I've got a customer who has a lot of Pronto TSU9400's and a few of the tablet like pronto controllers setup around his very large home. This system was setup back in 2008 by a company that is now out of business, so it's falling on me to get him back up and going.

Basically only 1 room is not working properly. For each of his many (6-10+ TVs and devices) he has a TSU9400. The one in his bedroom quit working in the morning when it was working fine the night before. The unit turns on, displays and looks to accept touch input however it does not turn on his TV, switch inputs or control even volume.

His home has an entire server room of rats nest from when it was originally setup by the company. I'm not familiar with these units enough to know what could be causing the failure sudden. Most of his house has wiring going from his rooms with multiple 2-5 IR extenders that go wired all the way back to the "Server" room where he has 3-4 different satellite subscriptions for different rooms. He has access to these from all rooms.

I was ready to find a TSU9400 up on eBay and just assume the remote itself had a failed IR transmitter... is this a bad assumption? Any recommendations on how to get him back up and going? He is currently out of town and hoping to have things up and going before returning near the end of this week.

Thanks in advance ladies and gents.

First I would check to make sure nothing has changed on their network .. Access point etc.. Prontos work best on wireless G only with WEP have network issue.
encryption..

look for my post on so you think you

Is it possible that the Pronto series remote was setup with no wifi at all? They have a lot of IR receivers everywhere that transmit IR to the server room to sat boxes and other devices.

Haemon,

It is possible, not likely that the Pronto's don't use WiFi.

Any TUS9400's that are using WiFi will probably have a little indicator in the upper right corner of the screen. It resembles an antenna. If this is replaced by a question mark, the unit is attempting to connect to WiFi.

Purchasing a unit online may not solve your problem because you will not be able to extract a program from the TSU9400's. Hopefully, the customer has a copy of the program.

In the server room, look for some Philips "boxes". These will likely be 1U rack units (wired to the network), but there is a smaller (plastic) unit that may or may not be wired to the network. These boxes may be scattered about, particularly the smaller unit.

If all of the IR emitters are really wired back to the central room, it is possible that the 9400's are strictly IR. If this is the case, there should be an IR receiver near each TV. However, I don't think that many of us would design a system like this. If you can't find any "boxes" the system is strictly IR.

By the way, most (not all) phone cameras will respond to IR. Check one of the working Pronto's to see if it is emitting IR commands. You'll need to check bunch of buttons for different devices because the unit might be programmed to use a mixture of IR and RF commands (on the same button).

Also, if the WiFi password has been changed, the Pronto commands that use WiFi will be locked out.

Thanks Buzz, that is some great information for me to run with, I'm completely new to these systems. I will go over to the clients home today and check what you suggested and see if I get anywhere.

I don't think the password changed to the wifi because the other units in the home are working fine. In fact I'm seriously thinking they are setup via IR only because the server room had an insane number of IR leads taped (yes taped) in front of the receiver boxes for Sat and other devices. I'm curious if this is part of the reason that the local company that set it up went out of business.

I'll report back with my findings, thanks again Buzz.

The remote does show a WiFi icon and it does appear to connect (no red "?"). However, I found the two boxes in the server room and neither of them are using the wired LAN port and are setup with IR cables out the back. One of them is setup on IR 1 and the other on IR 4 with the other ports taped up. They are setup in independent mode.

I checked the IR light on both their working Pronto 9400 and the one that is not. Neither of these showed a light when pushing any of the button. I tested your smartphone camera trick on 3-4 other remotes which did show the IR lighting up (Awesome trick!).

Not really sure where to go from here, seems like it might be the box at fault, but I do find it odd that the remote is jumping on the WIFI when it isn't setup to use networking mode.

I was not able to go into the configuration page by cleaning the little gear on the 9400 remote (with the stylus). It shows the icon being pressed and then does nothing, it did this on both of the units.

Thanks again for the help, still banging my head up against the wall on this one.

Which base unit does the house have? The RFX9400 or RFX9600, you can use google for reference.

If it's the 9400, what is the dip-switch settings on the back?

As for the Settings page on the remote itself. You have to press and hold the button for 5 to 10 seconds. Just release when the screen changes. Use the page up/down buttons on the side to scroll through the pages. On the last page, then name of the config file is there. Hopefully you can use it to search the clients computer for the config file.

If the problem is the base unit, let me know which one it is because I may have one.

KOT