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Philips Pronto Professional Forum - View Post
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The following page was printed from RemoteCentral.com:
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Pronto Configurator & Vista 64
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| Topic: | Pronto Configurator & Vista 64 This thread has 16 replies. Displaying posts 1 through 15. |
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| Post 1 made on Tuesday April 7, 2009 at 14:20 |
dplayer Long Time Member |
Joined:
Posts: | April 2008
13 |
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Hi All,
I would like to buy a TSU9200 to replace my old RU950 but thought I would download the software first to see if I liked it or not.
The problem I have found is that it won't run on my Vista 64bit PC.
I get the error "ProntoDashboard has stopped working" as soon as I open the program. Then when I enter the name and details of the new file it saves but won't allow me to click on "Finish".
Has anyone got the software running on a 64bit machine?
I have tried running in XP compatability mode and as Administrator but still no joy.
Thanks
Dan
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| Post 2 made on Tuesday April 7, 2009 at 15:02 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,994 |
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oops, posted to wrong thread...
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| OP | Post 3 made on Wednesday April 8, 2009 at 17:16 |
dplayer Long Time Member |
Joined:
Posts: | April 2008
13 |
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Damn!! You got my hopes of a solution up there!!
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| Post 4 made on Wednesday April 8, 2009 at 18:47 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,994 |
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Have you contacted Philips?
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| OP | Post 5 made on Tuesday April 14, 2009 at 13:38 |
dplayer Long Time Member |
Joined:
Posts: | April 2008
13 |
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I have emailed Philips but have not had any response...
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| Post 6 made on Tuesday April 14, 2009 at 15:22 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,994 |
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did you email prontoteam at philips dot com?
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| OP | Post 7 made on Wednesday April 15, 2009 at 07:26 |
dplayer Long Time Member |
Joined:
Posts: | April 2008
13 |
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No I didn't. I filled in the form on their website.
I will try sending an emai to that address.
Thanksl
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| Post 8 made on Wednesday April 15, 2009 at 08:33 |
nerieru Long Time Member |
Joined:
Posts: | January 2009
233 |
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It runs fine for me on x64 Windows 7 (Beta)
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"All of the books in the world contain no more information than is broadcast as video in a single large American city in a single year. Not all bits have equal value." - Carl Sagan |
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| OP | Post 9 made on Thursday April 16, 2009 at 06:50 |
dplayer Long Time Member |
Joined:
Posts: | April 2008
13 |
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Did you have to do anything "diffierent" when you installed it...
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| Post 10 made on Thursday April 16, 2009 at 19:22 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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It's very different. He is not running Vista.
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| OP | Post 11 made on Friday April 17, 2009 at 14:22 |
dplayer Long Time Member |
Joined:
Posts: | April 2008
13 |
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Thanks Peter.
I realise that it is a totally different OS but thought the problem with the software may be due to it being on a 64bit machine.
I can't believe I have had Vista since launch and this is the first piece of software I have had not work for me!!
Just as they are about to bury it!!
I have emailed the address Lyndel recommended but have not had a reply yet.
Dan
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| Post 12 made on Sunday April 19, 2009 at 19:58 |
bodshal Long Time Member |
Joined:
Posts: | January 2009
16 |
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Did you download the right s/w? I use PEP2 on Vista x64 without any problems - nothing special required to make it work.
Not sure what a 'configurator' is if it's not PEP :)
Chris.
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| Post 13 made on Sunday April 19, 2009 at 21:44 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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It's not PEP. It is the 9200 software.
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| Post 14 made on Thursday April 30, 2009 at 14:08 |
Still no solution. I have same prob and no answer. Even changing names of folder and deleting the tmp files helped to install half programm. the other part is still not working.
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| OP | Post 15 made on Tuesday May 5, 2009 at 05:49 |
dplayer Long Time Member |
Joined:
Posts: | April 2008
13 |
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I got a reply from Prontoteam!!
It basically said they are aware of the problem, there is no workaround but in the next release Vista 64 will be supported.
Dan
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