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Topic:
Help with MX-900
This thread has 30 replies. Displaying posts 1 through 15.
Post 1 made on Thursday January 20, 2011 at 18:51
wakeboardr116
Lurking Member
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January 2011
7
Hi. I just picked up a new MX-900 to use with my new home theater setup and need some help. I got the MX-900 editor software but cannot seem to get it to work. I have it installed and connected the remote but when I run the program I keep getting an "Unable to Connect [SC-1]" error. Is there anything else I need to do to get the program to recognize the remote? The first time I plugged the remote in windows poped up and automatically installed what I assume was the necessary drivers, and when I installed the MX-900 editor program there weren't any other drivers with it that I can think of. If anyone could help me out that would be great.
Post 2 made on Thursday January 20, 2011 at 19:34
dpinc
Long Time Member
Joined:
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August 2004
196
what OS are you using? and did you save the software to a folder or did you just run it when you installed it to your computer?
Derek Pinciaro
Post 3 made on Thursday January 20, 2011 at 23:21
Daniel Tonks
Wrangler of Remotes
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October 1998
28,779
How old is the editor?
OP | Post 4 made on Friday January 21, 2011 at 02:03
wakeboardr116
Lurking Member
Joined:
Posts:
January 2011
7
Windows 7 Pro 64bit. It's installed like a normal program into my program files folder on the C drive.

I'm not sure how old of version it is. It's one I was just able to download off the internet. I've been trying to get a copy of the software from the dealer I bought the remote from but they will never get back to me about it. I've about had enough of trying to deal with them.
Post 5 made on Friday January 21, 2011 at 17:56
Garrett Adams
Founding Member
Joined:
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August 2001
55
Using Window 7 32-bit I get the Unable to connect [SC-1] error. The fix for me is to unplug the Logitech USB wireless receiver which interferes with communication between MX-900 software and the remote. So whenever I want to connect to my MX-900 I unplug the USB receiver and hookup a spare USB wired MS mouse. It might also be necessary to run the editor in administrator mode.
Post 6 made on Saturday January 22, 2011 at 21:12
davet2020
Senior Member
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February 2005
1,051
If admistrator mode does not work then try running in XP mode.

Dave T.
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com
OP | Post 7 made on Sunday January 23, 2011 at 11:05
wakeboardr116
Lurking Member
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January 2011
7
I downloaded and installed XP mode and ran it in that and it would not connect either. I am going to call the dealer I got it from one last time tomorrow and see if I can get them to give me a copy or their software, but I don't have my hopes up.


I know it's "forbidden" to talk about on here or whatever, but is there seriously no way I can get an updated copy of the software? It's not like it is really high tech or advanced programming. Can someone not just email a copy of it to me or something?
Post 8 made on Sunday January 23, 2011 at 13:46
davet2020
Senior Member
Joined:
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February 2005
1,051
There are different kind of dealers that sell URC products. Some charge more because they are willing to later support their customers after the sale. Others discount and when they do they can not or are not willing to provide support after the sale.

If you bought your remote at the lowest price that you could find then that is the risk that you took when buying it at the cheapest price.

I am a dealer who does charge more because I do provide and help my customers after the sale. Unfortunately, I am reluctant then to provide free support of any kind and help the customers of other dealers who sold or bought at the lowest price. When I do this then this only helps perpetuate the system where people go out and buy products at the lowest cost and are only concerned with support after the sale.

Hopefully, you bought your remote from an authorized dealer who because they did not discount the price to the bone and is capable of helping and supporting you.

Dave T.
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com
OP | Post 9 made on Sunday January 23, 2011 at 16:55
wakeboardr116
Lurking Member
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January 2011
7
The people I bought it from are authorized dealers and do full on custom theater installations. They did the install for me and did all the programming and everything. It's just there's a few little things they can't seem to get right no matter how many times I ask them. It's just little things that no one else but my self would ever notice. I have played around with the version of the program I have and have pretty much finished adding the little things to the layout I want, I just can't get it to see the remote.


