Agree 100% roddy. Top down selling is the only way. You do your clients an injustice if you don't. That's why we brought in Vidikron, Monitor Audio and other higher end lines. Until last year the most expensive projector I sold was a $5k Sharp. Now it's a $53K Vidikron. That's right, one projector. They got a t4 too. A year and a half ago I would never have even dreamed of a sale like that. Now it's what I start with.

NHhifi- don't be so down on the URC RF issue we have dozens and dozens of URC RF systems that work flawlessly. You've got to be missing something. Are changing the base unit address from "0"? ONLY MRF300's and 350's please! Keep the antenna away from your rack and you should be fine.

Brian

I'm going to assume you are not using the MRF-350? I have used several different brands of remotes. You must first have the remote operating as an IR remote. Then after you have tested line of sight all the codes in your program can you add on the RF base station. This will help you big time. I now only use the latest RF base station. You must not locate the antenna near any amplifiers or cable boxes. Have it at least 10 feet away and that will minimize the interference if any. As for the software issues, make sure you are running on a pc with the min requirements of ram and such. To this day, I still run into problems with Crestron, Phillips, and URC type uniersal remotes. It could be one emitter may be bad or wired up wrong. After using an MX-3000 with the MSC-400 combo, there has to be some patience with getting through the software install and working with a database. Learn your own if you can't deal with trying other people's codes.
Good Luck,
BNC

NOt really an apples to apples comparison is it? T2+ or even better the new M2 would be seem to be a more suitable comparison.

Still, even T2 with RPI-6 and programming way more $ than 850/300. M2 not available yet, which looks very cool for the money BTW.

All three :-)

I can't believe that I'm one of the few that has had relatively low incidents or problems with any URC device. Those _few_ were easily resolved in less than an hour.

I'm with you tweeterguy. I also have very few incidents with URC product not working properly. The few time I have to deal with issues, they are easily resolved.

I second, um, er, third this point of view. And I also agree with the earlier statement that the 850 is a great piece. I have made the mistake of allowing myself to be bullied into selling MX350's. Ooops. Fine in my own pad but never again for a client. "Um, yes, I'd like to make one small change...."

To all...

Here is an update to my URC nightmare. Let me be clear and let all know that I am not a newbie with URC having programmed 100's of 800/850/900/3000's.

The root of the problem is the new Suite program and the fact that the RF section just sucks!

I am using MRF 300's.

THe installation is over a year old with these MRF 300's they are good and they work.

I came back tothe installation to upgrade the MX 3000 remote with new graphics and some new channel line ups.

Ihave 10 TV's and 10 Sat boxes and one audio receiver.

I had so many problems AFTER I downloaded the new programing Suite. Then I called URC and got not only bullshit advice, but conflicting advice...and even had one guy laugh at me, and talking with some chick at the other desk.

Then today after all I have been through..a tech admitted that the new software has an RF problem and that a new fix will be updated in the next day or so.

Guys...I am so pissed and today called my dealer...AVAD...(I don't care who disses me for posting the dist.name) and in no uncertain terms told them that I would never install another URC product.

URC has no idea what they are doing and I believe that they are so busy with oem production that they do not care about the CI. The new Programming Suite is full of errors and Microsoft Active Sync is a much needed part of the computing system withregard to URC. BUT if you use the latest version you WILL get hosed!

I have sold many URC products over the past 4 years and have had a good time with them but not and easy time.

I not only will switch to RTI but I am going to write a post to the owner of URC and tell them that they have cost me over $2000.00 in labor that I cannot charge my customer and I LOOK LIKE A FOOL!.

URC....if you are listening....do yourself a favor and stop hiring tech support that have not been trained.

More from me and I will bash URC for all they have caused me.

I have not had a good day or for that matter a few good days....and it all should have been resolved in ONE call to tech support. I even bought a new MX 3000, new Rf 300's AND a new computer! All fresh and all in good working order.

I am so pissed that I can not tear myself away from this keyboard for a beer.

