Hello experts,

I tried to search the forum for the above mentioned problem and found same topic from 2008 but no answer.

Problem I have is that when I want to activate the touchscreen I have beenused to do it by touching it with my old RU960.

Now with the 9400 it will also activate the screen but if there is a button in the area I touch for activation of the screen it also execute the action of that button, which I do not want.

Any chance to change that back to touch anywhere on the screen to wake the device up and not execute the button in that position?

Thanks,

miwi

The screen activation settings available are only with respects to the hard buttons. If the screen is not already active a first tap of the screen should only be activating the screen, not also executing the action list of the button in the position where you happened to tap the screen. Perhaps you have the pickup sensor turned on and you are inadvertently causing the screen to active via the pickup sensor a split second prior to tapping the screen.

Hi Lowpro,

I check the settings and pickup sensor is off.

When I tap the screen even very short it will cause to execute the action that is in that area even the screen is dark at that moment.

Regards,
miwi

That's definately "not" by design. I'd suggest performing a full firmware update, then attempting to replicate. Steps for peforming a full firmware update are documented here.

I think LowPro meant "Definately NOT" by design. The design is that the first touch to an asleep screen should just turn it on, no matter where on the screen you touch.

Thanks Barry! :-) That is what I meant. Edited prior reply accordingly.

If you happen to grab the remote and move the jog wheel so that it reports a single 'click', this will wake up the remote as well.

Thanks for the replies.

Do you think that a firmware update will solve this issue?

I have bought the unit 3 weeks ago and it already had the actual firmware installed (at least the update program told me).

Lyndel,
the work around with the jog wheel works well, it is just unusal at the moment as I was used to double touch the screen in the past with the old RU960.

Thanks for all the great and professional help I receive from you guys.

Thanks,

miwi

Performing a full firmware update may resolve your issue. You never know. Can't hurt to try it. It's not uncommon to have to reinstall the same firmware version per resolving certain issues. Perform the appropriate search here on the forums and you'll most certainly find many examples where reinstalling the firmware was needed per resolving a given issue. That being said, your issue could be hardware related and not with the software. Hopefully not, but quite possible. In that case, having your TSU9600 serviced would be the only option at that point. Of course, using the scroll wheel to activate the screen instead is certainly an easy enough workaround. That's all I use the scroll wheel for actually aside from the menu page of my DVD Juke activity. I was annoyed from the very beginning that moving the scroll would always force the screen to activate. If the given activity you are under does not address the scroll wheel I don't think it should activate the screen. Would have been nice if the scroll wheel was added to the screen activation options. Could have simply been included in the Cursor Keys group.

In fact, the "Home" hard button should have also been included in the Cursor Keys group per the screen activation options. This is the case with PPENG and the Pronto NG line of remotes. Not the case per PEP and the Pro line however. Pressing the "Home" hard button will always activate the screen. I find this particularly annoying, because I don't use the "Home" hard button go to my home page. I use the "Home" hard button for more commonly used functions while under a given activity as it is grouped next to the "Menu" button, "Guide" button and cursor pad. I find the "Power" hard button much more suited as a "Home" button. Irrespective of the screen activation options the screen will always activate if the press of a given hard button invokes a page navigation. That being the case, there is no reason to force the screen to activate when pressing the "Home" hard button. It should have been included in the Cursor Keys group as is the case with the Pronto NG line. The Prontoteam actually agreed with me on this point during the beta test for the TSU9600, unfortunately adding the "Home" hard button back to the Cursor Keys group for the screen activation options never happened. *Sigh*