I've got 3 ccp files that have the same MSC400 config in them so they have to be identical when codes are toggled to remotes. I started using URC products before CCP when MSC program and remote programs were separate. First, I've not done much to the downloaded MSC400 portion of file in several years so don't feel like effort of combining into 1 ccp file is worthwhile -- or maybe I just don't want to :-) However, if there is a simple method let me know. I sent to Damon a few years ago and he said uncle (at the time it included MX6000s little simpler now with MX980s).


In RS232 area of MSC, I created a new connected device for Atlona AT-HD-V44M with its functions and can import entire device into the other 2 ccp files. My question is can I import the Action Group with its Smart Macros in similar fashion. I looked at options and did not see anything.

Depending on if you have downloaded to the remotes or where you programmed them, you can still use the stand alone editors for each of those devices.

As a side note< my jaw dropped when you said you are running that Atlona switcher with an MSC-400. That's a little like asking for a pentium 2 in a brand new MacBook pro.

Glad to provide jaw dropping entertainment! That's why I typed it in...

i'm not sure that i follow this statement.  Care to elaborate?
 

It is pretty simple. URC has abandoned this device way back at Vista. There is ZERO 64 bit support and for all intents and purposes, the product is discontinued.

I know you can still buy it new from URC. For an extra hundred bucks retail you can get the MRX-10 and actually get something modern.

The programming UI in CCP and standalone editor the the MSC-400 is...

well it's terrible. No one is going to say it's nice to look at.

It drops my jaw that people try to connect modern products to this thing. It's like trying to support a ViaTools system with orginal Ole keypads. Can it be done? Yes. However, if you get 5 years out an A/V product, then you've gone at least three past what the manufacture gave you in their warranty.

I'm not trying to incite an argument or anything. It's just my opinion.

The MSC-400 was announced Sept. 14, 2006 at cedia. Windows 7 (which really pushed us into 64 bit computing) was released October 22, 2009. This gave the MSC-400 a shelf life of about 3 years, which is STILL two years longer than an i-Product.

It is a 2006 device with 2006 processors and 2006 parts and 2006 capabilities. Do you remember what you computer or phone could do in 2006 compared to today? Time to leave the past in the past. If it doesn't have a network jack, use it a serving tray. That's how I use my MSC-400.

isn't that what everybody uses anything from URC for???

Actually I use URC stuff to provide perfectly working control systems. As a result I have created a long line of happy customers that refer us to their friends who also are now happy URC owners. My own house has perfectly working URC gear. My folks house has perfectly working URC gear. My sister's house has perfectly working URC gear. And of course the previously mentioned clientele with perfectly working URC gear. I also have some clients with gear from another name brand in the universal remote world. Every one of those jobs has faulty gear and/or firmware creating unusable gear.

I'm a big URC fan. With that said, I would like to see the MSC400 serving tray.

My CCP remote files no longer contain MX6000 remotes (they had hundreds of toggle links for Russound whole house audio that got lost every attempt at merging files). I sold them and went with MX980 wands for general AV and iOS devices that utilize URC remote software and Casatunes for music.

It was a bit of work but I've merged the three MX980 CCP files into one file so MSC400 device exists in one place. Haven't downloaded to MSC or tested results yet. I hope the MSC400 doesn't blow up or maybe I should. Wife been looking for a new serving tray :-)

Very happy for you. When you move into descent sized systems, let me know so I can help you with a real control system.

Why would you continue to sell a line of products that ignores existing customers? How long have we had 64bit operating systems yet URC refuses to do anything for their MSC-400 customers?

If you bought a 1st generation 6000 hopefully you never need a new battery because it's not something URC is going to stock. Why would they support them? F%^k the old customers, we only want new.

I unfortunately have many URC customers as well. Many stuck with the MSC-400 that URC continues to sell but refuses to update because they just don't give a s%$t.

I realize that customer support is everything and URC has zero concept of this. Keep selling their stuff, you make my job much easier by doing so.

I also really enjoy URC product as well. I have a ton of current systems out there that Have TC systems working (mostly) beautiful. I run our showroom from TC as well. It's good stuff. It is very versatile, has great capabilities, and is easy to build more and more on. URC does have its own challenges with the build quality of some of their hardware in the TC line, but support is usually good to get it RMA'd properly.

I do, however, completely despise the MSC400. It's something personal between me and it. :-) You go +10 years into the industry and run in your first msc400 on a service call. The MSC400 jumps up from its spot in a tight cabinet and kicks your butt. Now it's personal.

I completely agree with you on the MSC400 and the utter lack of support from URC. I think it a complete joke that they still sell a product that they have no support for. It's a little greedy.

However..what did you mean when you move to a real control system. I am currently using 3 major control systems at work. They all have their strong and weak points and each can be used to control anything from a single room to a whole house or more (except you elan, I don't know why you'd be used in a single zone). I am certainly not trying to start an argument, but what do you consider a real control system?

With the housing slump from ~2008/2009 still affecting us, I see the industry as more control right now and not as much true automation.

It holds one drink and a plate very well. Although its black finish shows off the moisture rings from glasses. When I have guests over, I prefer to use my Dlink Wireless media player. :-)

Oh don't worry, I will keep selling it, I will keep a nice line of happy customers with working gear, and I will continue to generate that referral line that has been working for us for years. I've seen plenty in my time. I've seen the all powerful Crestron control absolutely dick. They are only as good as the people behind them. To complain about the MSC400 is just ridiculous. It is still sold today, yes, does that mean you have to sell it? How many systems have you sold from 8 years ago that are running all the same gear now? How many of those systems from 8 years ago will do some of the challenging processes and offer the features that today's clients demand without requiring any hardware upgrades?

You don't like URC and you make that abundantly clear with your nonsense posts, ridiculous one liner responses. Simply don't use it and move on. I had nothing but trouble with RTI hardware and firmwares, but I don't stick in the RTI section with the sole purpose of being as demeaning as possible. I simply moved on past RTI. I guess any problems I did have is my fault though, as I should have simply sold Crestron and nothing else, because they never have problems and never need updating. Accept my apologies for selling anything less.

So...Instead of bitching about a legacy product in your customers homes that you have to "support" get off your lazy ass and go sell them something more current. Ive walked into clients homes that have 4 year old remotes and recommend a updated one, most are happy to upgrade. After four years and millions of button presses the numbers are worn off and it takes 2-3 button presses for it to respond.

We all have a plethora of clients we can tap that are due for upgrades. A remote and system is certainly one.

I just took my year research into which control system i wanted to offer and finally settled on Total Control. Where it is heading is incredible and will be a true C4 competitor in a year or so. I had the option to go C4 when there was an opening a few weeks ago but turned it down and im glad i did. I have some good industry friends that are big C4 dealers that are all saying the move to be a publicly traded company is putting stress on the dealer-rep-manufacture relationship.

I had a run of bad URC remotes in the beginning that forced me to move to RTI. after a sting of bad RTI remotes and issues im back to URC. Ohh, and ive been a crestron dealer too and had a TON of issues with them. I had one of the countries best caips programing for me and it was hardware failure after hardware failure. My account got mixed up in that whole AVAD-Crestron fiasco and got axed unintentional. I never bothered to resubmit my paperwork, when i was doing this debate i thought about making the move back to crestron but decided against it because the types of projects we are doing its not necessary (10-70k) and the bad equipment and dealership fiasco left a bad taste in my mouth. I can get turned on in a heart beat if needed

URC's new stuff is just as capable for 98% of the projects out there. Get off your high horse and get your "customers" off of URC if you hate it so much.