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Topic:
URC CCP Download
This thread has 146 replies. Displaying posts 136 through 147.
Post 136 made on Friday March 8, 2019 at 10:16
tomciara
Loyal Member
Joined:
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May 2002
6,790
The "beating the dead horse" part is that everyone has a story, and we don't own the software.

Call URC, they own the software and can hear you out. It's a good company and you can actually talk to someone U.S. based.
"Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened." - Winston Churchill
Post 137 made on Friday March 8, 2019 at 10:55
KenSmith58
Long Time Member
Joined:
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June 2011
60
I'm willing to bet that they have already heard plenty.
Post 138 made on Friday March 8, 2019 at 14:01
goldenzrule
Loyal Member
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July 2007
7,817
Wow, that's excessive. I'm curious, where do you live that it's so far out there?
Post 139 made on Friday March 8, 2019 at 21:42
KenSmith58
Long Time Member
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Posts:
June 2011
60
If you're talking to me, I live in MI. Not sure why you think I'm so far out there. I simply stated that the people at URC have probably heard all the complaints, stories etc.
Post 140 made on Saturday March 9, 2019 at 00:00
aricoutlaw
New Member
Joined:
Posts:
March 2019
3
I completely understand your perspective. In my business I also hear lots of stories. Many are the same story different people. Sometimes I hear a story that I think, "wow you kinda got screwed" and my picture changes a little depending on circumstance. It's obvious that I don't have a problem paying the tech to come out. I have paid him more than once but he's not fixing the problem and charging a ton. I have also reached out to 3 additional dealers to pay them but they say I'm outside their service area. Also, this is not a difficult system. I now only have a Samsung TV, Denon reciver, Oppo 205, Sonos and an Apple TV. I have 2 remotes and only 1 TV

As far as owning the software, URC states that you CAN share the software and I have spoken to them. Their response was the same as posted many times on this forum. "Ask your dealer for a copy". I'm seriously not trying to skirt the URC business model. I'm just trying to get it to work.

On March 8, 2019 at 10:16, tomciara said...
The "beating the dead horse" part is that everyone has a story, and we don't own the software.

Call URC, they own the software and can hear you out. It's a good company and you can actually talk to someone U.S. based.
Post 141 made on Saturday March 9, 2019 at 00:04
aricoutlaw
New Member
Joined:
Posts:
March 2019
3
On March 8, 2019 at 14:01, goldenzrule said...
Wow, that's excessive. I'm curious, where do you live that it's so far out there?

I live in rural Oregon. I've checked with several dealers in the Portland area for help but they just don't send their techs out that far.
Post 142 made on Saturday March 9, 2019 at 22:17
WayneB
Long Time Member
Joined:
Posts:
October 2003
75
I live rural also, if I was in your shoes I would just buy another remote from a dealer that gives out the software before paying $550 for a service call. I have bought from Surf Remote and was given the software. If you don't already have one, the MX-990 is very nice.
Post 143 made on Monday March 11, 2019 at 11:53
DJ Garcia
Founding Member
Joined:
Posts:
August 2001
335
I also got my MX-990 and software from Surf Remote, excellent service.
MX-990
Post 144 made on Tuesday March 19, 2019 at 19:52
J Miller
Long Time Member
Joined:
Posts:
June 2002
49
I have a new client and he has an old MX780 and a MRF260.
Do I tell him to trash these and go with the brand that does not greed more money from a potential client or can I get the software somewhere and thus restoring his satisfaction in URC?

Last edited by J Miller on March 19, 2019 20:01.
J Miller /007 Systems
http://www.007systems.com
Post 145 made on Tuesday March 19, 2019 at 21:44
tomciara
Loyal Member
Joined:
Posts:
May 2002
6,790
What are you saying? Hard to follow.

If you are a dealer, use the software and update his remote, or get him something better like an 890 or 990.
"Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened." - Winston Churchill
Post 146 made on Wednesday March 20, 2019 at 07:48
goldenzrule
Loyal Member
Joined:
Posts:
July 2007
7,817
On March 19, 2019 at 19:52, J Miller said...
I have a new client and he has an old MX780 and a MRF260.
Do I tell him to trash these and go with the brand that does not greed more money from a potential client or can I get the software somewhere and thus restoring his satisfaction in URC?

This has to be a joke. A "integrator" that can't get software thus jumping on the F URC bandwagon? How is your RTI, C4, Savant, Elan, Crestron.... Business doing? Those softwares are all available to anyone, right? Oh, you only do Harmony and other diy products. Your client should look elsewhere for a "integrator" rather then another product.
Post 147 made on Wednesday March 20, 2019 at 08:26
Duct Tape
Super Member
Joined:
Posts:
November 2008
4,872
he has his own website.  chances are he can get URC from a distributor, which in turn can provide him with the necessary info to get signed up in the URC Controlroom to download the appropriate software.

If he can't figure that out, then I agree: Time for his client to find someone that knows what he is doing.
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