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Topic:
URC CCP Download
This thread has 116 replies. Displaying posts 61 through 75.
Post 61 made on Friday February 15, 2013 at 09:46
kgossen
Super Member
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2,850
On February 15, 2013 at 09:12, goldenzrule said...
Wouldn't that entail actually getting an invite first?

Dinner for Schmucks?
"Quality isn't expensive, it's Priceless!"
Post 62 made on Friday February 15, 2013 at 10:33
Darnitol
Universal Remote Control Inc.
Joined:
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June 1999
2,040
Aw come on guys... I made a joke, he joked back. No big deal.

And yes, since I'm part of the team designing the software, I do happen to already have a copy.
I'm a member of the Remote Central community, just like you! My comments here are my own, and in no way express the opinions, policies, or plans of Universal Remote Control, Inc.
Post 63 made on Saturday February 16, 2013 at 23:07
Mario
Loyal Member
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5,404
On February 15, 2013 at 08:48, smg669 said...
Hey, that's funny. And perhaps ironic. Because Dale works for URC. So he can probably get that software any time he wants it. Probably with a decent employee discount. So he most likely doesn't even really want danman421 to contact him at all! But maybe Dale is just too shy to ask his boss for the software, so to avoid that interaction he would rather just get it from danman421.

You sir are a moron.
Post 64 made on Sunday February 17, 2013 at 05:52
Azathoth
Lurking Member
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May 2009
5
Thanks guys, you've completely removed any desire I had to work with any URC dealers. The arrogance and levels of smugness here are truly astounding.

Do you really, really think you're that much better than your customers? I've been in the tech industry for a long time, and I've worked with organizations that respected their customers, and organizations that started with the assumption that their customers were idiots. Guess which ones lasted, when money got tight?

News flash! People, no matter who they are, don't like being talked down to or treated like idiots.

My apologies to any of you who actually value your customers as intelligent people instead of just revenue streams. I mean that. Personally, I love tinkering with my own gadgets and figuring out things for myself. With Pronto pretty much gone, that's left me looking for something to replace it when mine finally dies. I came here hoping to learn more about URC remotes, as they look like a good replacement. The amount of disdain and vitriol I'm seeing in this thread has completely soured me on URC "professionals".

Last edited by Azathoth on February 17, 2013 06:06.
Post 65 made on Sunday February 17, 2013 at 20:13
punter16
Long Time Member
Joined:
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May 2011
276
On February 17, 2013 at 05:52, Azathoth said...
Thanks guys, you've completely removed any desire I had to work with any URC dealers. The arrogance and levels of smugness here are truly astounding.

Do you really, really think you're that much better than your customers? I've been in the tech industry for a long time, and I've worked with organizations that respected their customers, and organizations that started with the assumption that their customers were idiots. Guess which ones lasted, when money got tight?

News flash! People, no matter who they are, don't like being talked down to or treated like idiots.

My apologies to any of you who actually value your customers as intelligent people instead of just revenue streams. I mean that. Personally, I love tinkering with my own gadgets and figuring out things for myself. With Pronto pretty much gone, that's left me looking for something to replace it when mine finally dies. I came here hoping to learn more about URC remotes, as they look like a good replacement. The amount of disdain and vitriol I'm seeing in this thread has completely soured me on URC "professionals".

Speaking for myself, I have no disdian and vitriol for actual clients. I love my customers. What is a complete pain in the ass is:

1) People (I won't call them clients) who offer to buy a URC remote for the lowest price they can find anywhere on the Internet and then want me to throw in the software. If you want that price, go buy it from Ebay Internet guy.

2) The liars on here that keep asking for the software claiming that their dealer won't "call them back". In actuality, they bought it from Ebay guy, previously noted above.

