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Topic:
Crestron Prodigy programming??
This thread has 30 replies. Displaying posts 1 through 15.
Post 1 made on Saturday October 3, 2009 at 23:59
GerryA51
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So after much anticipation and waiting, we just got our demo gear in last week. Hooked up some light switches, touchpanel, thermostat and ipod with some reciever ir control. SO far this thing has been sketchy at best for programming. Has anyone else had some time with this system? Similar results? We have two sold already, and I'm slightly nervous to say the least.
Quality over quanity, that's how I make my mistakes....
Post 2 made on Sunday October 4, 2009 at 00:36
BMaxey
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Have not pulled one of the box yet. Can you elaborate on "this thing has been sketchy at best for programming". Is the product database lacking your favorite component? Does some of the wizard code not work? Does it hang during compiling?

Thanks,
Bill
Post 3 made on Sunday October 4, 2009 at 00:43
WhiteVan Lifestyle
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As Bill said, Please elaborate.
Safe 'n Sound Central Coast CA www.mysafensound.com [Link: facebook.com]
Post 4 made on Sunday October 4, 2009 at 00:44
39 Cent Stamp
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I went thru the software a couple weeks back. It was super simple to configure the system. Did u setup all the devices/ports/ID's etc?

Or are u saying operation and reliability is "sketchy"?
Avid Stamp Collector - I really love 39 Cent Stamps
OP | Post 5 made on Sunday October 4, 2009 at 04:03
GerryA51
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Sorry for being so vauge. When I fired it up, everything was going well. Went into aquire mode and found all devices. YAY! this will be easy. went through the wizard, set everything up, still all good. set up the network, everythings happy, upload the program, and blah. Ive got control of the thermostats from the touchpanel and the remote, but both the media page and the lighting page say "No Media(or lights) programmed. Contact your system integrator for support.
Okay so I try to reupload the program, still the exact same thing. So I start over and write a new program. Upload, and success!! everything works and all is well.
So now I want to dump everything and give it a go from scratch to make sure this is going to work in a customers house. Reaquire devices, check. network communications, serial numbers, check. Next step cant find ipod dock. well it just aquired the serial # the step before so what gives? go back one step there it is, forward it cant find it. back again then forward, still nothing. All right screw it I'll just leave it out. upload the program, again no lights or media, but thermostat works fine. Im over messing with the touch panel and all the sudden it reboots, and now I have ipod control and thermostat, but still no lights. Ipod also takes like 10 minutes to upload content.
On the phone to crestron, need to do a firmware update, and need to update master installer program. Do the update and now the prodigy composer crashes when you try to open it. Back on the phone and oops, need to download a different update. At this point I started the download and walked away.
Quality over quanity, that's how I make my mistakes....
Post 6 made on Sunday October 4, 2009 at 09:04
Devil Dog
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Last time I checked that product just started shipping. I always update ALL firmware and use the latest versions of Crestron application available(If using new products).

I have yet to have a 'Master Installer' crash on me yet. Maybe I turn off all antivirius software first etc...

Maybe Crestron needs to come out with a procedure if X device isn't acquired...
Post 7 made on Sunday October 4, 2009 at 09:59
roddymcg
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I don't even bother with a new Crestron product until a few firmware updates have been released...

There is a fine line between the leading edge of technology and the bleeding edge of technology.
When good enough is not good enough.
Post 8 made on Sunday October 4, 2009 at 11:43
rob17
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I have to agree with Roddy.Bring it into the shop or your own house and live with it 6-8 months at least.This gives you a chance to learn its quirks,etc.There's nothing worse than having a new product on site and having problems, then calling tech support only to find out thay dont know much more than you, or even worse, when they know, and are working on a firmware or workaround.It will probably get fixed, but consider it lost labor.
OP | Post 9 made on Sunday October 4, 2009 at 12:10
GerryA51
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I wasnt using my computer, I was using the computer we got from crestron with the software preloaded. I ASSUMED(my first mistake, and I should know better)that the software would be up to date and ready to go. The trick is you dont use the prodigy software to update firmware, you have to use toolbox, which wasnt on this machine at all.

My next statement is not to start a flame war at all. We are crestron dealers and I think it is the most powerful automation system available. That being said, if we waited to sell crestron untill all hardware and software bugs were sorted out, we would never sell any crestron. We have a ton of money sitting on the table that this system opens up for us, so yeah, Im a little anxious to get it in the field. So I want to be on top of it and have it ready to roll out the minute it becomes stable enough to get it into customers homes. So if I have to be the guy pulling my hair out finding problems so I can call up my true blue friends, thats what we have to do!

I know we were waiting on this product and had preordered it quite awhile ago. Does anyone else on here even have the hardware yet?
Quality over quanity, that's how I make my mistakes....
Post 10 made on Sunday October 4, 2009 at 12:58
rob17
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Gerry, Im not trying to start a debate, only putting in my opinion. It's doesnt really have anything to do with crestron or amx or rti,etc. If you've already sold two systems, you gotta do what you gotta do.
OP | Post 11 made on Sunday October 4, 2009 at 14:34
GerryA51
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On October 4, 2009 at 12:58, rob17 said...
Gerry, Im not trying to start a debate, only putting in my opinion. It's doesnt really have anything to do with crestron or amx or rti,etc. If you've already sold two systems, you gotta do what you gotta do.

I dont disagree with you, sorry if it came across that way. My point was simply that alot of this open archetecture stuff is always a balancing act of tweaks and work arounds. Im just hoping to expediate the process!:)
Quality over quanity, that's how I make my mistakes....
Post 12 made on Sunday October 4, 2009 at 14:45
39 Cent Stamp
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On October 4, 2009 at 14:34, GerryA51 said...
My point was simply that alot of this open archetecture stuff is always a balancing act of tweaks and work arounds.

Thats why there isn't a geeksquad logo on your shirt.
Avid Stamp Collector - I really love 39 Cent Stamps
Post 13 made on Sunday October 4, 2009 at 14:57
BMaxey
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Well said, 39.
Post 14 made on Sunday October 4, 2009 at 15:06
amirm
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On October 4, 2009 at 14:34, GerryA51 said...
I dont disagree with you, sorry if it came across that way. My point was simply that alot of this open archetecture stuff is always a balancing act of tweaks and work arounds. Im just hoping to expediate the process!:)

Sorry but what is "open architecture" on Prodigy? The fact that he is using a PC to program it doesn't make it open architecture.
Amir
Founder, Madrona Digital, http://madronadigital.com
Founder, Audio Science Review, http://audiosciencereview.com
Post 15 made on Sunday October 4, 2009 at 16:09
tgav8rs
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This is just the beginning. Crestron has decided to start rolling out Prodigy to dealers who have no experience with Crestron and don't understand the nuances of how that company operates. There are things you do and things you don't do with their software. It does not matter if it is prodigy, Adagio or full crestron. You don't do anything until you run master installer and get all the latest updates. It's just common sense. It is not open architecture, it is still Crestron.
CEDIA Certified Installer and Designer. Denon CI, URC, Crestron
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