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Topic:
MX-980 Software
This thread has 18 replies. Displaying posts 16 through 19.
Post 16 made on Monday August 26, 2019 at 11:39
tomciara
Loyal Member
Joined:
Posts:
May 2002
7,016
Ken, you are very thoughtful in your communications. But whether you think the policy is right or not will always be a discussion point, almost like politics. People will never agree. I say put it to rest, you just keep doing what you’re doing which is fine. Arguing about the policy is a useless endeavor.
"People almost invariably arrive at their beliefs not on the basis of proof but on the basis of what they find attractive." - Blaise Pascal
Post 17 made on Monday August 26, 2019 at 14:00
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
29,299
On August 25, 2019 at 01:17, KenSmith58 said...
I just can't figure out why people that aren't dealers are so loyal to a company that doesn't treat the public fair(in my opinion).

We're professional installers and we're treated very fairly. I don't understand the problem. (That probably deserves a smiley emoji.)

As someone already mentioned, someone who's not been trained on this programming is likely to call and ask questions about things they'd learn in training. I, as an installer, can't spend my money ( = time I'd be on another job) to help out individuals, and URC can't add onesy phone calls to their tech lines to tell one person after another things they would have learned if they had gone to the training.

The reason for all this is so that we installers will find the product profitable, and therefore will buy it. Not that we don't come down on them like a ton of bricks when they screw up... but it's a good relationship for the brand.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 18 made on Tuesday August 27, 2019 at 11:43
KenSmith58
Long Time Member
Joined:
Posts:
June 2011
66
Is everyone on this forum a dealer? I just wanted to know why the general public is so loyal to URC by not giving out the software. Maybe they do (not sure).
Post 19 made on Tuesday August 27, 2019 at 11:58
Duct Tape
Super Member
Joined:
Posts:
November 2008
4,956
On August 27, 2019 at 11:43, KenSmith58 said...
Is everyone on this forum a dealer? I just wanted to know why the general public is so loyal to URC by not giving out the software. Maybe they do (not sure).

yes. most people that post here are dealers.  many of which have been told that we can give out the CCP software to our customers at our discretion.  some dealers have been told that they can't give out the software.  and i've heard that we aren't allowed to give it out anymore.  it's a muddy mess.  so i can understand why dealers are cautious about giving out the software on a public forum.  it's not worth getting in hot water with URC over trying to help someone that isn't spending any money with them to begin with.
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