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Remote Wonder Software Issues
This thread has 18 replies. Displaying posts 1 through 15.
Post 1 made on Wednesday July 6, 2005 at 21:31
slothrop
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June 2005
2
Hi: Thanks to some terrific feedback from this forum I’ve just finished putting together an htpc, running XPSP2 and using a Radeon 9600 SE video card. The system works perfectly except for the remote. I bought an OEM Remote Wonder II, which came with everything but the CD. However, I downloaded the correct driver file (Driver3-02_rw_enu). It would not install correctly, however, giving me the following three error messages during installation:
“Error 1904.Module C:\Program Files\ATI Multimedia\RemCtr\ATIRW.DLL failed to register. HRESULT -2147220473. Contact your support personnel.”

“Error 1904.Module C:\Program Files\ATI Multimedia\RemCtr\x10net.dll failed to register. HRESULT -2147220473. Contact your support personnel.”

“Error 1904.Module C:\Program Files\ATI Multimedia\AtiSServ.dll failed to register. HRESULT -2147220473. Contact your support personnel.”

After installation and again when I rebooted according to directions, I got the following error message:
“This application has failed to start because MFC71.DLL was not found. Re-installing the application may fix this problem.”

When I called ATI, tech support gave me the following installs: “x10drivers” and “dotnetfx,” but though these got rid of two the first three error messages, the ATIRW.DLL and MFC71.DLL messages remain.

The ATI rep then said that the problem was an operating system issue and gave me no further help. I’ve looked up MFC71.dll on the Microsoft knowledgebase, but found nothing useful.

Browsing the web a bit more, I found a forum entry somewhere whose writer recommended (after a recommendation by an ATI rep) the following installs in the following order: “wxp-w2k-catalyst-8-121-050322a-022141c,” (Catalyst) “mmc-9-1-0-0-dao-mdac,” “atiCDwiz,” “mmc-9-06-1.” I installed the first two, but the “atiCDwiz” required an ATI CD, which, again, did not come with the OEM remote. I then tried, unsuccessfully again, to reinstall the Remote Wonder driver.

So, here at long last are my questions:

1.Does anyone out there have a real fix for this problem?
2.Can anyone tell me whether the Remote Wonder CD has any software on it that might solve this installation problem?
3.Does anyone know how to install .dll files, specifically ATIRW.DLL and MFC71.DLL?
4.Is this really an OS issue, or is it an ATI software issue?

Thanks for any help.
Post 2 made on Monday July 25, 2005 at 22:32
Vincenso27
Lurking Member
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July 2005
5
I had some software issues as well. I also recieved no useful help from tech support, every few months I would check for new drivers and they never worked, but finally, within the past two months, the new drivers did work. Go here to download the drivers that worked for me:

[Link: support.ati.com]
Vincenso27
Raygrounds.com
Post 3 made on Tuesday July 26, 2005 at 15:00
TwistedMelon
Long Time Member
Joined:
Posts:
December 2004
435
The ATI support site is now using dynamic content with expiration times. You can't provide links to direct download pages.

If you would, post up the driver version details so that when someone else goes to the support pages they can manually select the correct download package.

Bruno
https://TwistedMelon.com - Mira & Manta IR - Remote Control Your Apps
Post 4 made on Thursday August 18, 2005 at 14:29
COw
Lurking Member
Joined:
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August 2005
1
[Link: remotew.free.fr]
i used the 2.5.0.0 drivers
icant get the 3's to work either
it is an ati issue as they design for windows.. windows inst designed for ati..
if you bought firestone tires for your honda and they didnt fit... would you trust the tire guy when he says it is a honda issue?
no you would buy tires that fit
dont let them pass the buck on you.. ATI has some of the worst suppport available. it might as well be none

