board was brown and knackered. As soon as I touched it, it came away from the board. I managed to buy a TSU9600 with Dock and spare battery and a RFX9400 from eBay. Looks like I'll be dismantling my old remote and selling the parts on eBay.


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