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Topic:
Newbie help updating a device
This thread has 15 replies. Displaying all posts.
Post 1 made on Tuesday August 6, 2019 at 12:53
Motorheadrules
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I'm using a MX-890 remote from my installer 2 yrs ago.

My BD player died and I need to update the remote to use a Sony UBP-X700.

I loaded CCP, applied updates, and tried to update the Blueray player in the Program menu to the new UBP and downloaded to remote.

Plugged it in, and get a black screen on TV. The old BD player worked fine on the MX, and DTV functions work fine.

Just need help updating the remote to accept the BD change, not a lecture on URC and software...

TIA
Post 2 made on Tuesday August 6, 2019 at 14:35
Duct Tape
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you get a black screen on the TV or the remote?

if your installer used custom graphics and you don't have those graphics loaded on your computer, then the software loads blank graphics, and you get a black screen on the remote.

you are kinda screwed unless you can get the installer to share those graphics.
[Link: facebook.com]
OP | Post 3 made on Tuesday August 6, 2019 at 16:02
Motorheadrules
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On the TV. Using stock graphics.
I replaced an older Sony BD player, so it may be I screwed up the install.
I do not want to delete the old player in CCP and reinstall with new; just replace/update in the device settings.
Post 4 made on Tuesday August 6, 2019 at 17:22
JoeFlabitz
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On August 6, 2019 at 16:02, Motorheadrules said...
On the TV. Using stock graphics.
I replaced an older Sony BD player, so it may be I screwed up the install.
I do not want to delete the old player in CCP and reinstall with new; just replace/update in the device settings.

Call a pro...
Post 5 made on Wednesday August 7, 2019 at 09:26
Duct Tape
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On August 6, 2019 at 16:02, Motorheadrules said...
On the TV. Using stock graphics.
I replaced an older Sony BD player, so it may be I screwed up the install.
I do not want to delete the old player in CCP and reinstall with new; just replace/update in the device settings.

you probably have it plugged in wrong or configured wrong, a black screen on the tv wouldn't be caused by the remote.
[Link: facebook.com]
Post 6 made on Wednesday August 7, 2019 at 11:43
goldenzrule
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On August 7, 2019 at 09:26, Duct Tape said...
you probably have it plugged in wrong or configured wrong, a black screen on the tv wouldn't be caused by the remote.

Sure it could.  If you throw the remote at the TV out of frustration due to URCs stupid policies, the TV may only show black
Post 7 made on Thursday August 8, 2019 at 08:38
JoeFlabitz
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On August 7, 2019 at 11:43, goldenzrule said...
Sure it could.  If you throw the remote at the TV out of frustration due to URCs stupid policies, the TV may only show black

Stupid policies? How so?
Post 8 made on Thursday August 8, 2019 at 09:06
goldenzrule
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On August 8, 2019 at 08:38, JoeFlabitz said...
Stupid policies? How so?

You can't have the software, except you can have the software if a dealer gives it to you, but we won't give you software.  But the dealer that gives you software has to support you cause we won't support you, so its up to the dealer.


End user -> dealers are all greedy and stupid cause they won't give me software but URC is not the problem.


Stupid ASS policies
Post 9 made on Thursday August 8, 2019 at 11:13
JoeFlabitz
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On August 8, 2019 at 09:06, goldenzrule said...
You can't have the software, except you can have the software if a dealer gives it to you, but we won't give you software.  But the dealer that gives you software has to support you cause we won't support you, so its up to the dealer.

End user -> dealers are all greedy and stupid cause they won't give me software but URC is not the problem.

Stupid ASS policies

Well, I guess it's a matter of perspective.

Would you prefer them to give software access with no restrictions (ultimately encouraging sales from everywhere or anywhere), and tying up their tech support with endless calls from end users (denying legitimate dealers timely access to tech support)? Maybe pay as you go to URC tech support for end user help, just as Harmony does?

Or would you prefer them to not state (even oppose with threat of losing URC dealer status) that software is available from the dealer only with the dealer support? I cannot speak for the company, however they make it a point that their products are best programmed by professionals, and I don't see it posted on any URC public site where they allow dealers to pass over software. Some dealers may pass over software, but that's not URC's policy as I understand it.

Last edited by JoeFlabitz on August 8, 2019 12:26.
Post 10 made on Thursday August 8, 2019 at 19:38
goldenzrule
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On August 8, 2019 at 11:13, JoeFlabitz said...
Well, I guess it's a matter of perspective.

Would you prefer them to give software access with no restrictions (ultimately encouraging sales from everywhere or anywhere), and tying up their tech support with endless calls from end users (denying legitimate dealers timely access to tech support)? Maybe pay as you go to URC tech support for end user help, just as Harmony does?

Or would you prefer them to not state (even oppose with threat of losing URC dealer status) that software is available from the dealer only with the dealer support? I cannot speak for the company, however they make it a point that their products are best programmed by professionals, and I don't see it posted on any URC public site where they allow dealers to pass over software. Some dealers may pass over software, but that's not URC's policy as I understand it.

I'd like for them to grow a backbone and have a clear cut policy, and not put the onus on dealers. It's a bullshit policy. If they don't want to give the software out, don't and like all other pro remote manufacturers do and state NO END USER access, or if they want to Grant access, give out themselves. Putting on dealers to decide is BS and creates a rift between end users and dealers. Again, bullshit policy!!!
Post 11 made on Thursday August 8, 2019 at 21:23
JoeFlabitz
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I guess I'd like you to show me where this policy is defined publically by URC.
Post 12 made on Thursday August 8, 2019 at 23:44
goldenzrule
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I don't know where my reply went that I just submitted, so this will be short. They proudly displayed it on their old website. Their new minimalistic site doesn't really show anything at all. This is not knew, it's been widely known for YEARS, so I'm not sure why you are trying to play it off like this has not been their policy for years.
Post 13 made on Friday August 9, 2019 at 08:15
JoeFlabitz
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At one point they gave out software to end users, then they stopped. Things change, their policy reads no software to end users for very good reasons. I would recommend that you discontinue endorsing this myth.
OP | Post 14 made on Friday August 9, 2019 at 11:52
Motorheadrules
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Guys... Just need help updating the script to accept the BD change, not a lecture on URC and software...

If anyone is willing, PM me and I'll send you the test script. Probably only a 5 min fix...
Post 15 made on Friday August 9, 2019 at 12:11
goldenzrule
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On August 9, 2019 at 08:15, JoeFlabitz said...
At one point they gave out software to end users, then they stopped. Things change, their policy reads no software to end users for very good reasons. I would recommend that you discontinue endorsing this myth.

Not a myth. Stop acting like this is and was not their policy. It was stated right on their old website.
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