Any idea why the screen will turn on by itself while it's sitting in the cradle? Does it have to do with the wireless somehow? I have it set to 2 hours in the pronto edit settings.

Mine often turns itself on, usually when sitting on the coffee table. I suspect that the motion sensor gets stuck, and I just give it a shake and it seems OK.

I've never had my TSU9600's screen activate on its own while in the cradle, but the screen does activate on its own routinely when out of the cradle. This is with the Pick-Up Sensor option set to "Off" while its just sitting on the coffee table or next to me on the couch. Peter and I have commented on this previously here. During the beta test I submitted a bug report for this problem, so hopefully it's something we'll see addressed in a future firmware update.

I recently purchased a new TSU9600 which has yet to exhibit this issue of the screen activating on its own. My original TSU9600 exhibits this behavior without fail so long as it's not docked in the cradle. Take this evening for example. Both remotes are running the same firmware and configuration file. Both are sitting on the couch next to me as I watch Monday Night Football. Both on the same page of said configuration file. My original TSU9600 after the first few minutes sitting there activates the screen on its own. Once it goes to sleep the screen activates on its own yet again a few minutes later. Eventually it begins happening repeatedly getting stuck in a loop. The screen activates on its own. A few seconds later the screen goes out per the settings of my configuration file and exactly 4 seconds later the screen activates again. It repeats this cycle over and over again until I dock the remote. I leave it docked for a few minutes, then undock the remote. The screen stays off for a while eventually activating again on its own. Note that with the remote docked the screen has yet to ever activate on its own. In contrast the brand new TSU9600 I recently purchased has yet to have the screen activate on its own. The clear difference between the two remotes is that my new TSU9600 has the updated scroll wheel used by both the TSU9400 and TSU9800. My original remote of course does not.

That being said, this certainly appears to be a hardware issue. My original TSU9600 has exhibited this behavior since I first starting using it. This goes all the way back to when I was beta testing the remote and editor for Philips prior to the remote even being available for purchase. One thing I've always suspected is that perhaps the remote is activating the screen on its own, because it thinks the scroll wheel has moved even though it hasn't. Moving the scroll wheel forces the screen to activate even if it is not implemented per the particular page you are on. Well by complete accident I have on one occassion so far witnessed the remote registering that the scroll wheel is moving even though it isn't per actions being carried out on the selected page. In this case, the remote was sitting next to me on the couch. It just so happened to be on my "Activities" page which I had recently programmed to allow for selecting a given activity using the scroll wheel. No activity at the time was selected. Per the usual the screen eventually activates on its own. I look down at the remote and see the first activity on the page become selected, then the selection starts moving from one activity to another all the while I'm not even touching the remote. The only way this is possible is by pressing the cursor down hard button or moving the scroll wheel, so clearly the remote was under the impression that the scroll wheel was being moved even though it wasn't. As such, it's certainly not a leap to come to the conclusion that the remote is registering that the scroll wheel is moving even though it's not which as a result is causing the screen to activate on its own.

Now as I just recently starting using this new TSU9600 I plan to take the next few weeks to ensure this issue of the screen activating on its own does not occur. So far so good. Needless to say I'm very pleased at this point. If after a few weeks I still find my new TSU9600 is not exhibiting this issue I'll send an email to the ProntoTeam per my findings.

That's amazing.......My pronto has for the last few days started to react in the exact same way. This is running the aging battery down in an afternoon.
visiting my dealer tomorrow, so will take it along to investigate.

Roy

Put the previous version of the firmware (not the latest GA version) as long as you are not using WPA, you will be fine.

Thanks...will try that.

However.......literally minutes after posting the above the pronto returned to normal. (for now)

Out of interest, were can I find the previous firmware !

thanks again

Roy

P.S. May have a problem using previous firmware, as I am using the latest version of "Pronto Squeeze" which uses PEP 2.3........In fact only just upgraded, so wonder if this has anything to do with the problem.

Here: [Link: remotecentral.com]

Not sure if it'll be a problem. I just updated to play with WPA2. It's interesting, but I've gone back to WEP. Mind you, WDS support is nice (and actually works) with the latest. I'll have to reposition the AUX AP and VLAN it into place.

I picked mine up last night and shook it gently (more tilted it side to side), then put it down. It stopped playing up as well. Sidenote: if you have USB plugged into the base, pull it out. My laptop has been plugged into it for a few days over a USB cable, and if the laptop is sleeping the Pronto will randomly wake up sensing a power change (according to the local store my laptop is still providing power over USB whilst asleep because it was doing it first).

Regaring having USB connected and powering down the PC.

If remote is docked during a power down of the PC and USB is connected to DS and PC, the battery will be discharged. For me, this happens to me overnight. I'm not sure if the team has put a fix in place for this as of current release.

So, if you power that PC down while remote is connected, remove remote from dock and 3-key it for a reboot (Home Menu Page+). That will prevent battery from draining.

I have this problem, and it happens when the unit is in the cradle. It appears to be random. During the course of a movie, it may turn on a half dozen times, or not at all. Puzzling.

I thought that it was because of some movement I made. Perhaps not.

I also had the "self awakening" problem and the downgrade to the previous firmware took care of that. Now, my 9600 is freezing every now and then. The on-off switch fixes it but I never had that problem in the past and am a bit annoyed.

The latest firmware 7.2.22 doesn't solve the problem. :-(

Is this a TSU9600 with an old rotary (one with 8 little knobs on the wheel), or the updated rotary (lots of radial lines on the wheel) ?

I think this waking up is caused by slight movements of the rotary wheel (which cannot be disabled as a wake-up source).

It's an tsu9600 with an old rotary wheel...