On April 22, 2014 at 12:55, SWOInstaller said...
Definitely get the error logs off the processors and save them onto your computer.
What firmware is on the processors? Remember there is an infrequent problem with 1.7.9 (or whatever it was).
Do they just require a power cycle or do you need to restore the programs? if the second, this is the failsafe Crestron has built into the processor (I believe you were having problems with a couple months ago) and putting in a UPS just for the processor will help eliminate this problem.
When they are locked up can you connect to them via toolbox when onsite?
Interestingly enough, I pulled the error logs on one of the processors. Looks like someone or a bot is trying to access the processor. The concerning thing is that recently, the assailant has been trying to start a Telnet session with the processor. It is happening rapidly at about an attempt every 10 seconds. I can see this being an issue with the processor. I'm going back this week to set up SSL/ Authentication on the MC3.