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Help contacting Pacific Neotaka : AKA Omniremote
This thread has 2 replies. Displaying all posts.
Post 1 made on Thursday January 18, 2007 at 21:06
dr_canak
Lurking Member
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January 2007
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I purchased a copy of OmniRemote off the Pacific Neotek website a week ago. I got the confirmation page saying my order went through, but have not heard anything from them regarding my activation code. I've emailed their sales and tech support but have heard nothing back. Their forums appear to be down so can't check there. Per the order page, I should have recieved my activation code in 2 business days. So I'm well past that.

Anyone else had this kind of experience with them, or have more direct contact info than the two email addresses provided on the website?

thx in advance,
jeff
OP | Post 2 made on Friday January 19, 2007 at 12:24
dr_canak
Lurking Member
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Update:

I contacted NeoTek directly. Because they don't list their number on the website, I won't do it here. But just do a "whois" on pacificneotek.com and the correct contact information is right there.

They had my order, but for whatever reason it was never processed. Also can't speak to why they didn't reply to any of the emails I sent.

Regardless, I was taken care of over the phone and had the correct code emailed to me within the hour.

jeff
Post 3 made on Tuesday February 20, 2007 at 05:16
Mr Twister
Long Time Member
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September 2004
100


Regardless, I was taken care of over the phone and had
the correct code emailed to me within the hour.

jeff

I thought they discontinued support. Congrats that you finally found what you needed!


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