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Topic:
Can't download config file to new 9800
This thread has 28 replies. Displaying posts 16 through 29.
OP | Post 16 made on Friday November 7, 2008 at 09:01
jack D
Long Time Member
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Luukske,

This seems like a promising idea but, even though the 9800 is recognized, I don't see it's drive listed in explorer. I'm sure it's recognized becuase I can see it's drive letter in the "safely remove hardware" folder and the "beeps" the PC makes confirm that it is connected. The PC thinks it's a USB mass storage device.

BTW I'm just letting Windows install the driver. How would I reinstall the driver?

thx

Last edited by jack D on November 7, 2008 14:02.
Post 17 made on Friday November 7, 2008 at 13:31
Barry Gordon
Founding Member
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2,034
I do not believe there are any special drivers for the Pronto line. They are USB devices and "masquerade" as memory and disk. the windows drivers should be all you need and it should install them every time the Pronto is plugged into a USB port, and remove them when the Pronto is undocked. Are you plugging directly into the USB port on the PC or going trough some sort of USB Hub?
In the control panel system folder, hardare device manager. Under USB controllers, the Pronto is the composite device (memory+Disk)
OP | Post 18 made on Friday November 7, 2008 at 14:01
jack D
Long Time Member
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206
Barry,
Yes I have been connecting directly from the 9800 USB to the PC USB slot. I did notice that in device manager the PC knows it is a Philips device. I also know that the PC has assigned a drive letter to the 9800 as I can see the drive and the letter in computer management. The problem is that I cannot try Luukske's method of updating firmware unless I can see the 9800 in Windows explorer--which I can't--so that I can drag over the maestro zip file over to the 9800.

thx
Post 19 made on Friday November 7, 2008 at 15:32
Lyndel McGee
RC Moderator
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You cannot update the firmware in that way from Windows Explorer AFAIK.

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 20 made on Friday November 7, 2008 at 16:32
jack D
Long Time Member
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On November 7, 2008 at 09:01, jack D said...
Luukske,

This seems like a promising idea but, even though the
9800 is recognized, I don't see it's drive listed in explorer.
I'm sure it's recognized becuase I can see it's drive
letter in the "safely remove hardware" folder and the
"beeps" the PC makes confirm that it is connected. The
PC thinks it's a USB mass storage device.

BTW I'm just letting Windows install the driver. How would
I reinstall the driver?

thx

OK. I managed to copy over the compress Maestro folder. While the 9800 was still in application download mode I pulled the USB cable and got the following error message on the screen of the 9800 upgrade failure error 000a.
OP | Post 21 made on Friday November 7, 2008 at 16:51
jack D
Long Time Member
Joined:
Posts:
August 2006
206
I tried the "pack and go" method of downloading the config file to the 9800. Same problem as trying to download it directly from PEP2. The error message I get is:

"communication with the Pronto failed. Please retry. (Error: C1, unknown).
OP | Post 22 made on Friday November 7, 2008 at 18:27
jack D
Long Time Member
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206
Unbelieveable! Relief! I created a pack and go version of my project and transferred it to a computer running xp pro. Connected the 9800 and bingo, the configuration file downloaded sucessfully. So at least there is nothing wrong with the 9800. The problem is that this computer is not one I normally have around the house. As I mentioned before my other two computers run XP media center edition and vista. So there must be something about the drivers or some other issue that creates a problem with the 9800. The on going problem for me is that I will not be able to have the xp pro computer around all the time.

I can't believe that no one else has run into this problem with a vista or MCE computer. Maybe it is something specific about my computers?

I think I'm going to have to install xp pro on one of my home machines as I will need to be doing a lot of fiddling with my configuration. What a pain! But at least I figured it out!

Thanks for all your suggestions guys!
Post 23 made on Saturday November 8, 2008 at 03:20
Luukske
Long Time Member
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49
BTW I'm just letting Windows install the driver. How would
I reinstall the driver?

When you connect the Pronto, you should be able to find this back in the "device manager". If you then go into "properties", "driver tab", you are able to uninstall the driver for this device.
After this, when you connect the Pronto again via USB the drivers should be automatically re-installed.

Normally when you connect a Pronto in firmware update mode to a PC, a drive letter should always appear.

The method I described is the manual version of what the upgrade tool normally does automatically for you. It makes it easier to see what is going wrong.
OP | Post 24 made on Saturday November 8, 2008 at 11:09
jack D
Long Time Member
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206
Now the problem is that it appears one cannot do an incremental update from MCE to XP pro. So I would have to wipe my hard drive and reinstall all the required programs. Why is everything so hard?!
Post 25 made on Saturday November 8, 2008 at 17:25
Lyndel McGee
RC Moderator
Joined:
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August 2001
11,859
Ask Microsoft. :)
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 26 made on Saturday November 8, 2008 at 17:40
jack D
Long Time Member
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206
Yeah. Good point. ;-)
Post 27 made on Saturday November 8, 2008 at 18:36
Barry Gordon
Founding Member
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August 2001
2,034
I am a loyal MS user and I was a loyal MAC user when I was younger. I just love the ads by apple on American TV where the "PC" Marketing guy is trying to eliminate the "V" word from the vocabulary of PC users.

I run only Windows XP SP2 on every machine I own. Someday I may have to switch, but perhaps not in my lifetime!
Post 28 made on Sunday November 9, 2008 at 00:15
Lyndel McGee
RC Moderator
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11,859
I adopted XP in 2004 after running 98SE for many years. XP, for me, has been great. However, I've dealt with both good and bad Windows releases. Remember Millenium Edition (ME). What a piece of crap. I look at Vista with tainted eyes as well. Requires pretty much all new hardware to work well and I just don't feel like spending the big bucks for a new PC. I'd rather spend the $1K for 2 26" desktop displays (the new Samsung/NEC Syncmaster T260's are great).
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 29 made on Sunday November 9, 2008 at 08:36
jack D
Long Time Member
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Posts:
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I haven't been able to control myself. I'm a sucker for whatever is the latest. So I have always upgraded operating systems. You are right, however, that Vista requires a lot of updating of hardware and programs. It's not worth it. Now I'm going to have go backwawrds-- backup the contents of my laptop, wipe the hard drive and install XP pro. Then reinstall everything. Wonderful.
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