Beware URC...I am on a mission

Bob

vista?

just wondering.

Bob,

I totally feel your pain and begged for solutions to countless tech support guys, over issues with the mrf 250's (just before the 300's were introduced) and was told I was stupid, lazy, laughed at and asked to try simple fixes like "are you sure it's addressed properly?" Only to have Eric and others to post things two months later like "we have confirmed this problem" and "we're recalling a number of units" etc.

In the meantime I had spent over $2500 of my own money replacing mrf 250's with mrf 300's and as you can guess COUNTLESS hours of labor which pissed me off to no end. What's even worse, they offered the recall long after I trashed the POS 250's and they offered to do squat for the units I had junked. I started several equally angry threads which prompted emails from Hank E. and my distributor promising to make it right. They shipped me a free TX-1000. Way too little too late.

Although I've had no problems since then I have picked up RTI and have been pleased so far. URC still maintains a significant percentage of our sales. Personally I have no love for the MX3000 though.

hang in there buddy, they'll make it right. I would demand that someone like Hank or Jeff Wagner contact the restaraunt owner and explain the issue and let them know it's not your fault. It's the least they could do. If these mfr's (I mean manufacturers BTW) would treat us the way we treat our clients, it would go a long way towards maintaining loyalty when these problems arise.

I hope you guys are paying attention while Ehx. Help this guy out or it seems you'll lose another loyal dealer.

Brian

NH,

If you do a search for my old posts in this forum, you will find I was in the same position, and had the same feelings as you about 1-2 years back.
The biggest thing for me was that my anger toward URC really flared when I first discovered how much better another company was doing when it came to customer support and product quality.

Since I switched to RTI, I haven't looked back. After you switch over, you'll probably find that your time is well spent helping other guys understand RTI so that they don't have to go through the same thing. Hopefully URC will do better once they lose enough dealers.

This is what I love: how many posts can you find from a certain URC exec trying to counteract all of the good publicity that RTI gets in this forum, or defending his company's failings, or promising fixes on the horizon? I can think of many off the top of my head.

Now how many posts can you find from an RTI employee doing the same thing to try to protect RTI's rep? None? They don't need to defend much of anything, and appreciative RTI guys like me spread the good word for them.

I hope you can get things cleared up soon. If you need some insight on RTI programming, let me know.

FYI, on RTI rf performance, I have had only one issue with reception. It was in a within throwing distance of a radio antenna farm. Sometime the signal hitting the house was so strong, you could faintly hear the radio station through the house speakers when the system was turned off.
Interference on the Wifi channels was very bad as well.
I tried to use one RTI antenna for remotes in 2 rooms, and it missed codes in the room 35 feet away.
Once I placed a second antenna in that room, over cat-5, no problem. RTI RF is now rock solid in that house. I wish I could say the same for wifi.

Spec the URC and put under "Options" an upgrade to a T2C and show the client his options.


Lay out a few remotes and let the client decide instead of you deciding. Components are invisible to the client so you don't have to show a truck full of electronics when spec'ing a system. However, the remote IS the system to the client, so let them choose.

I balked at selling over $1k remotes to anybody but sucked it up and got one to demo. Had to stop by a client's house on the way home to talk to him about his upcoming system and showed it - sold! on the way home from the distributor. That's all it takes to get the ball rolling is to show it.


There's another forum for RTI and the megalist question can be addressed there.

COULD SOMEONE PLEASE EMAIL ME THE CODES AND MANUAL FOR A UNIVERSAL 8 IN 1 SUPPORTPLUS URC-L-1870

What gives you any indication that this would be the correct thread/forum to ask that question?

I recently did a sports bar 15 tvs 15 Directv boxes, MX850 with MRF 250. Started out really bad. After upgrading to the MRF 350 with a RFX 250 front end the system became very stable. There was alot of RF interference and I spent a ton of time finguring out what was going on. The better equipment is as good as the cheaper equipment is bad!