Hello guys,

I hope someone give me a hand.

I have a customer with the following setup:

1 9600,
2 9400,
1 Russound CAV6.6,
1 Sonos Z90;

Programed all remotes, everything was working fine until, Sonos script stop finding Sonos player.

I tried reinstall the script, reset the player did not work.

When I run the prontoscript console on one of the 9400 got this message:

ProntoScript error: Socket error
Offending library script: 'com.philips.Sonos.ModuleLib.js'

Anyone has any idea?

Thanks.

Sounds like the remote cannot connect to the network.


Are there other network-enabled scripts that are installed and can be tested? i.e. does the russound CAV code work?

Can other devices on the network access the Sonos?

Was the Sonos configured for DHCP or was it configured with fixed IP? Is there a chance that the IP address has changed? I think these last questions may be unnecessary but I am asking as something on the network has indeed changed.

Now, we just need to figure out what?

Also, did the firmware on the remotes change?

Sonos uses its own private wireless network. It will ignore WiFi and WiFi will ignore Sonos.

The Sonos units always use DHCP, other than changing the RF channel, there are no network configuration options. If the Sonos units cannot find the DHCP server, they'll go into AutoIP mode. If the music storage will join the AutoIP group, the Sonos system can be controlled by the Sonos handheld controllers and it will play local music, but it will not be available to a Pronto or any computers not in the AutoIP group.

At least one Sonos unit MUST be wired to the router for a fully functioning Sonos system.

If the OP's Sonos wired connection failed, this could explain the symptoms.

Don't overlook the possibility that a duplicate IP address is conflicting with the ZP90.

Hi Lyndel and Buzz,

The russound script is working with no problem.

I update the firmware before installing the script and was working fine, no changes after that.

Sonos doesn't have any configuration for the network, i forgot to tell that he has 1 cr200 that is working with no problem.

It was working with DHCP, with Sonos changed to IP How i can change back?


Thanks.

It is not clear to me what you are asking. Other than changing the RF channel, there are no network settings for a Sonos system.

Make sure that the Sonos system and your Pronto are on the same subnet.

Yeah I think Buzz has it - the sonos system has gone into auto IP.

Use the Cr200 and look into 'settings' : 'about my sonos system' and there you will find information about the sonos components including what IP address they are using.

If they start with '169.xxx.xxx.xxx' then sonos is in autoIP mode and that's why your pronto can't connect.

make sure you have the sonos zp90 connected to your router - restart and it should be OK - the router should allocate it an ip address and if your network/pronto is properly configured (which I would presume it was as it worked initially) you should be back in business.

I'm going back this Wednesday.

I'm finishing a script for the lighting hardware, and will look at the cr200.

I let you guys know.

Thanks a lot!