On February 1, 2010 at 14:39, 39 Cent Stamp said...
Has he successfully learned any codes for any product before?
When you say "our programmer" what does it mean? Is it an installer with system builder? Sales guy who is teaching himself crestron programming?
He has been using SIMPL windows for years, rarely any errors.
Yes he has successfully learned for hundreds of other products.
When hes learning commands into deal he should have the remote on the table in front of the learner. Do not try and hold it in your hand. Quick taps on the buttons are better than full presses. Try and keep the timing of your quick taps the same. FYI there is a test feature in DEAL. He can move a uverse box right to his desk and test each command as he learns them.
He has tried all of that. He is a very seasoned programmer, but of course like anyone, he can make mental errors, but I'm sure he has checked and double-checked things like this.
At this point, I would be satisfied just to hear someone say that they have successfully used Crestron to control U-verse.