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Total Remote Customer Support is terrible
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Post 1 made on Thursday September 23, 2004 at 12:00
Lurking Member
September 2004
Well, customer support is ignoring my emails.

I'd like to exchange my faulty unit, but their complete lack of attentiveness to my problem is leading me to think that perhaps the Total Remote IR unit doesn't work on as many models as they would like us to believe.

I've had the unit for 1 week, and have sent many emails to their support staff. At first I completely outlined my problems, and I received a single email back with no usable information. I've since sent 4 emails, completely documenting the steps I've taken to try to make it work on both a Toshiba e740 and an iPaq 3760. No response.

I've asked them to exchange my faulty product for another one. No response.

Now, I just want my money back. It's a shame, because I thought that Griffin had cool products. The fact that Don looks at this forum is great. I was going to buy some accessories for my iPod. But due to this, they've lost my business. I don't think it's too much to ask for a support staff to respond to emails within 3 business days. And that on the rare occasions when they do respond, they write more than a sentence.

Oscar Sodani (jathos)

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