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Topic:
Getting new devices added to DB ?
This thread has 13 replies. Displaying all posts.
Post 1 made on Tuesday May 15, 2012 at 16:44
roydonaldson
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Hi there,

I've just had to add the Hex codes for my HDMI switcher by copying them from the manufacturer data.

How do I go about submitting this information to URC to have this new remote added to their standard IR DB ?

I have the full original manufacturer Remote types with Hex codes for the IR.

It is for the Octava HDMI switches/matrixes.

[Link: octavainc.com]

Thanks,
Roy.
Post 2 made on Tuesday May 15, 2012 at 16:47
Duct Tape
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send an email to 

irdatabase at universalremote dot com
[Link: facebook.com]
Post 3 made on Tuesday May 15, 2012 at 22:12
JoeFlabitz
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You could also post it to remote central files with the model listed.
Post 4 made on Sunday May 20, 2012 at 14:13
Mario
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On May 15, 2012 at 16:47, Duct Tape said...
send an email to 

irdatabase at universalremote dot com

They've been sucking at updating the supplied codes.
I sent them all kinds of data with specific model numbers, code sheets, MFG website and link information few months ago; data still not in DB.
They don't have Zektor's data at all and I know few people that submitted it.
Post 5 made on Monday May 21, 2012 at 12:27
MortiseMaker
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On May 20, 2012 at 14:13, Mario said...
|

They've been sucking at updating the supplied codes.
I sent them all kinds of data with specific model numbers, code sheets, MFG website and link information few months ago; data still not in DB.
They don't have Zektor's data at all and I know few people that submitted it.

I could not agree more. I have submitted data several times over the past few years. NONE of them have ever appeared in the database. URC really needs to get their act together on this issue. Surely they could afford an intern to keep this data far more up to date.
OP | Post 6 made on Monday May 28, 2012 at 16:31
roydonaldson
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I've sent them an email with the manufacturers direct link to their hex IR Codes.

Didn't even get a reply.
Post 7 made on Monday May 28, 2012 at 16:59
goldenzrule
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I believe they have 2 people in that department. They are not going to have everything under the sun in their database. If you have the hex codes, it is very easy to add to your program. If it is a device you use often, you can create your own template with the hex codes already programmed in to speed things up. The reality of it is that they have a very extensive database and it is fairly well put together and easy to use. It is easy to add your own codes via learning directly, importing hex codes, or importing full ccf files.
Post 8 made on Tuesday May 29, 2012 at 07:42
Mario
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On May 28, 2012 at 16:59, goldenzrule said...
I believe they have 2 people in that department. They are not going to have everything under the sun in their database. If you have the hex codes, it is very easy to add to your program. If it is a device you use often, you can create your own template with the hex codes already programmed in to speed things up. The reality of it is that they have a very extensive database and it is fairly well put together and easy to use. It is easy to add your own codes via learning directly, importing hex codes, or importing full ccf files.

I spoke to URC TS and they claim to have 6 full time employees that do nothing but DB entry/maintenance. Surely they can add few dozen codes a day with 6 people.
And I'm not asking for every device under the sun. I'm asking for Zektor stuff as an example. I'm asking for HAI (~5+ years in production). I'm not asking them to purchase equipment and try to learn the codes.
I've sent them full specs, in word or PDF document with MFG references/links.
We're talking COPY/PASTE here folks.
Post 9 made on Tuesday May 29, 2012 at 08:47
JoeFlabitz
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On May 29, 2012 at 07:42, Mario said...
I spoke to URC TS and they claim to have 6 full time employees that do nothing but DB entry/maintenance. Surely they can add few dozen codes a day with 6 people.
And I'm not asking for every device under the sun. I'm asking for Zektor stuff as an example. I'm asking for HAI (~5+ years in production). I'm not asking them to purchase equipment and try to learn the codes.
I've sent them full specs, in word or PDF document with MFG references/links.
We're talking COPY/PASTE here folks.

Unlike some other manufacturers, URC won't take unverified codes from end-users/programmers. You can send your remote to them to learn, or ask your manufacturer to send them codes.
Post 10 made on Thursday May 31, 2012 at 17:18
H0bb1tM1ndTr1x
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They have a 3-man DB team, one is brand new I think. Met them during a meet&greet.

If you've taken the time to organize the hex codes you should just do the work and add them manually. Their working across the entire spectrum of TVs, AVRs, Switches, etc etc and will miss some stuff.
Post 11 made on Monday June 4, 2012 at 02:43
Mario
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On May 29, 2012 at 08:47, JoeFlabitz said...
Unlike some other manufacturers, URC won't take unverified codes from end-users/programmers. You can send your remote to them to learn, or ask your manufacturer to send them codes.

You mean to tell me that sending them a detailed email with doc and pdf file attached directly from MFG as well as links to MFG site where documentation resides, and a note to contact me or specific person on the MFG's staff is not enough?
Not even a one line reply of "we'll look into it", or "you're the 1,073rd request; we'll try to get to it next year (or next decade)".
And I'm not the only one.

And don't tell me that they verify every code because there is a shit load of DirecTV codes for specific models that don't work and a number of generic code-sets (again DirecTV) where some work and others don't.
I never had that problem with Pronto.
Oh, and others on this site and IP told me same thing; they submitted requests only to have it fall on deaf ears.

I like URC, but their handling of the database is a joke. No search, sort or any logical organization of database. Yea, I know, look for at the bottom for the newest one.
Post 12 made on Friday July 6, 2012 at 08:46
audioalchemy1
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Im trying to figure out how to add a hex code to my data base that can be used for an MX980. Where would I do this in the complete control software
Post 13 made on Friday July 6, 2012 at 09:23
kgossen
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On July 6, 2012 at 08:46, audioalchemy1 said...
Im trying to figure out how to add a hex code to my data base that can be used for an MX980. Where would I do this in the complete control software

Can't remember off the top of my head but if you go back and look at the training video again it's there.
"Quality isn't expensive, it's Priceless!"
Post 14 made on Friday July 6, 2012 at 12:01
MortiseMaker
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On July 6, 2012 at 08:46, audioalchemy1 said...
Im trying to figure out how to add a hex code to my data base that can be used for an MX980. Where would I do this in the complete control software

For details, see the last page of the KP-4000 CCP Programming Manual - but briefly...
Load your .ccp file into the program. Go to the page where you want to add the HEX code to a button. On the main CCP toolbar, click "Tools", then "Universal Browser". There are 2 icons in the toolbar of the Universal Browser window that just popped up. Click the one named "HEX". Enter your HEX codes and drag them to the button or the macro area for that button.


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