Requirements:
•CEA/CompTIA DHTI+ certification, CEDIA installer level 1 certification, CTS certification or relevant competency/experience strongly preferred
•1-3 yrs installation and troubleshooting experience with low voltage multi-zone residential A/V systems, distributed audio and home networks
•Expert level working knowledge of Windows XP, Windows 7 and Vista operating systems. (Mac OS experience a plus)
•Ability to multitask is crucial, and outstanding verbal and written communication skills are imperative
•Must be highly motivated to research and solve technical issues relating to AV setups
•Knowledge of home network setup and troubleshooting is required, however, this is not an IT network helpdesk position.
•Must be willing and able to learn new software platforms thoroughly on an ongoing basis
•Must be flexible as shifts vary to accommodate west coast customers


Candidate’s main function will be answering phones to provide technical assistance to other A/V professionals, internal and external sales reps and other team associates. This position is within an organization that provides strong growth potential and generous benefits (Medical, Dental, Eye, matching 401K plan, paid sick and vacation time, bonuses etc.). If you have a strong work ethic, professional attitude and are customer service oriented, please email resume and salary requirements to [email protected]. Resumes without salary requirements will not be considered.

I hope this is true and your intent is to hire a canidate with these skills because thats certainly not the level of service I get when I call in. Its bordering on call banks in India with check lists to guide the discussion the last few times. Hopefully you are working on CI friendly tech support with shorter wait times. I applaud the decision to post this here if it is with the intent to hire (which I think it is) not bolster opinion of your tech support.

Tech support job for urc is a pretty cool job . I did it for 6 months and loved it . But it was an hour drive each way .

Sound Sd . I called tech support the other day and got their top tech support guy and he told me I was doing something wrong and was my Fault . Call back ten mins later and got a new guy and solved my problem in 2 sec .

That's classic. What's the name of this new guru?

This isn't a URC specific "feature". All tech support lines are this way. Keep hanging up until you get someone who knows what they are doing.

I had the pleasure of URC tech waisting my time for an hour today only to still not have the problem solved.

he wrapped your time around his waist?  i'd be upset too!

I did this with Lutron recently, and it was a late Friday so only one guy was left and he answered every call I placed. And he was total douche bag right from the get go. And of course he was on weekend duty as well. Nothing like having the lights go down and nobody will help you...

Why even have a URC forum when you (URC) don't even use it?

mind boggling.

Wow! That's a pretty demanding list of requirements. Maybe it will help the quality of support, as the products become increasingly complex. Good for URC taking that initiative!



Damon

URC Has their own Forum on their website. URC doesnt sponsor this forum but does have a few people drop in from time to time

I think he is talking about THEIR forum. I hope he doesn't expect URC to mandatory follow THIS forum. That is just a bonus.

My post was referring to their forum. It's mind boggling to me that they have a nice forum in which they expect "us" programmers/installers to use. They even have a wonderful "job networking" section located on their forum. however their own HR department decided to make and account and post their job in here instead?

If you would read the welcome to the newest member in the link, you'll see that Remote Central has over 91,000 registered members. Where do you think they'll get more responses?


[Link: remotecentral.com]

Alas the commute, for me, would be a little too demanding.