I can understand your view from the dealer standpoint, but from the consumer point of view, or at least my point of view, it just seems like they are making things way more complicated than they should be. Like I said, I already got a hold of an older version of the MX-900 editor fairly easily, so I'm sure with some time I could do the same for the newer software. It's just unfortunate this is what I am having to turn to to fully use a piece of equipment I paid hundreds of dollars for.
Post 10 made on Monday January 24, 2011 at 08:39
vbova27
Super Member
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July 2006
2,987
This is the same old story, different business. The people you hired, how did you find them? Was it word of mouth or did you just blindly choose them because they do full custom work? Truthfully, doing good work is the easy part. Supprting your customers in the way they should and following up to see if they are happy are what seperates the good from the bad. When I hire contractors I make sure I have at least 2 references. I make sure I hire people who dont just do good work. I don't know every one of my fellow URC authorized dealers, but I know many that offer excellant service. You shouldnt put all of the blame on the process or the policy.
OP | Post 11 made on Tuesday February 1, 2011 at 14:03
wakeboardr116
Lurking Member
Joined:
Posts:
January 2011
7
I was able to get ahold of the new updatable version of MX-900 editor. A member on here contacted me through PM and just emailed me the zip file containing the installer which he had downloaded directly from the universalremote website. See like I said, it wouldn't be difficult to get a copy of it.
Post 12 made on Tuesday February 1, 2011 at 19:42
Jimmy Bellagio
Advanced Member
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January 2008
854
Yeah, I am sure he was a thoughtful URC dealer.
James S. Bellagio
Post 13 made on Tuesday February 1, 2011 at 22:17
davet2020
Senior Member
Joined:
Posts:
February 2005
1,051
This is why I am reluctant to supply installer software to anyone who is not my customer. If I feel sorry about a poster who bought the remote on-line and could not get the software and send him the software then there is nothing to prevent him from sending it to multiple other on-line buyers.

This just hurts the dealers who are trying to support their customers and rewards the on-line sellers who just sell the product at the lowest possible price and provide no support after the sale.

Dave T.
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com
OP | Post 14 made on Wednesday February 2, 2011 at 00:11
wakeboardr116
Lurking Member
Joined:
Posts:
January 2011
7
Universal Remote should provide full support for their product to begin with. Instead of trying to force you to go through a dealer. I imagine there are a lot of people out there who like to and are fully capable of DIY. It's not like it takes a genius to figure the program out. I had it down in about 5 minutes, and even added and fixed a few things the programmer didn't do.

Sorry Dave if sounds like any of this is directed towards you. I know you were just trying to help so please don't take anything personally. I was just very shocked and frustrated at the time with my installer and Universal Remote for selling a product as simple as a remote control and not allowing the consumer to use the full extent of it. That just seems wrong to me. But then again, I guess most consumers of theirs would rather just pay someone to do it all and not have to mess with it at all (I am not most consumers).

As far as the dealer I used, they are a very reputable/high end installer and do work in 10,000sq/ft plus houses with all kinds of custom work. I'm sure for most people the work they do is fantastic, but I like to look at all the little details and tweak things and play with stuff as I go. The only reason we used an installer in the first place is because we needed wiring run and mounts put in that I am not capable of doing on my own.

Again sorry if it seemed like any of my rants were directed at anyone personal and thanks to everyone who tried to help. I guess I learned my lesson and will know what to expect next time I buy a new remote.
Post 15 made on Wednesday February 2, 2011 at 00:57
ALK3997
Long Time Member
Joined:
Posts:
November 2009
102
On February 2, 2011 at 00:11, wakeboardr116 said...
Universal Remote should provide full support for their product to begin with. Instead of trying to force you to go through a dealer. I imagine there are a lot of people out there who like to and are fully capable of DIY. It's not like it takes a genius to figure the program out. I had it down in about 5 minutes, and even added and fixed a few things the programmer didn't do.

Sorry Dave if sounds like any of this is directed towards you. I know you were just trying to help so please don't take anything personally. I was just very shocked and frustrated at the time with my installer and Universal Remote for selling a product as simple as a remote control and not allowing the consumer to use the full extent of it. That just seems wrong to me. But then again, I guess most consumers of theirs would rather just pay someone to do it all and not have to mess with it at all (I am not most consumers).

As far as the dealer I used, they are a very reputable/high end installer and do work in 10,000sq/ft plus houses with all kinds of custom work. I'm sure for most people the work they do is fantastic, but I like to look at all the little details and tweak things and play with stuff as I go. The only reason we used an installer in the first place is because we needed wiring run and mounts put in that I am not capable of doing on my own.

Again sorry if it seemed like any of my rants were directed at anyone personal and thanks to everyone who tried to help. I guess I learned my lesson and will know what to expect next time I buy a new remote.

+1

What URC needs to understand is that they have two types of customers - ones who need custom installers and those who can do it themselves. The two will not meet.

It's not like I would have gone to a custom installer/dealer to program my 28 device, 8 monitor system. I would have found a different remote company instead. The one dealer I talked with had a runaway volume up button during his demo. I knew at that point I could easily do better than him and it has turned out to be very true.

The other thing the friendly dealers/CIs on this forum should remember is that the people here are not the ones who would do business with them, whether they provide software or not. While knowledge is power (and money), part of using a forum is to share knowledge and I've seen the dealers/CIs help on this forum and I've seen the DIYs help.

Let me be clear, though...I have nothing against custom installers or dealers. There are people who need that service and they should pay for that service. It isn't cheap to start a business but the people here asking questions aren't your potential customers.

Last edited by ALK3997 on February 2, 2011 09:13.
Andy
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