I am trying to use the Prodigy Composer software to setup my PMC2 with my iPhone (Mobile Pro). I have no other hardware. I am trying to stay away from the other Crestron software to set my system up since I plan on making it as simple as possible however I realize I may have to dip into Toolbox, SystemBuilder, Simpl, etc., for additional configuration if necessary. I plan only to use this within an internal LAN, therefore port forwarding shouldn't be an issue on my router since no internal ports are being blocked. I am using a Linksys WRT54GL running the Tomato firmware (which may prove to be an issue). Through Toolbox I have enabled DHCP (setup a static 192.168.1.111 for PMC2 and 192.168.1.116 for the iPhone through the router), Auto Negotiate, Host Name: PMC2, CIP: 41790, CTP: 41791 (by the way, what does CIP and CTP stand for?), HTTP: 8081 (does not appear to matter since I'm over local LAN but have tried 80 as well), enabled WINS (do not believe this is necessary but checked it anyway), console password set to 1234.

Also, in Toolbox within System Info I have Enable Web Server checked (which probably doesn't mean balls).

Within Composer, I have setup my config file, established a connection to the PMC2 and uploaded both the Mobile Pro file and the system file into the PMC2. Aside from a few errors about not having codes for certain buttons, all is transferred successfully.

Now with all of this setup, the iPhone cannot connect to the PMC2 over the network.

After selecting connect, all I receive is "initializing..please wait". Under that I have "Connected to Ohana" (Ohana being the Friendly Name/Location) and beneath that, a progress indicator in a neverending loop. Now the Mobile Pro does in fact appear that it makes a connection to the PMC2. I have verified this by rebooting the box and verifying that once hitting connect within Mobile Pro, there is a delay until the box reboots and then the connection is established whereas without rebooting the PMC2, the connection is established immediately.

Also, I am able to ping both the box and the iPhone using the MS Command Prompt successfully.

The config for the iPhone is as follows:
Friendly Name/Location: Ohana
Use Local File: No
Host Name or IP Address: 192.168.1.111
HTTP: 8081 (have also tried 80 but do not think this matters much)
Port A: 41790
Port B: 41792 (still not sure what these numbers are used for. The help file is anything but help)
Passcode: 1234

I suspect there is an issue with the LAN connection because of the following reason: I am unable to establish a connection with the PMC2 via Composer when adjusting the communication settings from USB to TCP under setup network on the last page. I have created a new entry for a TCP connection with the following: IP: 192.168.1.111, Port (if not default): 41790 (have also tried leaving blank. I'm guessing this should match up to Port A?), Password: 1234, Device Type: Auto Detect.

When attempting a file update (again, I am only using Composer), I receive "No Device Found" for both the PMC2 main file (.spz) and the Crestron Mobile file.

Attempting to troubleshoot further, I decided to attempt to send the Crestron Mobile file directly to the iPhone, thereby providing a local file. The app is running when I attempt the transfer. I get a status of "verified". But I receive "The ability requested (code=ProgramManagementAssistSuggestContextForProgramID Tag) is not supported on this device" when attempting the upload.

I have scoured all threads available that apply to my situation and have exhausted as much poking around as I can, but have run out of ideas.

A few random comments, but possible dead ends are the following:

When updating using the USB connection (which is the only connection that presently works), I always receive a popup box stating "The device firmware does not meet the minimum requirements of the file. Device: 4.001.1027 (Jan 19, 2010). File: 4.003. Do you want to continue? (This makes no sense since the PMC2 has been flashed with the latest firmware). However, clicking okay does not produce any further errors.

Perhaps I should be running the original firmware for the router and not Tomato. Though Tomato appears as if it has setup the static addresses okay. I wouldn't know what it would be missing that the Linksys firmware would include.

A previous post mentioned that the "Friendly Name/Location" and "Project Name" in VTPro and SIMPL must match up. I DID make sure to keep the same project name in Composer the same as the Friendly Name/Location as entered in the iPhone config. A subsequent post claims that the Friendly Name can be anything at all. No dice either way.

Crestron's Mobile Pro pdf shows that within Ethernet Addressing, an IP, subnet mask, and Default Router should be hardcoded, with enable DHCP unchecked. I have tried such a setup and it results in losing communication with the PMC2 and the box is not able to be pinged by MS Command Prompt.

I understand that help on here is free, but I am more than willing to paypal a little something to make it worth someone's while on here. I do feel a bit snubbed seeing as how Crestron makes Composer seem like the best thing since sliced bread (and even easier to use than a knife). I am accustomed to difficult projects, but there is no joy in working on this one. I'd like to see this one wrapped up. Thanks for the assistance!

On the settings for your iphone does the ip address in the setup match the ip of your processor? They need to match. In the Iphone setup pages make sure your host name or ip address is the IP address of the PMC2. Never had a problem with these connecting to a Prodigy processor. Even version 1 PMC2.

Yes they do match up. Once I used Toolbox to enable DHCP, the router assigned 192.168.1.111 to it. I then set the IP up as static through the router interface to prevent the lease from expiring. The IP in the iPhone settings is exactly 192.168.1.111.

The only things I can thing of at this point are using the original Linksys firmware. Hopefully the processor is not busted. If there was some kind of diagnostic I could run, that would certainly be helpful. The PMC2s seem pretty robust from what I've read so far. The previous owner had no issues with it.