ps to site owners.. blocking bugmenot just prevents users from getting help
Post 5 made on Saturday August 27, 2005 at 00:42
chase809
Lurking Member
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August 2005
1
I ran into the same issue on my media center machine, searched my game machine and found the "MFC71.dll" file in a game directory. I copied it over and placed it in the C:\Windows directory, not sure if you need to register the dll or not but I did my regsvr32. After that the remote wonder software 3.2 worked beautify.
Post 6 made on Wednesday September 21, 2005 at 18:51
Haereticus
Lurking Member
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September 2005
1
how did you copy it into the windows directory?
Post 7 made on Monday October 3, 2005 at 11:37
rubic54
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October 2005
1
I don't know how, but that worked, thanks chase809.
Post 8 made on Thursday October 20, 2005 at 23:53
Barry Gordon
Founding Member
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August 2001
2,152
ATI remote support is only beaten (in a negative sense) by the quality of the Philips support for the iPronto
Post 9 made on Sunday January 15, 2006 at 12:02
10idiots
Lurking Member
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January 2006
1
MS Media 2005, service pack 2
I received all the same errors as slothrop ~ using the ATI TV Wonder Elite W/ Remote Wonder Plus.
I lost my cd and went to the site - followed all the suggestions, without luck. ATI's site map sucks.
Here is what I did to solve the issue.
* First to get rid of the startup errors, downloaded and copied these two files to the %systemroot%\system folder "Default location: C:\WINDOWS\system"
[Link: dll-files.com]
[Link: dll-files.com]
Saved the link to this site, very usefull "Ctrl+d"

* Rebooted and now recieved error about unable to load languages resources ~ ecpected this error or something similiar ~ remember the DLL's not register

* Since all the DLL's came up not registered ~ reload the software for the remote.
Pick software option repair - this did the trick for me and made total sinces. One major rule I have learned in software development ~ testing - We can say that the ATI software installs are pretty ; )
Ati site link ~ [Link: support.ati.com]
**I hope that you don't have to Manually register the dll's ~ but here is the directions to do so,
Select start ~ Run ~ type: regsvr32 "C:\Path_to_dll\Mydll_name.dll"
Example: regsvr32 "C:\Program Files\ATI Multimedia\AtiSServ.dll"

The bummer about lossing or not getting the CD, is the free version of PowerCinema 3 which could save you $20.00 to upgrade to the newest version.

Last edited by 10idiots on January 15, 2006 12:16.
Post 10 made on Friday May 19, 2006 at 00:04
Zoologico
Long Time Member
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Posts:
January 2003
14
On January 15, 2006 at 12:02, 10idiots said...
MS Media 2005, service pack 2
I received all the same errors as slothrop ~ using
the ATI TV Wonder Elite W/ Remote Wonder Plus.
I lost my cd and went to the site - followed all
the suggestions, without luck. ATI's site map
sucks.
Here is what I did to solve the issue.
* First to get rid of the startup errors, downloaded
and copied these two files to the %systemroot%\system
folder "Default location: C:\WINDOWS\system"
[Link: dll-files.com]
[Link: dll-files.com]
Saved the link to this site, very usefull "Ctrl+d"

* Rebooted and now recieved error about unable
to load languages resources ~ ecpected this error
or something similiar ~ remember the DLL's not
register

* Since all the DLL's came up not registered ~
reload the software for the remote.
Pick software option repair - this did the trick
for me and made total sinces. One major rule
I have learned in software development ~ testing
- We can say that the ATI software installs are
pretty ; )
Ati site link ~ [Link: support.ati.com]

**I hope that you don't have to Manually register
the dll's ~ but here is the directions to do so,
Select start ~ Run ~ type: regsvr32 "C:\Path_to_dll\Mydll_name.dll"
Example: regsvr32 "C:\Program Files\ATI Multimedia\AtiSServ.dll"

The bummer about lossing or not getting the CD,
is the free version of PowerCinema 3 which could
save you $20.00 to upgrade to the newest version.

Sweet.
This worked, thanks.
Post 11 made on Monday May 22, 2006 at 01:00
flavioriviere
Lurking Member
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May 2006
1
Thank you so much to 10idiots for this great post. I spent half a day (and night) trying to work it out, with nothing else working. Until I found this "not so idiot" post. Thanks again!!
Post 12 made on Thursday August 31, 2006 at 04:57
gmob
Lurking Member
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Posts:
August 2006
1
ATI CUSTOMER SERVICE REALLY SUCKS! I DON"T RECOMMEND BUYING ANYTHING ATI

After being tricked into buying Radeon X1300 Card in witch the remote was suppose to be in the box as is CLEARLY states on 5 sides of the box i have to pay $10 to order the remote. it was on back order so i had to wait 1 month to get it.

