| Post 1 made on Wednesday March 14, 2007 at 16:33 |
zelmo Long Time Member |
Joined:
Posts: | October 2006
21 |
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Greetings:
After several e-mail exchanges with Philips (great response, by the way), we jointly decided that my new 9600 had a hardware failure of the touch screen.
I sent it back with a pre-approved RMA about three weeks ago. The web site shows the RMA status as "received" a little over two weeks ago.
Has anyone else had to have their's replaced, and if so, how long did it take. I got the sense that the turn around was a few days.
-doug-
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| Post 2 made on Wednesday March 14, 2007 at 17:26 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,999 |
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Have you called them?
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| Post 3 made on Wednesday March 14, 2007 at 18:52 |
remotecollector Long Time Member |
Joined:
Posts: | January 2006
140 |
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Zelmo,
Where did you purchase your unit and why is it not being handled by the selling dealer? When was it purchased?
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| OP | Post 4 made on Wednesday March 14, 2007 at 22:56 |
zelmo Long Time Member |
Joined:
Posts: | October 2006
21 |
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I got it from an AV dealer who frequents this forum.
The reason that I didn't return it to that dealer was because of an e-mail thread with some Philips engineers from Corporate HQ, who felt that it was something they'd like to see first hand. In other words, they asked me to send it to the USA repair facility in California.
-doug-
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