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Topic:
MX-3000 not recognized via USB
This thread has 10 replies. Displaying all posts.
Post 1 made on Monday April 23, 2007 at 22:21
tgrugett
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So...

I have searched the threads, read the issues, tried the solutions (except a new cable) and I have no luck with the software recognizing the 3000.

The remote is version 7.8, 112904 000302

I am using a cable (that worked before) from an earlier remote (v1.1, 052004 000166) because the original installer kept the cable. It is the (I assume) the older 5 pin whatever to USB cable.

I have downloaded, removed and redownloaded both the 3000 editor and the full suite.

Active Sync is version 3.7.1, sync mode: continuous, conflict resolution: unresolved.

It can't be this difficult can it? Perhaps I am spoiled by RTI.

Any guidance would be greatly appreciated
Post 2 made on Tuesday April 24, 2007 at 20:58
tonyn41
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The USB cable is pretty much standard.
I use the same USB cable to download to my smart phone as I use for my mx-950.
It most likely is due to active sync.
Sometimes my active sync doesn't want to connect with my remote, and I have to plug it i n and out a couple of times for it to connect.
The current version of active sync I have is 4.2 , which I believe is the latest( I upgraded it from the cellphone CD install).
You may have to go to MS site to get the latest version of active sync.
Reinstall the mx software, and then install, upgrade, and work on active sync, since that is where your cause is most likely.

Last edited by tonyn41 on April 24, 2007 21:08.
OP | Post 3 made on Wednesday April 25, 2007 at 21:45
tgrugett
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I was told by URC that the cable I was trying to use was an older version with an incompatable configuration. They are sending me another... we'll see.
Post 4 made on Wednesday April 25, 2007 at 22:17
tonyn41
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That's a weird responce from URC.
I didn't know usb cables have configurations???????
Software yes, but usb cables?
But it's possible you got a cable without all of the pins.
Usually usb to serial adaptor cables can cause problems if you have the wrong kind.
But usb cables are pretty much standard, as long as you have the mini device plug on one end for your mx-3000.
You could always use a cellphone usb cable, as I do too.
I use a COMMON motorola usb cable with the mini device plug for downloading to my cell phone AND mx-950, etc., with no problems.

The mx-3000 and mx-950 also use active sync to communicate with their mini operating systems, as do some MS smartphones(I have a cingular 8525).
So active sync comunications with it should be standard too.
When active sync connects with the mx-950, I don't sync it, since there is nothing to sync(i.e. folders and such, as are on my cell phone).
But it develops a partnership with the mx-950 so I can communicate with it.
Sometimes it takes a couple of replugings for active sync to startup and connect, but that's about it for me.
I know when I have a good connection when my computer dings and the mx-950 makes a weird sound(hard to describe, but when there is a good connection. I know by the sounds of the computer and my mx-950, your mx-3000 may do the same).
Active sync also flashes and wants to develop a new partnership(I ignore this, since it's not nessary for the URC remote).
As long as active sync shows it's connected, that is all that is nessary.

Hope that helps some.

Good luck.

Last edited by tonyn41 on April 25, 2007 22:52.
OP | Post 5 made on Thursday April 26, 2007 at 23:26
tgrugett
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This same cable I have works fine with and older MX-3000 so I either have the wrong cable or a bad remote. I have read a number of threads about newer and older cables but I had the impression that the connecter type had changed. If URC is correct, then my issue may be solved.

The cable I have is black with a small RF choke. The connector is sheilded on three sides with a "spring" tab on one side and a raised guide on the unsheilded (plastic) side. The cable has four pins.

URC said the "filter" is different???
Post 6 made on Friday April 27, 2007 at 00:26
tonyn41
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On April 26, 2007 at 23:26, tgrugett said...
This same cable I have works fine with and older MX-3000
so I either have the wrong cable or a bad remote. I have
read a number of threads about newer and older cables
but I had the impression that the connecter type had changed.
If URC is correct, then my issue may be solved.

The cable I have is black with a small RF choke. The connector
is sheilded on three sides with a "spring" tab on one
side and a raised guide on the unsheilded (plastic) side.
The cable has four pins.

URC said the "filter" is different???

The cable I use also has a choke, 4 pins on computer side, and 5 pins on device side.
The choke(i.e. EMI filter) is not wired, just clamped onto line, so different filter?
I also looked at a few other mini usb cables I have and the pinouts are the same.
So it does seam they are standard.
But if you have another mx-3000 that works?
Maybe you have bad remote.
As far as the spring tab, that maybe URCs way to make sure you only use their cable?
But it's best to wait for the cable from URC.
They know their remotes(or you would think).
So if they say that you need a differerant cable, who am I to disagree?
But let me know(for curiousity sake), if their new cable works, or not.

Good luck.
OP | Post 7 made on Thursday May 3, 2007 at 17:28
tgrugett
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The new cable arrived today and it is a standard USB to USB mini and not the cable I need.

Below is a photo of the cable I have that works with a v1.1 MX3000
The v7.8 mx3000 uses the same style cable but it will not connect.

[IMG][/IMG]
OP | Post 8 made on Thursday May 3, 2007 at 18:32
tgrugett
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All is good now.

I ended up just resetting to factory default and that cured it!

I was trying to keep the old configuration just in case (partially to demo how poor the original programming was) but I had to ditch it for the reset.
Post 9 made on Friday May 4, 2007 at 21:53
tonyn41
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On May 3, 2007 at 18:32, tgrugett said...
All is good now.

I ended up just resetting to factory default and that
cured it!

I was trying to keep the old configuration just in case
(partially to demo how poor the original programming was)
but I had to ditch it for the reset.

I couldn't see how the usb cables could have been the problem, since they are pretty much standard as I stated.
Glad to see that you solved the problem.
At least the remote is good, and now you can reprogram it.
Post 10 made on Saturday July 26, 2014 at 20:35
wstang254
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January 2012
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Hi having the same problem , what did you reset to factory default ? I reinstalled software, and windows mobile center, older 3000 works fine, newer one nothing ?? any help thanks
kristopher dibiagio
Post 11 made on Sunday July 27, 2014 at 03:03
Ernie Gilman
Yes, That Ernie!
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December 2001
30,104
I get from Post 8 that he reset the remote to factory default. Read it with me: he says he reset "it" to factory default...

I was trying to keep the old configuration

That is, he lost the old configuration, which resetting the remote to factory default does.

just in case (partially to demo how poor the original programming was) but I had to ditch it for the reset.

Yup -- had to ditch the old original programming. He reset the remote to default.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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