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Topic:
URC MX-780 programing software
This thread has 21 replies. Displaying posts 1 through 15.
Post 1 made on Friday July 18, 2014 at 02:18
johnB107
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I recently purchased a TV from a estate/garage sale. The TV is a samsung 60" LED and it came with a remote control. The remote was a URC MX-780 and does not controll the TV for some reason. At the time i knew nothing about URC but the remote was cool with the LCD screen. Once home i tried to program the remote with no luck. So i started to do some research and found that this remote needs software to program it. I contacted URC and was told that the software was only available to dealers. I then contacted my local vendor who is about 50 miles away. I was told tough luck unless i pay for them to come and program it for me but i would not be given software even though they can give out software. I would love to learn more about URC and the programming needed but i dont have the luxury of attending classes at the moment. As an electrician i have installed Sonos systems and various other stereo/wifi setups. I would like to get the software to try and learn the URC setup. It could be something i can add to my "can do" things for customers. I know its available online somewhere and many of you will frown apon me acquiring it behind URC's back. I would like to have it just to maybe learn some and attempt my remote programming before i decide it may be something i can spend $$ to take classes to become an installer and add URC systems to my customer options. SO.. if someone can help me find the software needed for programming i would greatly appreciate it. It will be personal use only.
John Bronder
Post 2 made on Friday July 18, 2014 at 08:05
Total Control Remotes
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If you are an electrician and are looking to expand your services to AV that is a great concept. We recently changed our business in the same way to offer a one-stop-shop by offering AV integration/installation, full-service electric, while maintaining internal and out-source programming. However, there is a process you must go through if you are serious about using URC - especially for customer sales. I am sure if you contact URC they can give you a better idea of the application & training process.

Once accepted, trained and certified you will be clear on why the policy is in place. URC is a fantastic company with great products and is constantly looking to innovate and provide customer solutions. It's well worth the process.

Good Luck,
Total Control Remotes
Post 3 made on Friday July 18, 2014 at 09:14
JoeFlabitz
Select Member
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I would call URC HQ and ask for the local rep in your area. From there, you could be referred to a distributor that can get you started down the path.
OP | Post 4 made on Friday July 18, 2014 at 11:40
johnB107
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I do understand why URC makes their software for dealer/installers only. However like every thing i have learned to this date i started by self teaching myself some of the basics and then furthering my education with classes. This allows me a basic knowledge base before walking into a classroom. Just as before i started installing networks and other wifi components i did alot of self educating at home with my own equipment before i took some classes. This put me leaps and bounds ahead of other class mates and was able to focus on more advanced skills they taught us.

I realize i may be beating a dead horse and know this topic has been covered more than a few times here and on other forums. I also see that sometimes people do give out the software.

This 1 remote control is all i have and i received it by a fluke. I just am not ready to jump feet 1st into this system before knowing more about it myself. My company is small and i work every day with the tools and then spend hours in the office after work doing prints, bills, etsimates, etc. So just droping what i am doing to take a class before i know if its even something worth doing is not going to happen. This is why i would like to try it myself at home 1st.

I am sure most of you will not agree with how i am approaching this. I just hope maybe 1 of you will understand and possibly help me out.

Last edited by johnB107 on July 18, 2014 12:04.
John Bronder
Post 5 made on Saturday July 19, 2014 at 01:04
tomciara
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The class is not 40 hours or several semesters. It is either 1/2 day or a full day, depending on what is covered. One class will teach you more than a month of nights and weekends on your own.

Someone gave you great advice when they recommended you get a hold of a local distributor. There is your "conduit" to reach the goal that you are trying to get to.
There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions.
Post 6 made on Sunday July 20, 2014 at 09:13
Total Control Remotes
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Don't feel above taking even the most basic class or starting from the beginning. There are many tricks and best practices that even the most advanced user can miss along the way. In other words, you can learn something new all the time. Also, just because something comes easy to you or you have some advanced knowledge does not mean the policy does not apply to you or your business. Last, without going to proper channels to get authorized you will not be able to effectively support your customers properly. That will cause them frustration with the product and possibly URC, hence the policy.
Post 7 made on Sunday July 20, 2014 at 12:02
para19
Long Time Member
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Are you an employee or owner ?

Sorry...just reread you post and you stated that you are the owner.

Last edited by para19 on July 20, 2014 17:23.
There is always money in the banana stand...
OP | Post 8 made on Sunday July 20, 2014 at 20:49
johnB107
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I am an owner. Journeyman Electrician that did industrial work for a few years. Was sick of the layoffs so went in and worked for my dads company which is a small residential company. I have owned and been running it for 4 years now since he retired. I am always looking for ways to expand the companies skill set. I am not above taking a class for learning. I am wondering if i do take their class does that give me access to the software or am i required to become a licensed dealer/installer? And what costs are involved in this process. I am just starting to think using URC may have benefits to customers of mine but i am kinda against spending $$ and time to pursue something that I dont know if its worth it. Thats why i was looking for software. Just to try it myself before i made a decision.