When the remote and driver cd got here i could not install the drivers

Error 1904.module c:\program files\ati mul:imedia\remctrl\x10net.dll failed to register. HRESULT -2147220473. contact your support personnel

called ATI and waited 1:50 hours to talk to someone. he put me on hold. the line hung up. i called back and waited 2:20 mins samething happened after i told them my issue.

i went to the site swapped .dll files, restarted ,repair installed and

Error 1904.module c:\program files\ati mul:imedia\remctrl\x10net.dll failed to register. HRESULT -2147220473. contact your support personnel

i manually register the dll's
start, run, regsvr32 "C:\Program Files\ATI Multimedia\AtiSServ.dll" success!
rebooted and plugged receiver in, it recognized and said it was working but IT DOESN"T

I tried:

1. Cleaned out ALL the old crud -- uninstalled all RW software, all X10 drivers, uninstalled from the Device Manager, deleted the REMOTE WONDER OR X10 ONLY !!!! OEMxx.inf files in C:\Windows\inf\

2. Reboot and install the latest RW drivers. It's fine if it errors out on x10net.dll.

3. try to manually register the x10net.dll file. Do a search for it, then open a command window (cmd, then cd c:\program files\ATI Multimedia\remctrl or something like that) and navigate to that folder.

4. Type "regsvr32 x10net.dll". If you get an error, you will have to keep going. If you for some reason don't, you're actually going to be ok, skip to step 6

5. using regedt32 (NOT the normal regedit!!), go to 'HKEY_CLASSES_ROOT' and look for the x10 entries. Check the permissions on each registry key that contains it ** but use your head -- be sure it looks related to drivers or the like**. All of them should have administrator given full control. It was about 11 of them on my dad's computer. I gave 'system' full control as well, not sure if that was needed but I was sick of it.

They looked like the following (this is not a comprehensive list -- as I am not sure if they all exist or all machines -- but to give you a general idea of what you are looking for)
X10CommanderFile
X10lv.XStreamMgr
X10lv.XStreamMgr.1
X10net.X10Control
X10net.X10Interface

this did not work for me either but others i know said that it worked for them

ALL I WANT IS FOR THIS STUPID LITTLE REMOTE TO WORK BEFORE I END UP BREAKING IT INTO 1000 PIECES!

any help would be GREATLY appreciated.

[email protected]


I DO NOT RECOMMEND ATI REMOTE WONDER PLUS THE VIDEO CARD IS GREAT BUT THE REMOTE & CUSTOMER SERVICE SCREWS UP THE WHOLE EXPERIENCE
Post 13 made on Tuesday October 3, 2006 at 13:56
lazersgm
Lurking Member
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Posts:
October 2006
1
OK after many hours of looking over this thread and many others i have come down with a proceeder to find what is the cause of the problem. i my self found the keys HKEY_CLASSES_ROOT\X10net.XButton.1, HKEY_CLASSES_ROOT\X10net.X10ServerInterface.1 and HKEY_CLASSES_ROOT\X10net.XButton to be the problem but that may be difrent for you. so now i will tell you how to find the keys that are causing you the problem.

Step 1. get the regmon program that was mentioned in the first post. and install it. do a serch on google as i can not post the link.

step 2. kill all the programs you don't need running.

step 3. start regmon and try to register the x10net.dll. when you start regmon it will scroll a lot of info at you. look at the 3rd column for regsvr32 and right click it. in the option hit include process for regsvr32. then hit ctrl+x to clear the screen.

step 4. try to register the x10net.dll file again. what you should get is a bunch of info on what regsvr32 was doing with the registry. go to edit/search and type in "access denied" and any key that shows up with that will be the key you need to edit the permissions on. in regmon there is a option to jump to the entry in regedit so just use that to find and fix the entrees.

step 5. uninstall and reinstall the ati remote software. then reboot your computer. plug in the remote and enjoy!

