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Forums > Professional > Crestron Control Systems
Crestron DIMEX dimmers - Wont dim
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Topic:
Crestron DIMEX dimmers - Wont dim
This thread has 3 replies. Displaying all posts.
Post 1 made on Friday October 14, 2011 at 21:44
cgav
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Posts:		September 2009
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Have a customer with a few of these that called just now. Just today they started not dimming via the actual dimmer itself. It just either ramps all the way on or all the way off.

It still works with the remote scenes. Any idea what this could be before I go over there?
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Post 2 made on Monday October 17, 2011 at 17:04
Gman-north
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Posts:		February 2009
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On October 14, 2011 at 21:44, cgav said...
Have a customer with a few of these that called just now. Just today they started not dimming via the actual dimmer itself. It just either ramps all the way on or all the way off.

It still works with the remote scenes. Any idea what this could be before I go over there?

When you say it ramps on and off, is it dimming on and off? If so, the customer could be expecting the dimmer to dim incrementally on a single tap. You have to press and hold for it to dim in increments
If that's not the case, then somehow they may have been set to switch mode
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OP | Post 3 made on Monday October 17, 2011 at 17:45
cgav
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Thats what the customer was expecting. Thanks for the clarification. We set the preset for her so she can just do the one tap.
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Post 4 made on Thursday October 20, 2011 at 08:24
lites4u
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Posts:		August 2006
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Those dimmers default to a tap for on/off, press and hold for raise/lower. I wouldn't change it, I would let the other interfaces in the project select a dimming preset and include that dimmer as part of the preset.
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