People have been dealing with #1 and #2 on this site for years, hence the tone you may have picked up. if you're not #1 or #2, many dealers, myself included, would be happy to sell you the remote at MSRP and support you with a copy of the software. Talk to a dealer and see what happens.
Post 66 made on Sunday February 17, 2013 at 20:19
cgav
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On February 17, 2013 at 20:13, punter16 said...
Speaking for myself, I have no disdian and vitriol for actual clients. I love my customers. What is a complete pain in the ass is:

1) People (I won't call them clients) who offer to buy a URC remote for the lowest price they can find anywhere on the Internet and then want me to throw in the software. If you want that price, go buy it from Ebay Internet guy.

2) The liars on here that keep asking for the software claiming that their dealer won't "call them back". In actuality, they bought it from Ebay guy, previously noted above.

People have been dealing with #1 and #2 on this site for years, hence the tone you may have picked up. if you're not #1 or #2, many dealers, myself included, would be happy to sell you the remote at MSRP and support you with a copy of the software. Talk to a dealer and see what happens.

Well said. Always #1 and #2. If you're not willing to pay MSRP for a URC remote, Harmony is available. If you buy on eBay and expect free software, you deserve any "disdain and vitriol" you get because you're a cheap bastard.

My "clients" don't find me through remote central. They're professionals who don't have the time to self-program their own remote and pay for our full solution.

Their are solutions out there for people who want to program their own remote. If you don't like those solutions, then you can pay MSRP from a dealer and get the software.

Post 67 made on Sunday February 17, 2013 at 21:45
Presinium
Long Time Member
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53
On February 17, 2013 at 20:19, cgav said...
Well said. Always #1 and #2. If you're not willing to pay MSRP for a URC remote, Harmony is available. If you buy on eBay and expect free software, you deserve any "disdain and vitriol" you get because you're a cheap bastard.

My "clients" don't find me through remote central. They're professionals who don't have the time to self-program their own remote and pay for our full solution.

Their are solutions out there for people who want to program their own remote. If you don't like those solutions, then you can pay MSRP from a dealer and get the software.

Amen.
Josh Edman
Los Angeles, CA
(888) 415 - 5855
Post 68 made on Monday February 18, 2013 at 09:20
Darnitol
Universal Remote Control Inc.
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Posts:
June 1999
2,040
Well... I still haven't gotten that email, anyway...

:-)
I'm a member of the Remote Central community, just like you! My comments here are my own, and in no way express the opinions, policies, or plans of Universal Remote Control, Inc.
Post 69 made on Monday February 18, 2013 at 22:05
cgav
Select Member
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My favorite youtube video is applicable here:

[Link: youtube.com]
Post 70 made on Monday February 18, 2013 at 22:43
goldenzrule
Loyal Member
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July 2007
7,159
On February 18, 2013 at 22:05, cgav said...
My favorite youtube video is applicable here:

[Link: youtube.com]

Oh man. I think I will replace the rotating images on my sites main page with this. Hopefully people pick up on the humor, but honestly, I don't have much faith.
Post 71 made on Tuesday February 19, 2013 at 20:21
nickster
Long Time Member
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November 2002
23
Punter, sent you a PM.
Post 72 made on Thursday February 28, 2013 at 08:55
mattbootypsu
Lurking Member
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September 2010
4
I came across this thread and had a question (sorry if this is hijacking the thread but it seemed related). I've had harmonies for a 4 or 5 years and hate the poor performance of them. I want to try URC, but there are no dealers in my area. Considering their stance on internet sales and the inability to get the software anywhere (I'm quite technical, and although I'm sure I wouldn't be as efficient as a trained professional, I'm sure I could program one of these), does that mean I am out of luck?

Again, I don't want this to sound like I bought one on ebay and am trying to get the software, I have not purchased a URC yet.
Post 73 made on Thursday February 28, 2013 at 09:33
kgossen
Super Member
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I would try and find a dealer that will sell it to you along with the software. The dealer is allowed to give out the software. I don't know of any policy from URC that says a dealer can't ship it to you.
"Quality isn't expensive, it's Priceless!"
Post 74 made on Friday August 9, 2013 at 13:08
OneRemote
Long Time Member
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Posts:
May 2013
81
I know this thread is a little old but I just found it.

