I have confirmed that each hardkey has a join and an IR command is assigned, but when the project builds and loads, nothing works. I checked in RealTime and the button presses don't even show a response. CHange to any other of the DVR pages and they all work perfectly, keypad page...nada.

Anyone else experience this? Any solutions?

Dude

I spent three hours YESTERDAY with the exact same issue. Its a super simple solution and its known to Crestron.

I am assuming you are using System builder based on all your other posts?

If thats the case
go to the programming window
Right click PTX3 and click properties
ON the left side menu go to properties
When under the second properties you will see "Persistaed Button Support" and it will be on "enable"
Disable it - Rebuild and uplaod and you should be good to go

THANK YOU!!! Driving me F#&#KING BONKER!! What the hell does "Persisted Button Support" mean?

Okay, I just read up on it and the feature sounds useful, but It doesn't explain how to properly use it nor why it wouldn't work when page flipped to the Keypad page.

where did you read up on it? I would love to know what the relevance is and why on every other system i have done i never had that issue

Thank you guys for this!!! I almost smash my PTX3 against the wall!!

This probably has to due with the newest database release. That release caused problems for system builder. I have persisted button support enabled on about 10 Prodigy systems prior to that release and I have never had an issue. I would bet it has to do with the newest updates and something got broke while trying to fix another issue.

Thank you so much!! We were told by Crestron that there was no fix and we were on our own until the next update. They had us uninstall all the Crestron apps and reinstall the last working version. After 3 updates still no fix until your wonderful solution. I really wanted to use the new update feature. It works so much better and now I can.