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Topic:
Pyng UI Issue
This thread has 6 replies. Displaying all posts.
Post 1 made on Tuesday July 30, 2019 at 10:03
Gman
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We have a Pyng Hub out there that we needed to configure a new switch to. Opened up the UI in Chrome. Got to the Orange Splash page; clicked the menu in the bottom left and nothing happened. I tried the same procedure in IE and Firefox and got the same result. I then re-downloaded the latest version of Flash player and got the same results. Turned off Anti-Virus and nothing changed. I called tech support and they are stumped on this as well. It was our first system and knew nothing about backing up the configuration, so I'm hoping not to have to reprogram the system over again. Pyng firmware is up to date and we are running Windows 10.

Any thoughts?
Post 2 made on Tuesday July 30, 2019 at 11:37
SWOInstaller
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On July 30, 2019 at 10:03, Gman said...
We have a Pyng Hub out there that we needed to configure a new switch to. Opened up the UI in Chrome. Got to the Orange Splash page; clicked the menu in the bottom left and nothing happened. I tried the same procedure in IE and Firefox and got the same result. I then re-downloaded the latest version of Flash player and got the same results. Turned off Anti-Virus and nothing changed. I called tech support and they are stumped on this as well. It was our first system and knew nothing about backing up the configuration, so I'm hoping not to have to reprogram the system over again. Pyng firmware is up to date and we are running Windows 10.

Any thoughts?

When was the Hub installed? Sounds like it's the known SD Card issue. I had this happen to one where I could connect to it in toolbox but not the UI. Did a reboot on the Hub and it wouldn't load. Was sent back to Crestron and "repaired" (AKA a new SD card was installed).

Does the other portion of the UI load and work(Lights, climate, etc.)?

There are a bunch of console commands that you can send to it to enable the backup as well as get the code. Worst case scenario depending on the system sounds like a good way to sell them to the CP4-R (the upgrade promo is still current but doesn't account for a wireless gateway).

There was also an online help file that outlined how you could pull all the data off the processor (it doesn't save any wireless device assignments) through file manager. I just went looking in emails and online and can't find the help file number.
You can't fix stupid
Post 3 made on Tuesday July 30, 2019 at 21:56
AVGregg
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Had the same problem. Crestron knows about it. Happens if you enabled ssl
OP | Post 4 made on Wednesday July 31, 2019 at 06:30
Gman
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On July 30, 2019 at 11:37, SWOInstaller said...
When was the Hub installed? Sounds like it's the known SD Card issue. I had this happen to one where I could connect to it in toolbox but not the UI. Did a reboot on the Hub and it wouldn't load. Was sent back to Crestron and "repaired" (AKA a new SD card was installed).

Does the other portion of the UI load and work(Lights, climate, etc.)?

No I can't get past the orange start up page
There are a bunch of console commands that you can send to it to enable the backup as well as get the code. Worst case scenario depending on the system sounds like a good way to sell them to the CP4-R (the upgrade promo is still current but doesn't account for a wireless gateway).

I may do that. The AV portion of the system is running on an MC3 so we are ok for wireless
There was also an online help file that outlined how you could pull all the data off the processor (it doesn't save any wireless device assignments) through file manager. I just went looking in emails and online and can't find the help file number.

I'm going to take an Ipad with me on Thursday to see if this is just an issue with PC's
Post 5 made on Wednesday July 31, 2019 at 10:52
AVGregg
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It is only a problem with the web GUI the app should work fine
Post 6 made on Wednesday July 31, 2019 at 12:01
SWOInstaller
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On July 31, 2019 at 10:52, AVGregg said...
It is only a problem with the web GUI the app should work fine

Found the online help file, its ID number is 5838. This provides a few scenarios and resolutions.

Depending on the state of the xPanel and iPad will depend on what needs to be done to resolve. If only xpanel doesn't work yes this may be an SSL issue and it needs to be turned off, Text Console "SSL OFF" then reboot. If both xPanel and iPad are experiencing the same problem then there is likely an issue with the boot and you need to complete the program recovery procedure and do an initialize and restore on the unit to clear it. I had to do this once and it took a day for the hub to return to a working state (so far no issues since).
You can't fix stupid
OP | Post 7 made on Friday August 2, 2019 at 06:49
Gman
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On July 31, 2019 at 12:01, SWOInstaller said...
Found the online help file, its ID number is 5838. This provides a few scenarios and resolutions.

Depending on the state of the xPanel and iPad will depend on what needs to be done to resolve. If only xpanel doesn't work yes this may be an SSL issue and it needs to be turned off, Text Console "SSL OFF" then reboot. If both xPanel and iPad are experiencing the same problem then there is likely an issue with the boot and you need to complete the program recovery procedure and do an initialize and restore on the unit to clear it. I had to do this once and it took a day for the hub to return to a working state (so far no issues since).

So it ended up that I had changed the CIP port and that was the issue. Apparently the Pyng hub is not forgiving if it is changed from the default port


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