I'd like to add a data point to the discussion. Not everyone who is seeking help with obtaining the software is someone who purchased their remote on eBay or Amazon or some other place online.

I purchased my remote from a URC authorized dealer and was left very dissatisfied by the programming job done by the professional. I was charged a little over $300 for programming my URC remote and the pro left my home without thoroughly testing all aspects of the programming. At that time I wasn't very familiar with how the remote worked and he was also doing some other work at my home so in the hustle and bustle I didn't get a chance to verify the functionality of the programming.

After realizing that certain devices don't even turn off properly when hitting Off and that I couldn't do something as simple as change the channel on the DVR, I had to call him later that same day asking him to come back and fix the issues. He was booked for the rest of the day and instead said he'd try to get the issues fixed at his shop with the programming and then try again.

The second time he was available to come my wife was the only one at home. I really wanted to schedule a time for him to come by when I could be there but his schedule had very little free slots open so he came by for about half an hour when I wasn't there and attempted to fix the issues. When I looked at the remote later that day, some of the issues were fixed but new ones had been created. The channels were changing properly and the TV was turning off, but now it was no longer switching inputs and the CD player was not turning on.

At this point I told him about the new issues and he told me that he wasn't able to keep coming out there (I'm about 40 miles round-trip away from his shop) and that I was welcome to bring the remote in and he could work on re-programming it in his shop with similar equipment that he had available there. I went ahead and did this once but the issue was that he had similar equipment but not identical equipment and some problems continued to persist when I'd take it back home.

After so much frustration with the pro guy in my area, I finally asked him to reconsider supplying me with the software so that I could just learn how to do it and fix it myself. Initially he had said he isn't allowed to provide the CCP software but after all that back and forth, he quickly provided his URC login details so that I could download it.

Sorry for the long read, just wanted to say that not everyone wanting the software is someone buying from an unauthorized source. And not all professionals trained by URC know (or even care) enough to do a good job.

If we were to generalize, do most professionals know more than most DIYers on how to program the remote? Of course they do. They have the training and most importantly, the real world experience.

But that doesn't mean the skill set is exclusive to only those who go through URC's training or that the learning curve is far too steep for anyone else.
Post 75 made on Friday August 9, 2013 at 18:23
Lowpro
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2,017
On February 17, 2013 at 05:52, Azathoth said...
Personally, I love tinkering with my own gadgets and figuring out things for myself. With Pronto pretty much gone, that's left me looking for something to replace it when mine finally dies.

When your Pronto finally dies I recommend purchasing another one used on EBay. The Philips Pronto Professional TSU9x00 remotes and RFX9x00 extenders will be available used online for many years to come. Just yesterday in fact I purchased a RFX9600 serial extender for $100 shipped! Heck, I purchased not so long ago a mint condition Pronto TSU7500 and RFX6500 extender and the Pronto NG line was discontinued a couple years after the introduction of the Pronto Professional line best I can recall. The fact that the Pronto is no longer being made doesn't change anything for the DIY'r unless it's more important to you to purchase new rather than used which I personally have never understood, but there are those people out there. My first Pronto TSU9600 lasted for 6 years or so and that was a test unit provided to me by Philips when the beta testing started for the Pronto Professional line. It received some serious use over those 6 years, the hard buttons and touch screen still in perfect operational condition, no wear of any kind up until the point something finally gave out internally. I now have 3 TSU9600's for each zone of my home and RFX9x00 extenders at each equipment location connected to my home network over ethernet. Have a duplicate setup packed away just in the event years down the road I need to replace something. Now obviously the Pronto line is no longer a viable option if you make a living selling and programming remotes. I only do so on the side as a means to supplement my income and because I enjoy the work. That being said, if a customer wants to purchase a used Pronto remote and extender I'm more than happy to charge for my time and best of all, will actually enjoy the time I have to spend programming the system in the process.

Last edited by Lowpro on August 10, 2013 08:22.
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