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Topic:
TSU9800 - Which WiFi Chipset?
This thread has 2 replies. Displaying all posts.
Post 1 made on Saturday August 11, 2018 at 07:19
sebastian
Long Time Member
Joined:
Posts:
September 2003
24
Hi,

can anyone tell which WiFi chipset is used in the TSU9800?

I did a FW update on my router and now my 9800 doesn't connect anymore.
The router's wifi settings are the same as before.
I'm in contact with their support, but they're pretty clueless to this point.
They asked me about the TSU's wifi chipset, but I couldn't find any information about that.

Sebastian
Post 2 made on Saturday August 11, 2018 at 12:28
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,234
Sebastian,

I think the chipset is Marvel but that information will be pretty much useless for the Tech.

If you did a FW update on your router, then you likely were previously set to a wifi (A,B or G but not N) or security mode such as WEP or WPA2 that your Pronto used. The firmware update defaulted to something that does not work with the Pronto.

The easiest way to help the technician is to open your configuration in PEP and go to the Network Properties tab of your configuration. This will have the existing security mode, SSID and credentials needed for the Pronto.

The Pronto needs to connect in WiFi 'B' mode with WEP (64 or 128) or WPA. Again, the network settings for your config under PEP should give the tech what he needs to reset things back to hopefully where they were.

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Saturday August 11, 2018 at 13:00
sebastian
Long Time Member
Joined:
Posts:
September 2003
24
Hi Lyndel,

thanks for responding! I'm afraid it's not that easy, though.
I'm an IT professional and the support guys from the router's vendor are very capable too (and I don't say that very often about tech support... ;).

The firmware update did not change any settings (at least none that are visible in the router's config UI), but it was a major release, so I'm suspecting it contained updated wifi drivers.

I had set the router to 802.11b+g, WPA2/CCMP and a fixed channel.
This worked like a charm with the old firmware version.
With the most recent (beta) FW, the TSU also supports WPA2 (and I think it's 802.11g, not b).
Immediately after the update, with no settings changed, it stops working.
Going back to the old FW release -> works again.

Ultimately, I want to be able to use the updated firmware, so downgrading is not really what I would prefer.
Also the router's vendor would like to see the issue fixed, I imagine.

Theres no connection attempts in the router's log even with maximum logging enabled.
I suspect something on layer 1, so the issue doesn't even make it to the logs.

The settings in PEP3 don't help either - I've set WPA/WPA2 authentication, the correct fixed channel (which improves connection times a lot, compared to "auto") and of course the correct network key.

I'll let them know that it's probably a Marvell chipset, maybe it helps, maybe it doesn't.
Thanks!

Sebastian


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