if for some reason this does not fix it you might have to go to the control panel in the system icon and to the advanced tab. hit the setting button and modify the boot.ini file. in there you should see a line /NOEXECUTE=. make sure it is set to /NOEXECUTE=AlwaysOff. this should only effect windows xp sp2 and newer OS. don't for get to set it back to normal after your done.
Post 14 made on Monday October 23, 2006 at 19:56
remotenut
Lurking Member
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Posts:
October 2006
1
Ive gone through the same issues. Fortunately, after banging my head against the wall , making changes to the registry, adding .dll's... I stumbled across the best and easiest solution. Update the motherboards bios and use the latest INF files for your motherboard. The remote wonder works great and I dont need to run through troubleshooting any longer! The solution was really that simple! Thats all folks!
Post 15 made on Saturday November 4, 2006 at 13:38
Yahoo
Lurking Member
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Posts:
November 2006
3
ATI SAYS:
(my solution is further below because this didn't work for me):

(I can't link to ATI-AMD support files so if you need the files go to support.ati.com and click on TV TUNER->Remote Wonder link for the file links to mfc71.dll and msvcr71.dll) Also, all old MMC software is available on the site. 9.15 encoder will not work if you have an Nvidia GeForce card like me so you'll have to use 9.14... Or if you prefer, some of the older stuff probably works better...

737-22118 : Error 1904 *.dll failed to register messages with Remote Wonder Software Installation

The information in this article applies to the following configuration(s):
Remote Software Version 3.03
System without Catalyst Control Center or ATI Multimedia Center
Windows XP, Windows Media Center Edition 2005
The following error messages may occur when installing Remote Wonder Software 3.03 without Catalyst Control Center or ATI Multimedia Center installed.

Error 1904 x10net.dll failed to register
Error 1904 ATIRW.dll failed to register
Error 1904 AtiSServ.dll failed to register
To workaround this copy these files and perform the following steps:

Uninstall the ATI Remote Software from Add/Remove Programs
Restart the system.
Copy the files mfc71.dll and msvcr71.dll to C:\Windows\System32 folder
Reinstall the ATI Remote 3.03 software.
To ensure you are notified of updates to this article, please register your product. Once the product has been registered and you have an ATI CustomerCare account, click "sign-in" in the top right hand corner to log into your account, then click "subscribe to topic" on the right side of the article to be notified of updates to the article.

E160031

737-18838: ATI Multimedia Center 9.06 or higher - "ATIMMC.exe encountered a problem and needs to close" error message when launching application

The information in this article applies to the following configuration(s):
ATI Multimedia Center 9.06 or higher
REMOTE WONDER Software version 2.5.x or earlier
As of ATI Multimedia Center 9.06, REMOTE WONDER software version 3.0 or higher is required. Should you have an earlier version of the REMOTE WONDER software installed on your system, the following error message may occur:

"ATIMMC.exe encountered a problem and needs to close."

To correct this issue, install the latest version of REMOTE WONDER Software, available for download from the ATI Customer Care website.

**************************************************************
IF ABOVE DIDN'T WORK FOR YOU (AS IT DIDN'T FOR ME), THEN HERE IS MY SOLUTION:
**************************************************************

Well, I have XP SP2 and I have an ATI HDTV wonder and the new version 3.04 software from ATI's website wouldn't work.

I got the error message (just like everyone else near the end of the install)...

Error 1904.Module C:\Program Files\ATI Multimedia\RemCtr\ATIRW.DLL failed to register. HRESULT -2147220473. Contact your support personnel.

I did figure out the answer though and I finally fixed it so I figured I'd contribute to the community here just in case anyone was still interested and found this useful. I did not find this fix anywhere on the net and the information that is available has been incorrect thus far. This works however.

The x10net.dll file FAILS to register during the install because of read-only permissions on the registry keys that are created! Turns out that one or a few of the registry keys created by the install program have a permissions bug in which they are read-only despite the fact that my user account has admin privileges on my computer so I was scratching my head as to why this occurred but it did.

WARNING: BEFORE DOING ANYTHING IN THE REGISTRY, MAKE SURE YOU BACK UP YOUR REGISTRY FILE JUST IN CASE AND/OR DO A RESTORE POINT ON YOUR MACHINE USING SYSTEM RESTORE. TO Backup your registry, go to START->RUN and type in regedit and then go to the File menu and choose EXPORT and save the registry using a name you can remember in a location that is easy to find. (like the root of C: just in case you need to restore it)....

FIX FOR ATI HDTV REMOTE WONDER V3.04 (latest version found on AMD-ATI site)
-------------------------------------------------------------------------------

In any case, the fix is that you need to find those keys and change their permissions and then after that's done, you need to run the following command at the START->Run prompt:

regsvr32 "C:\Program Files\ATI Multimedia\RemCtrl\x10net.dll"

If you receive a failure notice to register the dll, go into regedit and search for "X10COMMAND" and you will find a bunch of keys grouped together as shown below that are all READ ONLY.

