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Topic:
So what's the deal URC?
This thread has 4 replies. Displaying all posts.
Post 1 made on Saturday May 12, 2018 at 19:29
goldenzrule
Loyal Member
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July 2007
7,441
Do you give out software or not?  I continually claim that you leave it up to the dealer's discretion and the support path then goes through the dealer, which potentially throws under the bus as we are not built to support end user programming questions.  Then you give the software out to others?  Get a clear cut policy and stick to it already!!!


[Link: remotecentral.com]
Post 2 made on Monday May 14, 2018 at 08:43
Duct Tape
Super Member
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November 2008
4,760
why post this here when you have a channel for this type of question?
[Link: facebook.com]
Post 3 made on Monday May 14, 2018 at 09:16
RandyWalters
Long Time Member
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December 2006
83
Over the years URC has been known to give out the EDITOR software to owners in certain circumstances, depending on the particular situation. I presume this is what they gave that owner. IIRC, owners used to be able to register their remote's serial number and download the Editor software directly from URC's website.


They never ever give out CCP though.
Randy
URC MX-890, MX-780, MX-450, R40, MX-500, Sony XBR-55X900E, Panny TC-P55ST60, Tivo Roamio Pro & Premiere, TWC Arris DVR, Onkyo 333 AVR, Panasonic Blu-Ray . . . .
OP | Post 4 made on Monday May 14, 2018 at 21:41
goldenzrule
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On May 14, 2018 at 08:43, Duct Tape said...
why post this here when you have a channel for this type of question?

Cause the people that love to come here and call is all sorts of nasty things are not on that channel. If URC wants to throw us under the bus, at least come here and tell us why
OP | Post 5 made on Monday May 14, 2018 at 21:43
goldenzrule
Loyal Member
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On May 14, 2018 at 09:16, RandyWalters said...
Over the years URC has been known to give out the EDITOR software to owners in certain circumstances, depending on the particular situation. I presume this is what they gave that owner. IIRC, owners used to be able to register their remote's serial number and download the Editor software directly from URC's website.

They never ever give out CCP though.

I've heard of cases where they do give out CCP. I don't really care if they do or do not. I do not appreciate them telling an end user I can give it to them, but then tell us that we become their support path. The end user then gets pissed with us and not URC when we decide not to hand it out. It's a BS policy.


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