Ya Ya Ya.. contact URC.
John Bronder
Post 9 made on Sunday July 20, 2014 at 21:37
para19
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Talk to URC. Good Luck.

Last edited by para19 on July 20, 2014 21:54.
There is always money in the banana stand...
Post 10 made on Monday July 21, 2014 at 03:30
Ernie Gilman
Yes, That Ernie!
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30,104
On July 18, 2014 at 11:40, johnB107 said...
This 1 remote control is all i have and i received it by a fluke. I just am not ready to jump feet 1st into this system before knowing more about it myself.

Be ready for the reality that URC won't be ready to jump feet first into supporting one person with one remote, which takes the same amount of time and energy as supporting one five-man team programming a hundred remotes. They have to watch out for their return on their customer service investment.

Contacting a local dealer is the way to go.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 11 made on Tuesday August 5, 2014 at 20:21
davet2020
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I am a URC programmer and I was given some electrical stuff. I would like to install it but I don't want to go to any rep for proper training.
I would just like to see if I can wing it and figure it out myself. And if I have any problems can I call the manufacturer for some free tech support, ask a bunch of stupid questions, and tie up the phone line for the dealers who are actually paying for the product?

Last edited by davet2020 on August 8, 2014 21:44.
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com
OP | Post 12 made on Saturday August 9, 2014 at 23:52
johnB107
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On August 5, 2014 at 20:21, davet2020 said...
I am a URC programmer and I was given some electrical stuff. I would like to install it but I don't want to go to any rep for proper training.
I would just like to see if I can wing it and figure it out myself. And if I have any problems can I call the manufacturer for some free tech support, ask a bunch of stupid questions, and tie up the phone line for the dealers who are actually paying for the product?

davet2020, thank you for giving an asshole answer. I was asking honest questions and expected honest answers. Not someone trying to be an online clown. I know that there are soooooo many items that require vendor training and approval in the residential electricians field. Oh, my bad.. there are not. Not once did I say i wanted to call URC for vendor support since if you can figure it out i guarantee i can. If URC programming was so difficult it would take much more intensive training. Its done to keep the "approved" dealers/vendors in business so not any "joe blow" can program. Thats ok with me. But i find your stupid answer infuriating and if you are a URC programmer i want to tell everyone i know of URC's extended courteous people.

Of all the options i currently offer for customers not 1 has required any training. I have taken some training for specific things at my own choice only to make sure i know all i can about a specific product. I may just look into other manufactures that offer similar systems to URC. Thanks for being a dick. Maybe you can try wiring a 480 system and hold 2 phases while energized.
John Bronder
Post 13 made on Sunday August 10, 2014 at 08:02
goldenzrule
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On August 9, 2014 at 23:52, johnB107 said...
davet2020, thank you for giving an asshole answer. I was asking honest questions and expected honest answers. Not someone trying to be an online clown. I know that there are soooooo many items that require vendor training and approval in the residential electricians field. Oh, my bad.. there are not. Not once did I say i wanted to call URC for vendor support since if you can figure it out i guarantee i can. If URC programming was so difficult it would take much more intensive training. Its done to keep the "approved" dealers/vendors in business so not any "joe blow" can program. Thats ok with me. But i find your stupid answer infuriating and if you are a URC programmer i want to tell everyone i know of URC's extended courteous people.

Of all the options i currently offer for customers not 1 has required any training. I have taken some training for specific things at my own choice only to make sure i know all i can about a specific product. I may just look into other manufactures that offer similar systems to URC. Thanks for being a dick. Maybe you can try wiring a 480 system and hold 2 phases while energized.

You just replied to a snark reply with a completely ridiculous response. Your not working on anything that's on the level of rocket science either. Let's keep the attitude down. The fact is you are asking for help in skipping the proper protocol simply cause you feel above it. Perhaps urc is not for you then. You did ask your questions and they've been answered. Get the training and go the proper router or simply look into some other product. It's as simple as that.
Post 14 made on Sunday August 10, 2014 at 09:16
Duct Tape
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Davet did wait a few weeks to post his unhelpful comment. The topic was dead. I would be annoyed too.
[Link: facebook.com]
Post 15 made on Sunday August 10, 2014 at 09:48
goldenzrule
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On August 10, 2014 at 09:16, Duct Tape said...
Davet did wait a few weeks to post his unhelpful comment. The topic was dead. I would be annoyed too.

I understand that and agree there was no need for Davet's comments at this point. I simply take offense when people lump all dealers together cause of one person's comments. That is something that the OP did and something that is uncalled for imho.
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