Thanks again for the help. I'm pretty sure I've covered all my bases, but it seems like network connectivity between the PC and the processor, the PC and the iPhone, and even the processor to the iPhone just isn't working right.

Not quite sure whats going on but you should have a static IP in there for your PMC2. The phone is default to DHCP, shouldn't be an issue. Make sure your PMC2 is out of DHCP range. I usually start with 192.168.1.170 for crestron devices. Enter that for your PMC2 and then enter the same IP in your iphone setup. The firmware isn't an issue on your router I have the same firmware on my router at home. I only have the WRT54G. Make sure your password matches your program and the iphone. Never tried it through composer but it's really easy to get this to work with SIMPL or SYSTEMBUILDER.

Thanks...your suggestion is something that was in the back of my head for some time as well. Making sure it is out of DHCP range. I'll give that a try first. If that doesn't work, I may resort to SIMPL or SYSTEMBUILDER, but Composer doesn't seem to be causing issues that I am aware of right now. Thanks for verifying for me that Tomato should be okay. I really didn't want to have to go back to Linksys's firmware just to rule that out as a potential issue.

It looks like setting up as static is giving me the same thing. In order to place the processor out of DHCP range I have unchecked DHCP in ethernet addressing within Toolbox and setup 192.168.1.170 as my static. The processor does not show up in the Tomato device list (I would think that it would still show up even though it is not on DHCP though). I also changed my iPhone settings to reflect the PMC2 IP. When I click connect, once again it shows "initializing...please wait", then Connected to Ohana, then the neverending progress loop indicator.

I would be inclined to think there is something wrong with the PMC2, but the fact that I receive an error when trying to send the Mobile Pro file directly to the iPhone (thereby supplying the local file) results in the error as mentioned in my first post. It's possible the two issues are unrelated though.

I am pretty much willing to try anything at this point.

In the meantime, I suppose I could try to send the Mobile Pro file to the iPhone through Toolbox's Web Pages and Mobility Projects as mentioned on other threads, but that function appears to be tied to the processor. I do not see a way to direct the upload to my iPhone using its 192.168.1.116 IP. Doing this will only serve to get the file on the device, but I doubt it's going to solve the main issue.

Spent the better part of the day messing around with SB and Toolbox. I simply cannot seem to connect over TCP. USB works great. I believe this is also related to why the iPhone hangs at "initializing...please wait" when attempting a connection to the processor.

I need to somehow check the integrity of the processor through a diagnostic. All the info screens I pull up show it is working properly.

Also, the fact that I cannot upload the Mobile Pro file directly to the iPhone is suspect.

Can't decide if there's a network connectivity issue or if the PMC2 is faulty. Still leaning towards the former.

Anyone...anyone....Bueller? :)

Can you ping the processor?

I am able to ping both the processor and the iPhone both with successful replies. I have tried holding down both SW and HW reset buttons, letting go HW, and then once it is booted up (wait two minutes or so), I then let go of the SW reset button. I have tried clearing out all settings, resetting from software, and erasing all files on the processor. I event went so far as to establish a direct connect with a network cable between the processor and the PC, hoping that doing such a thing would bypass any issues with the router. Aside from the issue of having no router ports present, I was able to ping the processor, but was still unable to complete an upload.

Can anyone think of a reason as to why SB with and without composer and Toolbox might not be able to establish a connection with the Processor using the TCP protocol?

In the meantime, I will try to see if I can use the Toolbox console and check the processor's network functionality using the USB connection. Hopefully I can find some commands somewhere which can rule out a faulty processor.

I am still wrestling with the possibility of one or more of the following:

1) Improperly configured network configuration (see my first post in case I have done something wrong).

2) Faulty PMC2

Since I am having a problem uploading the Mobile Pro template directly to the iPhone (see previous posts for details on that specific error), I am inclined to believe that I am dealing with 1).

Have you updated the firmware of the processor?

Have you performed a factory reset (using Toolbox - Text Console "Restore")?

What is the DHCP range of the router?

SWOInstaller, you are my hero!

I don't know how, but I missed the Restore command listed under Help All in the Text Console. It worked! I can now see the processor in the Network Device Discovery Tool. I have been f'in around for days...even trying to figure out how to reset everything back to factory conditions....figures I would miss that command in the help list.

Kudos to you SWOInstaller. If there is anything I can do to repay you, just holler man!

ALOHA!

Shakedog,

Glad I could help you out. I know there will be a time that I will ask for some help on here for you to repay the knowledge of a product.

"Restore" although can be a pain in the a$$ as you have to start from scratch can also be a huge life savor when it comes to Crestron Processors. Just like a job take over it is usually easier to rip everything out and start at the beginning than trying to figure out what the previous installer attempted to do.

Nice to read this and also that you got it solved , I WAS GONNA TELL YOU TO UPDATE THE FIRMWARE ON THE PMC2 since the older vercion cant connect to the APP, that happens to me weeks ago.

I have been having the same problems with a PMC2, I had not tried restoring until I just read this post and was hoping that would do the trick. I am now able to see the device on the device discovery tool. I am still getting the message "Connected please wait while initializing" I am not up to date in firmware and think that might be the issue still. Does anyone have the updated PMC2 firmware? Maybe that would do the trick... Any thoughts?

What is the current firmware version of the PMC2?
After your restore did you re-load the program onto the processor?
Make sure that ALL your settings match on the app as they do within the program