Here are the keys I changed permissions to FULL CONTROL on on my currently logged in username (you must have admin status to change permissions in the first place though so make sure the account you are logged in on has administrator privileges first -- if not, log in using the admin account or another account that does have those permissions)...

HKEY_CLASSES_ROOT\X10CommanderFile
HKEY_CLASSES_ROOT\X10CommanderFile2
HKEY_CLASSES_ROOT\X10net.X10Control
HKEY_CLASSES_ROOT\X10net.X10Control.1
HKEY_CLASSES_ROOT\X10net.X10Interface
HKEY_CLASSES_ROOT\X10net.X10Interface.1
HKEY_CLASSES_ROOT\X10net.X10ServerInterface
HKEY_CLASSES_ROOT\X10net.X10ServerInterface.1
HKEY_CLASSES_ROOT\X10net.XButton
HKEY_CLASSES_ROOT\X10net.XButton.1

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\X10CommanderFile
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\X10CommanderFile2

You'll know they are read only because you right click and go to Permissions and you'll see that you need to change them to "FULL CONTROL". Make sure however that you change them to FULL CONTROL but on either your account or the Administrators/Admins USER ACCOUNT (just make sure you're an admin and in this group). i.e. Select your username on the permission screen to match your current login and then click the checkbox next to FULL CONTROL.

Go through all keys shown above and change them to FULL CONTROL on your user account or the admin user account as long as you're an admin and then exit the registry editor and then try to register the DLL again using the above command and once it goes through, make sure your USB receiver is UNPLUGGED, and then either log out/log in or reboot your machine. Then plug in your USB receiver and walla!, you should see the ATI REMOTE WONDER TRAY icon and your remote should now work properly!

As for ATI's software, I got version 9.15 working by wiping my system of all the old software by using add/remove to remove all the entries I could including DAO (some would not remove however) and then manually deleting all directories under program files related to ATI (ATI Multimedia and ATI Technologies) and then using a registry cleaner (ABEXO free registry cleaner off Download.com) to clean out all the remaining ATI registry related entries.

Then I rebooted and installed per ATI's instructions in this exact order,

1) the DAO file v 9.15,
2) then the DVD Decoder file 9.15 -- you need your original cd in the drive to install the decoder,
3) then the ENCODER file v9.14 (9.15 would not install on my machine because it didn't like my Nvidia Display adapter and would give an error saying I didn't have the right hardware/software for the install-- so I had to use the MAY 2006 9.14 encoder file instead which you can find on the support site since they have all the BACK drivers available for download)
4) then the 9.15 MMC
5) And then LAST I installed the 3.04 Remote Wonder Software using the permissions fix detailed above.

Sometimes the TV tuner will still crash once in awhile however I have gotten everything working fairly stable now. ATI DVD won't work for some reason. Splash comes up and then exits. So instead I programmed the "A" button to load Intervideo WinDVD which works great anyways and is still controllable with the remote! Not sure if the Easylook is working 100% properly with my primary nvidia adapter but as long as I can control the TV and Intervideo with the remote along with the basic volume, channel, and DVR functions, I'm happy. It's not perfect and this software could be WAAAY better. Also, my hard drive is slow and so it causes jittery playback sometimes. Says DMA isn't on, but I'm pretty sure it is. If everything crashes, it's most likely because you need to wait till the end to install the 3.04 remote wonder software and/or you didn't remove the old ATI installs properly to begin with -- absolutely have to delete all add/remove entries and old directories manually and use a reg cleaner. The USB driver tends to crash everything. Had to reboot an extra time since the receiver hung the system the first time I put it back in after all the installs but then it worked fine.

Hope this helps someone.
Take care and thank g-d for the net eh?

-One Big Yahoo (Shame on ATI for not fixing this issue and their time consuming and flaky software! Good hardware and crappy software = crappy everything!!! I'll be looking for a better HDTV tuner soon -- hopefully a better company with better programmers who actually beta test properly before releasing garbage!)

Last edited by Yahoo on November 5, 2006 14:31.
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