I am using the crestron built user module for the GE NX-8E security system and everything is working as it should be. The problem I am having is that for some reason the processor gets "stuck" on a command and has to be rebooted to allow for the release to happen. This happens using both the touch panel as well as the xpanel and can happen on any button press (using a DIN-AP2 for the processor).

Another problem I am having is that when I select the events page, all the dates and times are screwed up. Today it was showing an event with the date 5/11 22:48. Both the panel and the processor are set to EST and this event was triggered around 4pm local time, and obviously the date doesn't match to todays date.

Has anyone else come across these problems with the crestron built module. I am using the latest module (GE Caddx NX-8E Network module 4.1).

Any help is much appreciated.

I have a feeling that a call into tech support is in need tomorrow but figured I would try here first

TIA

SWO

*Update*

Talked to Crestron this moring and they have said that the module MUST be on its own processor AND the processor MUST be using firmware version 3.155.12. The only solution now is to replace our DIN-AP2 with another 2 series processor that will let us do this properly.

Thank you Crestron for NOT stating this in your documentation of the module.

It's possible the person you spoke with in tech support was mistaken - wouldn't be the first time :-)

There has been quite a bit of discussion about the GE lock-up issue on the Yahoo Group, and there's an improved module in the Files section.

Tony, that may be true but he did put me on hold twice to "talk" to another tech "who knows a lot more about the security then he does" (so he told me). The good thing about this is we are able to use a QM-RMC (which is cheaper) but we need to find a place to install it. The AP2's are nice since we are already working with din-rail for our crestron distribution and wouldn't be a big deal to spec a larger enclosure to allow for a second AP2.

I may try the module from the crestron yahoo group Monday when I am back in the office.

I have talked to three different people at Crestron all telling me the same thing. We are now looking into seeing if the module will be re-written to accommodate the new processors. From my conversation with tech support today (who called me back with more information) the "norm" for all security system being controlled by Crestron is for the security system to have its own processor.

How much that means, depends on who the "three different people" were. All support techs (in any company) are not created equally :-)

Do you take the word of someone who sits at a desk answering phones, or someone who's out in the field makin' stuff work? :-)

I still don't think you've read the threads on the Yahoo Group, or posted this question there. There have been many discussions (and answers) about this very issue.



That is simply not true, and IMO is an "easy out" for the guy to get off the phone and take the next call.

I've done a few systems with A/V, Lighting, HVAC, Weather, all sorts of other stuff, *AND* a GE security system, all on one processor - and it works well. I've also done hundreds of other systems using different alarm panels on a single processor - also working well.

Now, *IDEALLY*, a large system (lots of A/V zones, touchpanels, lighting, HVAC, or other "processor-intensive" stuff) will benefit from one or more additional processors, but it is *NOT* a requirement.