I hope your guys threw out all the equipments packaging before they packed up and left.

One thing is for certain, they did not disconnect or re-box anything.

Ive dealt with many "engineers". In my experience each one has claimed he could do what i do, and going into the initial meetings they almost always have their design on paper, before even talking with a professional. But they must be right, because they have an engineering degree. With these types everything on paper looks good but they have no real world experience with product, and the results show.
This jackalope sounds just like some of the ones i have dealt with. If thats true im sure his "programming" and his remote are about as half as efficient as they could be.

Some of us here on rc could probably sit down and engineer something. But to claim we could do it without paying a professional enginner and it would be just as good would be assinine and ignorant. But thats the way of THEIR mentality, after all they're an enginner, they must be right.

I had one enginner that had slightly more intelligence than ego, and he let me do things my way. At beginning of project he was confrontational..at the end he was shaking my hand, saying how much better my way was, and thanking me for putting up with him and his engineers thought process.

This was the only time this has happened with this type. I can usually deduce an engineer within a minute of conversation.

Ive had a couple that argued with me about a better way to do something. Now, instead of arguing i let them have their way, collect payment and leave them with the system they want.
Ignorance is bliss.....

how do I email you?

In working a problem I've been having recently with live update (see post "Help CCP update fails"). I read this email and it brought memories from years ago when I purchased my first MX 980, I now have 2. The same old stuff went on then. I'm a hobbyist and an old timer engineer. I actually went over to the dark business side some years ago and run a small corporation now. Anyway I do this for fun. Paying a programmer is not in the cards. I'm also an incurable audio/videophile and constantly am upgrading my equipment. Getting it into the remote and tinkering is the whole point. The second unit is for my wife's home theater so she doesn't need to deal with my constant fiddling with the programming, the MX 980 is great for this. Paying a programmer is beside the point. I know there are many dumb engineers out there but they have every right to screw it up on their own. I've also met many audio/video installers, some good, some very bad. Getting the software for a "legit" owner hobbyist though is a problem for fans of URC equipment and I feel for those who are having trouble. My first MX 980 was purchased from Myer Emco an upscale audio/video dealer and the only URC dealer in the Washington DC area at the time. They are now bankrupt, so getting "legit" software from them is out. And URC in the past has left customer such as us in the lurch. Procuring this original software from Myer Emco was also an amusing and confusing process . Myer Emco recommended the unit to me because the sales representative was a big fan. After I purchased it I found out from this forum that the software was not available to "hoi palloi" like me, and Myer Emco was not clued in at all. After much confusion and rigmarole they finally gave me their dealer pass word to get the software. I was a very good customer and keeping me happy was important to them. They insisted that URC had never trained or informed them of this policy. Of course, this avenue to up dated software is now unavailable.
In this case the problem I had was I with a newly re-installed CCP onto Windows Ultimate 7 which also was a reinstall (due to virus problems). The old version of CCP I was using would install but not upgrade when first installed. Finally after this Windows version upgraded to service pack 1 several days after the original windows install the CCP software would not install at all. The newly downloaded version of CCP retrieved from my legit new dealer for the second MX980 worked fine. So without access to software we hobbyists can be screwed. The access to download torrents and such are our only choice. I've read Mr. Darnital posts many time in years past and understand his comments about stealing software but without the second "legit" dealer I would be hunting down torrent sites for the software. By the way the link above produced nonsense for me just some stupid video. Just Duct Tape's Joke? If so I fell for it and tried the post, needing to try a newer "cleaner" version for this install.

I agree with much of what kmlingenfelter posted above. Had a similar issue - purchased a couple MX850s (with software) years ago from Tweeter. Of course, they later closed down, so I could no longer get updates, and the remotes ended up in my box of useless electronics. With my blissfully poor memory, I read about the MX1200 and bought one from Amazon without realizing the software didn't come with it. So here I am again... I won't bother trying to argue my views of URC's policy - suffice to say I'm willing to work with it. While I'd still like to give the MX1200 a shot, I'm not interested in owning a programmable remote that I'm not allowed to program. Since URC allows installers to provide the software, I would be happy to return the Amazon remote and buy one from a dealer here (for a competitive retail price) IF we can have an agreement that I will be able to get the software and updates as they are released. Any takers? Please shoot me a PM if so.
Thanks,
Cliff

The MX1200 is a great remote, and of course requires programming knowledge. If you programmed the MX850s in the past, you should not have too much issue with CCP, although it is a little different and there will be a slight learning curve, but not too bad. The problems that most people have is with purchased equipment from unauthorized channels, and in turn, no software or support. They then blame URC, and not the online retailer they purchased from. Returning the remote to Amazon as you suggested is a good idea, and purchasing from someone authorized is the way to go. I don't mind providing software to my clients, and am sure if you state where you live, you might find someone local willing to work with you. The only thing I have to warn you is that the remotes do have an MSRP that most dealers adhere to (or within the range of that mark). The price you paid on Amazon will not be in line with what the remote is supposed to sell for, and I would be willing to bet was even below our cost on the piece. So please keep this in mind. Good luck with your endeavor.

Compared to Amazon? It's got to be worth more when it comes from a legit dealer AND the software don't you think?

Perhaps I should have been more clear - I don't expect the price to be competitive with Amazon's but I also don't expect to pay a premium above normal retail.
I'm in Chicago's west suburbs and would love to support someone local if possible, but also happy to go elsewhere if not.
Thanks,
Cliff

Hi danman421, can you please contact me regarding the URC CCP software ([email protected])?

Me too!

Heck, contact me while you're at it!

Hey, that's funny. And perhaps ironic. Because Dale works for URC. So he can probably get that software any time he wants it. Probably with a decent employee discount. So he most likely doesn't even really want danman421 to contact him at all! But maybe Dale is just too shy to ask his boss for the software, so to avoid that interaction he would rather just get it from danman421.

you must be a joy to be around at parties.

Wouldn't that entail actually getting an invite first?